Merchant’s Tire & Auto Centers

I came to this location because it is close to my office. Had an appt for 9:30am and arrived 10 mins early. They told me it will be an hour maybe hour and 20 minutes. Well turns out they overbooked and even though my car was sitting in the bay no one touched it for that entire hour! So they said it will be another 45 minutes in top of the hour and a half I’ve already been waiting. The same thing happened to 2 other people waiting with me. Unbelievably poor planning. I complained and got a free oil change but I won’t be coming back.

This place helped me out of a jam. We were about to leave for an out-​of-​town funeral when I noticed one tire was going flat. It had a screw in it. I called several places, explained that I needed it fixed immediately, and this Merchants was the only shop that would help me. I was in and out in 20 minutes! And the best part? They patched it for free! So nice.
I gave 4 stars instead of 5 because I believe you need more than one good experience for a company to earn 5 stars, and I’ve only been here once so far.

This particular store is getting bad reviews so I’m going to change that hopefully. We have an old volvo that the kids drive. We’ve been coming here for at least 9 months if not longer because this car needs stuff done constantly I hate to say.
If you go, you need to talk to Jeremy (not sure if he’s the manager)! He is very knowledgeable. He never charges me for stuff I don’t need once he gets in there to see what’s going on. The computer might say he’s doing an $ 99 diagnostic, but he doesn’t charge me for that if the problem is obvious. I don’t know anywhere else that does that. I am also used to other shops trying to get me to do things I don’t need to do. I just tell them NO. But Jeremy only tells me things he knows need to be done. Maybe it’s because we chit chat while I’m there, so I feel like I know him, but he talks straight with me. I can ask him anything and he’ll tell me what’s going on. I appreciate that in a repair shop. A place that doesn’t nickel and dime me gets my business every time.

Shitty service, I was the only one there and it took an hour and 30 minutes. Slow slow slow!

I bought a set of 4 Goodyear tires for my wife’s car, along with the premium road hazard warrantee and a 4 wheel alignment from this tire shop. The very next day my wife left on a 2 day 1300 mile trip in the car. She had problems immediately with the car pulling to the right and vibration. We took the car in several times and they could not resolve the issue. Finally I took the car to the auto dealer who determined that the problem was a defective tire (radial pull). When I took the car back to this shop they tried to rip me off by telling me I would have to pay the prorated warrantee price for the tire despite the fact that the Goodyear warrantee allowed for free replacement, mounting, & balancing within the 1^st 12 months or 25% of tread wear. They also tried to charge me for the premium road hazard warrantee again. Eventually a lady there did right by me and corrected the issues at no charge but given the hassle of having to bring the car back to them 5 times, plus the $ 80 trip to the dealer, plus all the fighting with them to make things right… I couldn’t imagine ever doing business with this tire shop again. Their technicians are incompetent, they don’t care about their customers, the managers are nonexistent, and if they can they will rip you off. Steer clear!

This place is tucked out of sight off of Tryon Road. I went here for a Transmission Fluid Change. They were very nice and not very busy. They told me the procedure they use and since my Transmission is sealed they have a special fluid they put in. They also promoted a internal check up and it sounded like a good idea. Since my car has some whiskers on it, but in excellent condition, I gave them the go ahead, it was $ 19.00 more. They did give me a chart that explained the different checks. This was a prelude to sell you more things. They suggested a few things which I just got done a month ago. I declined and said just change the Transmission Fluid.
They were quick and I was out of thee in 49 minutes. They were friendly, but if I did not know better, they would have sold me a service which I did not need.