Mr. Appliance of Cary

After calling around for a week to find a repair company for an ice maker, I called Mr. Appliance of Cary based on Unilocal ratings. From the moment they answered the phone, to the time the technician Kurt left, we were very happy. Kurt was prompt and very knowledgeable. They’re actually able to service all of our appliance and we won’t need to look for various companies. The pricing was very reasonable and I would highly recommend Mr. Appliance of Cary!

Really good experience. We have an unusual situation with a Samsung refrigerator & they made the best of a rotten dilemma. I’m grateful to Unilocal for helping me find them!
Thanks much.

Just so efficient and professional with our two experiences with them. They dress right, have a marked truck, no attitude, easy to work with, call ahead for appt. arrival, and email appt. reminder and receipt. Pricing is very fair and competitive — look no where else you’ll be happy.

I was having problems with my old washing machine and called Mr. Appliance; they scheduled an appointment for that very day (impressive!). «Mike» arrived at the correct time and immediately began to do a thorough and methodical inspection of my machine. After speaking with him, I realized that he is extremely knowledgeable about ALL appliances and I was very impressed. He provided me with the cost to fix the machine. Afterwards, he left me with business cards, which I gladly distributed to neighbors and friends. I have also continued to recommend and refer Mr. Appliance to anyone with appliance needs and concerns. I would not hesitate to use this company again in the future. It is wonderful when you find an honest, thorough and competent company for one’s appliance needs; and their costs are very reasonable too !

Kurt came within a two hour window to replace a water filter head on our refrigerator that had gone bad. He was courteous, professional and did great work. Costs are very reasonable as well. I’ll use Mr. Appliance again if ever needed.

Our 5 ½ year old Frigidaire Gallery Dishwasher started leaking and I called Mr. Appliance on a Friday for an appointment on Tuesday. I received an email Monday night with a two hour window for when the technician, Kurt, would arrive and then on Tuesday Kurt called when he was 20 minutes away which was much appreciated. The O rings were bad on the motor and needed to be replaced. To replace the entire motor & O rings only cost $ 40 than just the O rings since Frigidaire gouges on replacement parts so we agreed to replace the motor & O rings together. The part needed to be ordered so we scheduled the installation on Friday.
Payment FYI — When I made the original appointment they told me it would be $ 69 or $ 79 dollars for the service call. If we agreed to have Mr. Appliance fix the problem, then that fee was applied to the overall price. Since the part needed to be ordered, they had us pay 50% of the total which included the original service fee. I wanted everyone to know as we have heard of contractors getting money up front and then not performing the job. This was definitely NOT a problem here.
Thursday night I received my email with the two hour arrival window and Friday morning Kurt called again when he was 20 minutes away. The whole dishwasher had to be pulled out and he brought a plastic mat to make sure our wood floors did not get scratched. The whole job probably took less than 1 hour. Kurt was courteous, polite, professional and on time. In addition, I felt the price was fair. The replacement part and service is given a 1 year warranty from Mr. Appliance and not Frigidaire.
I will certainly call Mr. Appliance of Cary the next time we have an issue with any of our appliances.

Great experience! My dryer wasn’t heating so I called their office late in the day on a Monday, got an appt. for the very next morning, and the dryer was fixed (and left cleaner than it started!) in about an hour. My dryer ended up needing a new heating element and the technician (Kurt) had one right in his truck. Kurt was fantastic — a real professional. And the year warranty on parts and labor is great too. Highly recommend!

I had a problem with my Samsung refrigerator leaking. My husband called one or two repair places and they said they didn’t work on Samsung appliances. Lucky for us, we called Mr Appliance. The young man was professional and courteous, fixed the problem and made sure everything was cleaned up before he left. It didn’t cost an arm and a leg either! I would highly recommend these people to anyone looking for an appliance repair service.

They were great! Also timely! Stan the owner was fantastic. Mike the technician was very thorough and helpful and friendly. This is a class act with nice guys and very honest! Also I felt pricing was very fair. When it comes to «fix-​it» I didn’t know who to trust, these guys did not disappoint. They worked on my dish washer & oven. Found the issues & handled everything very well. Even wore booties to keep my floors clean!

Stan answered the phone, and it was all so wonderful from there. We were able to get an appointment quickly, and when Mike arrived he was able to get our busted leaking dishwasher from the garage to installed and working again with replaced parts in less than 1.5 hours. Even more amazing, it was at a really great price under 150.00. I’m thrilled — all the years I’ve had services visits, this was near or at the top of my list. We’d considered buying a new dishwasher, but having spent about 1K on this one just 2 years ago, this turned out much better. Thank you Stan & Mike!