Hand & Stone Massage and Facial Spa

If I could give zero stars, I would. After an honest mix up when my husband drove to the Falls of Neuse Rd location (the address on the gift card where I purchased it) for our couples massage, they took 50% of the $ 179 gift card for a «couple’s retreat» because we were «cancelling the same day».The gift cards say nothing about this, and nobody told me on the phone when I made the appointment. I was told that I could «get a massage for the time left» about 20 minutes into trying to figure out what to do, even though they weren’t even ready at the time of my appointment. Overall, do NOT go to this location! (especially if you are redeeming a gift card) I should have looked at earlier reviews, but be warned! They will figure out a way to scam you out of your gift card!

Beautiful place. Super friendly reception staff. Very thorough in their help and explanation of services, etc. I’ve had a facial and massage there. I think the services are «good». Not great, but good. I wonder if aesticians and masseurs are right out of school? Wish they were a bit more confident in their roles, etc. But will continue to go there, give feedback and enjoy being pampered.

I took advantage of the introductory offer for the 50 minute sweedish massage and fell in love. I joined the membership program and go back every month. I was concerned because I’m a plus sized girl, and I was scared I wouldn’t fit on the table or someone would die laughing or something to that nature.
I felt completely comfortable there. I see Eric every single time and he’s amazing. I would recommend this place to anyone who asks where to go. It’s clean, the staff is friendly, and the ambiance is out of this world.

The people at the front desk are always very nice in person and on the phone. The space is clean and serene. They’re very accommodating with appointments. I like the monthly program. I appreciate all of that about Hand & Stone, but what has kept me coming back for about 3 years now are the therapists. I’ve had massages from 6 different therapists there, and 2 were outstanding. One of them is no longer there, and the other is Erin. She is amazing. She has a gift for listening to your body and doing just the right things to help. Due to lingering issues after a major car accident years ago, I’ve had many, many messages over the years at lots of different places. I would guess I’ve seen no fewer than 100 massage therapists in my life! Erin is hands down the best one I’ve ever had. I’ve been hesitant to share this with others because she stays pretty booked already, but she deserves some public recognition. She works really hard to make her clients feel better. I will be on the monthly program at H&S as long as she is there.

I have been a member for about a year now. They are very flexible and can typically fit you in last minute. They are open on Sundays and until 10pm which fits almost everyone’s schedule!
Highly recommend.

This was supposed to be my «mommy weekend» to get away and decompress from running after 3 kids and dealing with chronic pain, and they managed to ruin it all in less than 5 minutes. Now I might not be a masseuse, but common sense would indicate that you shouldn’t carry large hot stones in your oily hands above someone’s head. Shouldn’t this be a part of training?! I am suffering from a major headache after Carla DROPPED A STONE ON MY HEAD. Those things are as big as the palm of your hand and at least an inch thick. I understand that accidents happen, but what I can’t understand is that she didn’t have the foresight to not carry large stones over someone’s head. Imagine if I had been lying face up! I’d be a bloody mess with a broken nose! And this happened before the first stone ever touched my body. In fact, the only stone that touched me is the one that smashed into the back of my head. I was in too much pain to continue the massage and said I have to leave. And all they can offer me is a cold pack and ibuprofen? Not even an offer to do better next time with a different masseuse, no discount, no future comped massage. I would have given them another chance. But nope, nothing at all, and they let me walk out in tears. I was literally crying. There must be better service elsewhere. Don’t go here.

I was very impressed! I called and was able to get a same day appt, which was a pleasant surprise. When I arrived there was plenty of parking and the location was clean and easy to identify. I was greeted immediately and felt very welcomed. The lobby is very calm and relaxing despite having several people arriving for appointments. I had scheduled a facial for 3pm and Ceshel (as she said «it’s like seashell») was in the lobby to get me at 2:59pm. She took me to a very quiet, clean room and asked me a few questions about my skin care needs. I was told I could have the lighting, music, and table warmth all adjusted to my needs. My favorite thing she did was tell me that she’d give me basic details as she went and if I had any questions she’d be happy to answer them… then she was mostly quiet! Thank you! I can’t stand chatter and small talk throughout!!! She walked me out and thanked me for coming in. Checkout was easy and I was only casually offered their monthly package. No pressure at all. I will definitely return to this spa.

Came in for my first full body massage and the ladies were really friendly and professional, and I left feeling very relaxed and pleased with the service I recieved. Would definitely come back, it was a nice atmosphere and thorough massage!

Christine is fantastic and the front desk employees make you feel welcome and relaxed

I called for a same day appointment on Easter weekend (had a migraine) and there was no availability. The friendly, sympathetic receptionist offered to put me on a wait list. Within an hour I got a call back about an opening that afternoon. I got the introductory special from Kat, and did an add-​on of a Peppermint scalp massage. It was fantastic.
When checking out, both receptionists remembered that I was the client with the migraine, and kindly asked if the headache was better. Little things, but they make a big difference. I also love that there was not a big high pressure sales presentation for the monthly membership. It’s there if you want it, but if not, that’s fine too.
The spa itself is lovely, clean and professional. I highly recommend it. One more note: While they won’t file for you, if your insurance covers massage therapy (you lucky dog), they will print a receipt appropriate for filing for reimbursal.

