Pep Boys

Awsome service.
Broke down on the highway and was towed here.

They are crooks here– the «manager» Mack takes over service requests and bs’s his way to up sell and up charge customers. This isn’t the first time they’ve pulled this kind of crap on me and my wife.
I had to ge a flat tire replaced, and the manager «refused» to service my car unless I got all 4 tires replaced because it’s a 4wheel drive car. Bs. My acura got new two new tires from him 6 months ago.
While I was waiting for my car, there was another customer that was complaining that ac wasn’t working after a «deluxe» repair and recharge last year. That he paid extra for the service based on the manager’s recommendations and that it stopped working in a year.
The service here is poor and I hate that people in emergency need get raped the way they do here. Pep boys carteret clearly does not care for the community they serve. Service is disgusting.

Pep boys definitely don’t care about customers. Had my car break down sat along the NJ Turnpike. The tow truck driver told me they can tow me to the next exit and drop it off at pep boys. Didnt want my car dropped at pep boys but i had no choice. Last time i went to pep boys they lowered my car onto the oil catcher and my transmission pan was punctured along with my car sliding on the car lift totally damaging my mirror. So i reluctantly agreed to wait. So they fixed the problem with my car but created another one. Once i left Carteret my car’s check engine light went on and it was sputtering. Called them let them know and i set another appointment. Called back to see if i could have it looked at in Toms River. They said ok so i did. They diagnose the problem and told me. I told its because of what they did. Manager had to get the ok to work on it. Of course Store #1053 said it was nothing they did
I understand my car was broke but it wasn’t sputtering and the check engine light wasnt on before i got to pep boys. I will NEVER GO NEAR A PEP BOYS AGAIN. HORRIBLE

Great experience from the time I walked in to leaving. Staff were very helpful and attentive. I came in shortly after I realized I was leaking gas coming off the NJ turnpike… I’m not from the area. The guys there were super helpful especially Mack, who answered all of my questions. It was upsetting having to find out I had to leave my car in NJ for several days due to a hold up on the parts (no fault to Pep boys) but Mack and the rest of the staff kept me up to date on the progress of the car while it was there and did all they could to get it repaired as soon as they could.
Since they were so nice and helpful I even asked that they perform an oil change since my car was already in the shop. I would definitely recommend this place to anyone in the area. I live in Brooklyn but I may just go back to have some other repairs because of how great their service was and they were also SUPER helpful in working out a better price for me. Thank you guys!!!

I made an appointment online for tires. Over an hour after I dropped the car off they said the tires the online form chose were wrong and tried to knock me down to some cheaper Nkia tires at a higher price. The only way the store could save my business was to give a deep discount on Hankook tires equivalent to the ones I originally chose in a different size. After all that, a 4 hour ordeal for some tires, I hit the road to go home and now my car pulls to the right. I called up and their only response is that «the alignment is under warranty for 3 months.» It seems like their business model is to muck up your order and then keep you around with discounts. Never go here. Not for an oil change, windshield wiper fluid or change for a dollar. I know I will NEVER be back. AUTOZONE is right down the road.

Awesome place! Great customer service! This is my 5^th time there. No better tire deal in the country, Especially with replacements. Fast oil changes. They do not make me buy random stuff and random upkeep that my car does not need. I am a loyal customer. Thank you guys!!!

5 Stars — my car broke down on the NJ turnpike scary when you are a female alone — the tow truck driver took me to pep boys. I was upset they said dont worry — within 15 minutes they said a bolt on my alternator was broken and they needed to get a bolt. I asked Elton some questions about bolts, he explained to me how it could have broken. The manager Derek said your car will be done quickly. $ 18.50 later I was on the rode and happy!!! Don’t want to end up there again but luckily went to the right place! Thanks guys I made it safely to NYC!!!