Autozone

Very helpful people work here. Thank you for helping me. I would love to visit once more.

I go here often, the staff is helpful and knowledgeable. They also have most items in stock and if not, can get them in stock rather quickly.
They’re always offering to help install parts out in front of the store so this gives them a solid 5 star rating in my book.

I came in because my car wouldn’t start, and they ended up selling me a $ 150 battery that didn’t fix my problem and my car didn’t need. The customer service that followed was a lack of caring, and they did nothing to accommodate or rectify their action.
I ended up paying $ 150 for absolutely nothing and they didn’t care.

My car has had its fair share of (costly) auto repairs. So when one of its headlights went out, I was not looking forward to putting more $$$ into my car.
However, one of my friends (who’s boyfriend works at a car shop) told me to just buy the headlights at an auto store and ask them to install it. She said there was a good chance they’d do it for you and if not, it’s so easy that she could practically do it.
Of course I didn’t want to burden my friend with my car’s needs so I searched for a place that would do it for me hehe.
I was just going to take it to the dealership but I knew that’d mean a hefty price.
I called advanced autoparts in chapel hill to see if they’d replace the bulb for me and they said no. I should’ve known based on their low ratings haha
I called here and they said they’d be HAPPY to do it for me!
I came in the very next day and I just bought my headlights here and within 5 minutes, my headlights were shining bright like a diamond~
The staff member installing the bulb for me was also very informative! I almost know how to do it myself now (sort of kind of haha)
Friendly staff, clean store, complimentary (and quick) service!
Left with a big smile on my face.

I went in recently with a check engine type of light which had never previously illuminated in my Honda. I checked the manual, and was concerned with what it could be. I called the dealership, and they were going to charge $ 85 to run a diagnostic test, however were backed up. I wanted to continue using my car, but with some confidence. I drove to Autozone without an appointment. A new guy named Netherland was eager to please. He offered me a complimentary diagnostic test. It turned out to be an EGR valve. He had one on the shelf, and it was less than half the price of the Honda dealership. Prior to buying, I called the Honda dealer, and they were currently out of stock. They could special order it, but it would take 48 hours, and the price was $ 200+ installation labor. So, I bought this from Netherland, and told him I had next to zero experience with car repairs. He printed out a two page document which provided easy to follow details on how to install. It took me just over an hour, but I’m slow. In the end, it was a great experience.
One of the reasons I’m giving 5 stars is because after helping me, a line developed. I realized I wanted to buy oil too, and forgot. Upon mentioning this to Netherland, he asked me what type I wanted, and then literally ran to this area, and brought me two quarts. I was floored with his service. By the way, he told me the EGR valve offered a lifetime warranty. Hopefully I won’t need to use this, but it’s very reassuring.
Prior to this, I had a need to replace my struts, and was shocked with the pricing for the struts themselves (never mind the install labor price). I was able to buy a good quality (lifetime guarantee) pair for the front of my car for less than ½ the price of the dealership. Now, these I couldn’t install, but a mechanic did, and I save a lot of money thanks to autozone.

Needed to replace the rear brake pads on my car this past weekend, and this AutoZone location was the only place within a couple miles of me that was open at 6:30 on a Sunday night (or at least the only one that answered the phone). They sold me some ceramic Duralast Gold pads for about $ 34, a fair enough price. I was prepared to do the replacement in their parking lot – but not quite prepared enough, for I quickly realized I needed a few more tools. Fortunately, one of the employees helped me out by bringing a few things from his truck, including a very useful impact wrench. He also gave me some pointers on how to get the calipers off and crank the pistons open without ruining the rubber bushings. His tools and advice probably saved me hours of work. After I finally got the car down off the jack, they let me wash the grime off in their washroom. Very helpful. This place seemed well-​managed and was staffed with knowledgeable, efficient people. I’ll visit again if (or when) it becomes necessary.