I love coming here. I have been a client for over two years and have never had a bad experience. The front end staff are friendly and effecient.
I love to get massages here. Everyone is well trained and professional. The price for the massage is very reasonable.

Very friendly staff. Nice facility. Excellent massage. I especially like that the membership is month to month and can be canceled at any time. Also you can bring guests at member prices ($ 49.95/hr massage).

If you are looking for an esthetician I would recommend Jessica. I’ve been seeing Jessica monthly for facials and chemical peels for over a year now and she is amazing! She is always on time, very professional and is educated on the products she uses and sells. I love my monthly visits with her, I always feel relaxed and my skin has never looked so good! Can’t wait for next month!

Stay far away from this place.
FAR away.
And if you decide to be brave and give it a try… whatever you do, do NOT get a massage from Erin.
…
All right, so you didn’t fall for it.
I’ve had knots in my shoulders for my entire life (a few decades now). I decided to go because I just couldn’t take the pain after a stressful few weeks.
I called on a Sunday right after they opened. They said they only had one opening, 3pm, which was too late for me, so I declined.
I’m SO GLAD the receptionist called back an hour later to tell me a spot just opened up at noon, asking if I could make it there in time. My life is forever changed.
I explained my situation to Erin, and she gave me the best massage I’ve had in my entire life. She’s extremely intuitive. She didn’t spend the whole time on my shoulders like every other masseuse: She knew enough to release my shoulder muscles by working a bit on my lower back.
That massage was so good that I bought a recurring monthly membership on the spot.
As for the place itself: Reception is super nice and friendly (without being annoying), they don’t pressure you if you don’t want any extra services or add-​ons, they weren’t snobby, the place was spotless, the selection of beauty products was unique and extensive, and the massage bed was super hot (if you like that kinda thing… I had her turn it off). A++. Can I give six stars?

I came here after getting a free chair massage from them at Wind Down Wednesdays. They offered a discount and let me use it 3 days after it expired since it was my birhtday. Great customer service! Everyone at the front desk took time to wish me a happy birthday. Really comfy and quiet space. As you walk into the hall for the massage, there is a nice and relaxing aroma. The massage therapist Latisha was very professional and checked in a couple of times during the massage to see how it felt. They had a heated table which felt really good, and the room was dark and comfy. Massage was very realaxing and there is lemon water and mints in the waiting room for guests. Overall, great experience.

I had my first massage here today and I should say I am totally impressed. There was an introductory offer of $ 49.95 for a massage or a facial (For first time customers). I upgraded it to a hotstone massage + an aromatherapy experience for an extra $ 20. The service I received was amazing. The masseuse knew where my knots were and kneaded them out perfectly. Check out their lifestyle offer. Its worth all the money!!! Cant wait for my next massage session!

From the receptionist to the massage therapist, I was treated like a ‘Queen” and always enjoy my experience at the Cary Hand & Stone. They are professional and awesome to work with. I love this place!

I love this place. I’ve been going since I had my back surgery and the people there are great. There is no pressure to purchase or to up sale your your time there. Karen is absolutely the best, almost feels like family. I have seen 4 for the therapists there and I frequent Kate and she is the must amazing therapist. I have tried the other and I was high on the heights and I wasn’t very envy of the people at Envy don’t waste your money anywhere else start off with the best. I recommend Hand & Stone to all my friends.

This place lives up to all my expectations. I have been receiving massage monthly for close to 35 years, and was somewhat apprehensive about the ‘membership’ aspect, wondering if it would be like Massage Envy. I was so impressed with every aspect of Hand & Stone in Cary; the location is perfect, especially since this shopping center has been renovated and added a lot of great places in addition to the existing Wholefoods store.
H & S is beautiful, comfortable, and relaxing. The receptionist staff is friendly, professional and informed. The massage therapists I have had are capable and respectful of your wishes to be silent (my choice). It is a quiet, comfortable, wonderful experience.
The value is excellent for the services I receive, and the month to month, no contract aspect of the commitment is just icing on the cake.

A friend told me about the Grand Opening and I went… They were running the introductory special and I got the Swedish Massage. My masseuse was great, it had been about 6 months since my last massage, so my knots were a bit tight. Subsequently after my massage, I became a member, I totally endorse Hand & Stone above and beyond. The professionalism and pleasant disposition of the Owner — Karen, who attended me was fabulous! They have been very flexible, and the beauty of going is that they are open late and Sundays! Since I travel a lot and have found that I can go to different cities and use my membership. Going online and booking an appointment is EASY PEASY! Like it even more…