South Air Inc

From the person that answered the phone (Vicki) to the technician that came to the house. TOP NOTCH! Professional and down to earth friendly. I highly recommend South Air! I waited 6 hours for one of the competitors to show up. Shane was at my home in less than an hour after I placed the call!

I have used South Air for several years for both my home and a rental property. The consistently have been excellent to deal with even when I’ve needed to change appointment times and schedule two visits to both properties on the same day. The office staff is awesome and the technicians are top-​notch. Today Lee came out to both properties and he’s amazing. He truly cares about the customer and goes above and beyond every visit. I wish he was a plumber, electrician and yard guy too — my life would be so much easier!

I called South Air the morning after my a/​c died. The person who answered the phone was professional & sympathetic and gave me an appointment for the next day. But she said they would try to work me in the same day, if possible. I got a call late in the afternoon, the service rep came out at 4 and by 6:30 pm my a/​c was running.
BTW, I actually didn’t get to call South Air until 10:30 am that morning because I was waiting to hear back from DIFFERENT hvac contractor who I had to track down, who did not return my call and who had no problem telling me it would be 5 days before they could get to me, no offer of a work-​in appointment. Talk about a night & day difference!!!
The South Air service guy was very nice and while my husband (who was out of town & who I was madly texting all the details) thought the Service Contract might just be an expensive up-​sell, it turned out to be a great deal. The work they will do on my spring maintenance call for free next week more than covers what it cost for the contract, not including the discounts we got on the day of the repair.

I would give them 0 stars if I could. Only call these guys if you want them to «service» your working A/​C unit and have it not work anymore so you can spend more money on them repairing it. Bad business.

Monday afternoon I left my house and thought, «Gee, it’s getting hot in herre, better turn on the AC.» When I got home a few hours later my house was not a cool 72 degrees, it was a stinky 79! Frog and I tried kicking the AC unit, banging on it, turning it on and off, all stuff morons who know nothing about AC would do.
So the next day I called South Air because they did a great job installing my heater that flooded last year (don’t ask) and they have replaced all 7 heaters and AC units at my mom’s house over the years (again, don’t ask.) They told me they would be at my house between 2 and 5 that same day, and also called to update me on their whereabouts during the day.
When the guys got here at 4 p.m., they were so nice and professional, and it took them maybe 30 minutes to diagnose the problem and replace the part that conked out. They also showed my man how to install the heater’s filter (my heater is under my house and it is the scariest crawlspace this side of the Chattahoochee) and did it for him anyway. They also found that my sump pump was unplugged and a rat had chewed through the extension cord, so I gave them a new one, and they crawled all over under my house to fix that issue. They were not there for my heater, but did more work righting it than they had to do for the AC unit!
Best of all they only charged me for the part, not for anything else they did. I don’t know if it’s because they have history with my family, but man, they remember you, and that is soo cool. The guys who came out told me they remember when so-​and-​so installed my heater for me?
So maybe they are a very small company and could use some business they SO VERY MUCH deserve. I am so tickled, I added them to Unilocal since they were not listed in the search. Next time you have problems with your heating and air I highly suggest giving them a call!