Backyard Produce

I had been a little disappointed with my previous produce delivery service that a friend recommended Backyard Produce.
When you join here, you have the option to go with the weekly variety box which you are emailed every week so you know what is included in the box or you are allocated so many points so you can pick your own items for delivery. If you mention who you are referred by, both they and you receive additional points for the next order.
I must say, BY Produce is a great improvement over my previous service. Everything arrives in an insulated box with a water bottle. My produce has arrived in great condition and lasts several days to a week or so depending on the item.
Customer service has been great here. They are friendly, courteous and timely in their responses.
They also deliver all over the Carolinas. Produce comes mostly from farms in the Carolinas and Virginia.
Since subscribing to their produce delivery services I have found I am eating better. I highly recommend BY Produce.

I am updating my review from a couple days ago. Although I received poor produce and missing items twice I must say that my complaints were handled promptly and Jessica in customer service took my concerns seriously. I am still trying another company, because at the end of the day I just want good produce.

STAY AWAY!
I’ve been a member of BYProduce for 7 weeks. We experienced one great week, two «eh» weeks, and 4 weeks of confusion or no shipment (by our choice).
Initially I thought some of the confusion was my fault. Although I’d read all of the fine print on the website before ordering, there were some unintuitive things that I had to learn the hard way (like placing an order, then later placing a hold for the same week does not cancel the order).
I’ve been waiting three weeks for a point discrepancy to be cleared up. On top of this, I was refunded some points for an unavailable item. Now, I’m trying to cancel as this service hasn’t turned out to be a good fit for us, and I’m receiving silence. No one is willing to respond to specific questions like ‘How much will my refund be?” and now I see that I have a refund pending, but only for part of what I’m owed. I’ve contacted multiple people at BYProduce about this, and they seem to think that if they don’t respond to emails for a few days the issue will just go away.
From my experience, it seems that this company has very poor customer service, and incredibly bad accounting practices.
STAY AWAY!

While I really enjoyed this service at first, as time went on, the quality of service and product drastically declined. Over three months there was something wrong with almost every order (a shipment a week) They are very good about returning points to you if something is missing, or the quality is bad. However to have something either missing or the wrong item sent almost every week is inexcusable. This led me to cancel my service and spend my money elsewhere. IT HAS TAKEN A MONTH FOR THEM TO PROPERLY CANCEL MY SERVICE AND IT STILL HAS NOT BEEN FINALIZED. In this time I have received two boxes of food (at no charge, thank goodness) but most of the product in the box are not items my family will eat. It is extremely frustrating to have to continually email them to cancel my service, especially since they did cancel my payments! They are literally giving me food for free. While free is usually a good thing, in this case it is very different, and I can assume their accountants don’t appreciate it either. Definitely look elsewhere.

I have been using Backyard Produce since the late spring of 2013. I have had no problems with the accounting or with being able to suspend shipments, which I had to do a lot in the month of June due to traveling. The ability to suspend shipments is one of the best features, in fact. The selection of produce and other products is interesting. I have been able to try new foods I don’t normally buy. I’ve enjoyed fennel, fresh lemon grass and other interesting choices.
There have been occasional quality issues, which I have called them on and every time they have credited my points immediately. There have been occasional products out of stock (again, they credited the points). A few times they have offered substitutes, this is OK for me if they substitute conventionally grown for organic, but I do not like getting a different bread when I ask for something very specific. For example, an olive oil and cracked pepper loaf not available they substituted whole wheat pita, not even close. Again, they credited points.
The meat has been excellent, but it eats up the points considerably. If I am interested in getting their meat I save up my points to do so.
The worst experiences have been with greens. Kale has been OK, but tender greens have been consistently inedible and I’ve complained. They credited points.
I’m sticking with it because I want them to get better and I love the convenience. I feel they are listening. I wish I knew more about who they are, where their offices are and all that. My husband rarely see the person who delivers, I’ve never seen them and don’t know if it is always the same person.
I’d say give it a try if you are in one of their delivery zones.

Very disappointed with this service. I used Backyard Produce for 6 weeks. Twice, I had items missing and my last delivery arrived on a non scheduled day. There was no communication that this was going to happen. The lettuce that came in my last box was brown and the green beans had mold on them. Also, in a previous delivery, organic mushrooms were replaced with conventional ones. Very disappointing if you’re expecting organic.

I am so pleased with my first delivery. Everything was fresh and just what I had ordered. I see many people here have been having problems with the accounts services, I hope that is not common and that these are the exceptions. Best of luck to those people and hopefully I won’t run into the same problems. As of now, I will continue my membership; I can’t wait for next weeks delivery! :)
PS — I think it is noteworthy that 4 reviews were filtered, all being 5 star reviews. I don’t know why they were filtered, but it seems a little skewed the way they do that.

They know how to take your money, just not how to return it! I have no complaint about the produce that I received from this service, other than the fact that many times items I ordered turned out to not be available. However, canceling my account has been a different story. I canceled and they said no problem. However no mention of the points that I still had in my account. I asked about getting a credit for the remaining points and they told me that they would refund them once I told them how many points I had. I was surprised they couldn’t tell ME that, but I went back, looked through my history and let them know. They informed me that they would process the credit. Two weeks went by and no credit. I inquired again and was told they processed it that day and I would see it in 3 – 5 business days. Over a week went by and no credit so I inquired again. Now they are no longer responding to my inquiries.
There are a lot of produce delivery services around these days, so I would recommend using one that is more reputable.