Import Motor Werks

The crew at import motorwerks did a great job with my car. Very professional and honest about what needed to be done. Being new to the area i had to pick a place at random when my car broke down. I know I’ve found my go to shop when I need work done on my car

This is a great shop full of knowledgeable (and friendly) people that have more than enough work coming in that they don’t need to upsell their customers or propose unnecessary work. They have been servicing my 07 BMW X5 and 04 Infiniti G35 for 2+ years (I was unfortunately lost in the mechanic wilderness for the first year I lived in NC), and while I wish I had needed fewer repairs and maintenance items, I realize it goes with the territory of driving an 8 and 11 year-​old vehicle. Mike and Jordan are always clear about what the shop sees as the «must-do’s», the «should-do’s», and the «something to consider or think about in near future». Quite simply — I trust their work and wouldn’t consider going anywhere else now that I know…

Count me as a customer of IMW from now on. I have an old BMW with window regulators broken. IMW did a very good job fixing them. They did it on time as promised, they kept the car inside to avoid the rain (one window could not go up), etc. Their price is reasonable, much less than the «dealer» charges.
Overall, a very good experience with IMW. Highly recommended!

The folks at Import are always great. I have an 2007, 335i. The Import team are very attentive to my car’s needs, although it’s never what I want to hear ($$$!) — they are always helpful with helping me figure out what is most important and in what time frame I need to take care of certain issues with the car.
They are pretty much the best value in the Triangle, I am sure I pass by several import car shops on my way from Southpoint to Cary each time I need to get something done. I’ve shopped around in the past, but know that regardless of where I go — my car will be well taken care of at Import Motor Werks! They are always helpful in figuring out a car option when I do not have a ride to get to work by loaning one of their loaner cars to me for the day.
The owners are very nice and follow up as well — very appreciated!

I was really pleased with the service on my 2008 Porsche Boxster. They were certainly a lot less expensive for a 36K mile service than the other non-​dealership places. Michael kept me informed and promptly responded to emails and followed up with me on several issues. Not to set the bar low, but a lot of places don’t do any of that.
I was a bit concerned when they couldn’t turn off my service indicator light but Michael suggested the dealer address that and then not only reimbursed me fully for the charge but ended up adding a bit based on what the dealership must have originally told them.
Okay, it may not be as fancy as the dealership but it is also no where near the cost either. And all the people there are very nice and friendly too.

I took my car in around Christmas time to get the VANOS service done on my 2004 BMW 330i ZHP. They were offering 20% off. Since I don’t have the patience, space and time to work on cars any longer, I took my car in. Another plus is that they use Beisan Systems when rebuilding your VANOS.
I emailed them months before I even thought about coming in. They were helpful the whole way. Mike let me use one of the loaner BMWs at no extra charge under the stipulation that I return it with a full tank of gas and that I had to listen to Maggie May by Rod Stewart since the radio was stuck on that song. I enjoy this type of goofy humor in a business. Since the valve cover gasket needs to be removed to get to the VANOS, and the spark plugs are in easy access, I had them perform these services since my VCG was leaking, anyway. They offered a fair price for the spark plugs, VANOS service, VCG and labor.
Anyway, I brought my car in at the time specified. I gave Mike my information, asked if they could take care of the screw in my back tire, we traded keys, and I went on home to my parent’s. I get a call about an hour later asking if it’s okay if they drive the car to make sure the VANOS is in order and the car runs. Fair enough — maybe they don’t have access to a machine that can test the VANOS through the car’s computer. I get scared leaving my car in a mechanic’s hands, since I’m a DIYer, but I trust him.
The next day at around 11:00 a.m., I get a call from Mike asking if he’s seen my email. I was drunk the night before and I slept in late. I just told him, «No.» He said my car’s ready and the total is x amount. He informed me that the office is closed from 11:00 — 2:00 for a party, but is going to remain open until 5:00. I told him I would see him at 2:30.
I arrive at 2:30 to pick up my car. The total is exactly as expected — they even removed the screw for free! — and there were no surprises. They even added about a quarter tank to pay for the gas they used. He gave me specific break-​in instructions for the new VANOS seals, and this is a good sign of competence. That means they care about what happens after I leave the shop and want to ensure I don’t come back with any problems due to improper break-​in procedures. The parts and work came with a warranty, however. Good to know.
I paid, Mike and I chit-​chatted, traded keys and I went to my car. I looked it over. Nothing was different on the outside, i.e. no scratches, stains, etc. Good sign. The seat was out of adjustment, as were the mirrors, and the radio was left on. Not a huge deal at all. I’m just particular, but I’m more concerned about the mechanical abilities of the shop — not their particularities. The odometer was reset and a new mileage was on, so I had no idea how far the car was driven. This was my only gripe. I trust the shop, but you never know. I thought he was gonna just drive the car around the block, but he took it home. I don’t think the car was joyridden, because there were a myriad of other, faster, more exciting cars in the parking lot. Either way, the ZHP has a more durable motor than my old, geriatric E30, so it wasn’t a huge deal.
I got home and popped the hood. There was a noticeable new gasket, and a small smudge on the valve cover gasket. Good sign. That means the work wasn’t faked. Several thousand miles later, I leak way less oil, have more power and am happier with my car.
I ended up giving their card to my best friend who also drives imports. I would definitely go back to this shop. Good guys here.

