Firestone Tire & Service Centers

I took my car to get help with my AC that was blowing cold air and then warm air. The first repair was an evac and recharge and when I left I noticed my problem was still not resolved. I took my car back a second time and this time I was told I needed valves. I threw more money out the window and when driving home, the warm air came out again. I called back to explain my problem was still not fixed and I was asked to come back on Monday for a master technician to look at my car. I decided I did not have any more time for these errors so I took my car to a Honda specialist. They solved the issue and the problem was with the compressor clutch in the AC. All is working now so I do not recommend going to Firestone unless you want basic work like an oil change or tire rotation. I will not be back.

This Firestone garage maybe ok– but the trash that works there is suspect. careful.
When they gave me a quote for $!000.00 for a Radiator replacement that I did not need and a Thermostat replacement that I required. I said no.
When I went to pick up the car — they drained my radiator antifreeze and busted my driver side lock to teach me a lesson.
Well, I have some footage of the guys doing the crap and pursuing legal case.
This Firestone garage maybe ok– but the trash that works there is suspect. careful.

My 2007 Ford Escape was giving me a «tire sensor fault» light and I asked the firestone dealer near my house how much it would cost to fix when I brought the car in for it’s regular oil change.
They quoted me $ 40.00 for a «diagnostic» check, then $ 90.00 to $ 140.00 for the part and $ 40.00 to put it on.
Having gotten some pretty outrageous quotes from firestone before, my radar went up and I decided to call around.
My mother in law had a positive experience with Discount Tire before, so I decided to call them. They quoted me a «free» diagnostic, then about $ 60.00 or so for the part and $ 10.00 to put it on.
When I got there, the manager Joe Borkowski did the diagnostic test (which took about 60 seconds) and identified which tire was messing up. Something about the test made him scratch his head, so he asked me if I had a couple of minutes and then actually took the tire off the car, broke it down, cleaned the sensor, put the tire back together and back on the car… problem fixed! NO CHARGE!
How cool is that?
I don’t need tires right now, but when I do, Firestone can kiss my butt!

I find this place to be the worst kind of car place. You walk in, people seem helpful and professional… but really they’re deceptive. A few weeks ago, I had a nail in one of my tires. I wanted the tire patched ($ 35!) and I figured I might as well get an oil change while I was there.
We’ll start with the oil change, since I believe that was done adequately. My oil was changed. Period. The mileage was written on the sticker on my dash, but not the date, and certainly not the type of oil used. Also, they didn’t reset my «Maintenance required» light on my dash. None of those are particularly upsetting individually, but together they rather reek of carelessness.
Then we get to the tire. Not only did they want a ridiculously high fee for patching a flat (something Discount Tire does for free for anyone, I later discovered, but I digress), but the man at the front told me that he had looked at my tire personally, and saw that the little nail in my tire breached the sidewall and they couldn’t safely patch my flat. He then was prepared to sell me a new tire.
At this point I remember my tire is under warranty at Discount Tire, so I take it there post-​haste to get me a new tire…
Except I don’t need a new tire. Discount Tire patches my flat and sends me on my way. Now, at this point I don’t know what to think. Firestone told me I needed a new tire to be safe, but they want to sell me a tire. Discount Tire patched my flat and said I was fine, but that could just be because they don’t want to give me a new tire. You can imagine that I interrogated the people at Discount Tire repeatedly (and annoyingly, I’m sure) about my tire.
I decided to wait to review either the Firestone or the Discount Tire until I saw how the patched tire held pressure. It has now been almost a month. I now feel confident that Firestone was just trying to sell me a tire I didn’t need, which I feel is a little despicable. I would be inclined to chalk it up to a possible error in the judgment of the (careless) person who changed my oil, but to have the technician who checked me out say that he personally saw the nail in the sidewall too is a bit much. Between the carelessness on the oil change and the (way too credible) lying about the tire, Firestone on High House is now dead to me. YMMV.

I had been needing an oil change for about a week when I got a coupon for $ 15 off an oil change, and 15% off new tires (foreshadowing?), from this brand new Firestone location. My tire pressure light had also recently come on… so armed with my page of discounts, I was off.
I was barely in the front door before someone greeted me and asked how they could help. I said I’d definitely need an oil change, but wondered if they could also check out my tires (one of which I knew had a nail in it) and let me know what else I needed. They were glad to help, put my info into the computer and got started.
Turns out, I needed 4 new tires and a couple of other tweaks here and there. I dealt mostly with Roman, one of the sales associates. He explained my new tire options, and the other maintenance jobs that I potentially needed. He didn’t rush through any of it or make me feel dumb, so I appreciated his help — big time!
I was glad to wait for it all to be done, not realizing how long tires would take. They worked on my car until well after closing (about an hour or so), which I felt bad about… but they kept apologizing to me for the wait.
I’ll be back to Firestone, if only for the oil change next time (fingers crossed!!)

I love the guys at this Firestone location. It is a mere 5 minutes further down the road than the Firestone at Cary Towne Center, but because it is slightly nestled away here you will find yourself with a much shorter wait time on average.

Got me in right away and took care of my problem.