All Phases Mechanical

My tale of woe starts 5 years ago when I foolishly gave All Phases a shot at installing central air in my house. They were not the cheapest quote I got but the owner Carl is a two faced scum bag, who could sell an Eskimo ice water. The best part of the deal was the installation, which went well I think mainly because Carl wasn’t here. The unit worked well for a couple of days before my daughters light turned into a sprinkler. Called Carl and he sent Henry out to fix the problem. The drain pan was not draining and the safety that is supposed to shut the system down didn’t work. Henry fixed it and gave me his cell number if I had problems in the future. It worked well the rest of the year. The next year I turned it on and all it did is hum. I calle Henry who has been great during this. He came out and said the freon had leaked out. He refilled the system and put some sealant in it. It worked alright the rest of the season. The next year it was the same thing. Called Henry out he said it was out of freon again. He refilled it and put more sealant in it. I said to him the warranty was ending shouldn’t they find out why it keeps leaking. He said he put more sealant in it and I have his number, so he would take care of it even if the warranty ends. It lasted the rest of the season. The next year was the same thing except this year it was a Friday evening and Henry said he was out of freon and couldn’t get any until Monday. At this point I was ticked off so I called Carl and left him a message detailing my frustration. Within twenty minutes Henry was at my house and guess what he found some freon. That brings us to this year I was dreading turning the unit on but it started blowing cool air. I said wow only took four years to get the thing to work right but after I received my first electric bill which was $ 500. I looked up how to test your ac so I tested it it should be a 14 to 20 degree difference between the air going in and the air going out. My system had an 8 degree difference. Which according to the web site says it has to little freon in it which is waisting my electricity, making the system run constantly to barely keep the house cool. I called Henry but his number was no longer in service. So I called Carl who said that if he could be my electric provider he would give me a free service call. He sent out a guy two days later who said the system was working normally. The thermostat was on 70 degrees all day and at 4 in the afternoon it had been working all day and the house was 75. To which the guy said that was normal. Carl called me and said he would like to come by to talk about my electric, so I said we need to talk about this system that is not working near its potential, he said he would bring Henry to look at it. I said I would be home at 5:30 so he asked if someone would be home so they could start looking at the system before 5:30 I said yes my wife. When I got home at 5:30 Carl and Henry were pulling out of my driveway and my wife was crying on the front steps. Her and my teenage son and daughter were home. They said Carl walked in said its cool in here to which my wife said its been on 70 all day and it was 75 in the house. At that point Henry went to get a flashlight and Carl got verbally abusive to my wife when she reminded him that the system never worked right and all they’ve done is put band aids on the problem. I wouldn’t recommend this company to my enemy’s and Carl don’t waist your time trying to get me to take this down like you do to anyone who gives you an honest review.

When our oil fed boiler died on us a few years back we hired All Phases after receiving 3 estimates total. I remember Carl T spending at least one hour down our basement explaining his proposal step by step. Made some good suggestions which we went with. Converted to Gas feed boiler was one of them. I’ve had to call All Phases twice since install completed. I left message with receptionist and both time’s Carl called me directly within 5 minutes! We’d use again.

As a business owner for over 28 years in the customer service industry, All Phases Mechanical is by far the worst I have ever encountered! It confuses me how they are still able to stay in business. I am genuinely sympathetic for all future customers who have the misfortune of hiring them.
Unfortunately, I regret not having done my homework when researching this company by reading the customer complaints at the Better Business Bureau by other fellow disgruntled customers.
To make the long story short, in 2012 they installed a central air conditioning in my beach house on Cape Cod that continues to repeatedly malfunction. The last straw was my phone call to the company on June 22, 2013 to report that the AC was not cooling the home for my summer rentals arriving that day (inside home was showing a degree temp of 85). All Phases Mechanical was contacted numerous times via phone and text. When I was finally in contact with the company, the owner was unsympathetic and verbally abusive to me over the phone. He indicated that «AC was not an emergency and did not care about my tenants». He finally sent somebody out on Monday, June 24, only to tell me that the unit was frozen and would return early Tuesday Morning, June 25. They did not arrive until noontime and could not fix the unit, and informed me that no one will be able to come back until Monday, July 1, 9 days after my initial phone call! They put their «paid» customers ahead of warrantee work and do not honor their contracts. I was left with no other choice but to refund the renters their rental money since they could not bear the heat any longer and left on Tuesday, June 25. I have since resorted to contacting a «professional» company to look at the unit and proceeded in contacting my attorney.
If I could give All Phases Mechanical a negative star I would. They have no intention of maintaining a long term business relationship with their customers since they know that it’s only a matter of time before the customer wises up to their deceitful practices. This company is unprofessional, unethical and should be avoided at all costs.