Very surprised that anybody has had a bad experience with these guys. I’ve been taking a 1998 BMW528i to them for a couple of years now, and have gotten nothing but fantastic service. The latest: I’ve got a wheel speed sensor problem that is keeping the car from getting inspected (causing check engine light to stay on). After checking it out, they suspected that the ABS control module was the problem, and recommended replacement for a bunch of $$. I gritted my teeth and told them to go ahead, but when the new part was put in I had the exact same problem. They apologized, removed the replacement part, and didn’t even charge me for their labor. Can’t say enough about Mike & Co, and would highly recommend them to anyone looking for an exceptional mechanic for German imports.

I have an ’00 Passat that I have owned since new. It has been a great car over the years: reliable, terrific to drive, lots of nice features, and practical. However, with over 11 years and nearly 100k, it is showing it’s age. With the handling feeling a bit less sharp of late, and front tires that were showing uneven wear, I knew the old girl was in need of some professional attention.
After trying different mechanics for the past few years, but not really finding anyone I really liked, I thought I would give Import Motor Werks a try as they specialize in German cars. Mike and his guys are friendly and thorough. I didn’t realize they were going to do a full inspection, so I was a bit surprised when I saw some items recommended for service that were not related to my front-​end issues. However, after going through the list with Mike over the phone, he promptly emailed a revised quote that focused on just the essential items I needed done.
While cheaper than what Leith VW would have charged me, it was still a lengthy, expensive list of items (control arms, tie bars, new tires, etc.), the kind of list that makes you start doing the «Do I fix it or replace it?» calculation. I gritted my teeth and gave them the okay to complete the work.
Twenty-​four hours later, the work was done as promised, and the car drives great. They even washed and vacuumed it prior to arrival, an unexpected bonus from an independent shop. Given the size of my investment, I will probably hold on to the car another year now, so long-​term I saved money by avoiding a new car payment for a bit longer. One thing is for sure, if I need something done, I will not hesitate to bring it back to Import Motor Werks.

I went here with an a/​c issue and they hammered me with everything under the sun that needed to be repaired on my car. I understand upselling but telling me that I needed to spend $ 2,100 more to fix all other issues other than the $ 250 a/​c problem, was a little absurd. I agreed to the a/​c charges so they started work on my car. Then at the very end of the day they call me back telling me that they priced the wrong a/​c hose and the correct one I needed was $ 85 more. Now I don’t know if this was an honest mistake or not, but the entire experience at this place seemed to be upselling and the last minute phone call shananigan pretty much sealed the deal on my hunch. I mean what was I going to say at that point? Nevermind, I will have my car fixed somewhere else? I think they know what they are doing and they seem pretty good at it. Don’t let the nice guy at the counter fool you.

Michael, Jordan, Joey, Dave and the rest of the guys at Mpowered Auto are great. I’ve brought my bimmer in to them a few times now and I’m completely satisfied with the professionalism and the results.

I am surprisingly impressed, the folks are super polite and nice. Very professional, the lounge is great with free snacks, drinks, xbox and a TV.
The quality of their work from the one experience I had with them is excellent.