Wells Fargo Bank

f*ck this bank! f*ck wells fargo! after today im switching banks! f*ck you guys! if anyone reading this is thinking about opening an account with wells fargo, dont! i strongly recommend you not to! go to other banks! wells fargo sucks! I hope Wells Fargo goes bankrupt and burns to the ground! I would watch that sh*t!

I’ve never been inside this branch. There are 3 ATM machines outside. Parking is plentiful if you want to walk a good distance. There’s only a few spots right in front of the bank.

Go to other branches. They don’t help you here. They tell you it’s your fault for not reading those fine prints.
We give our trust to whatever they’re saying cause there’s the belief that they can be trusted. But today, they just revealed their true identities.
Not again!

(Bad bad bad)… Customer service
Tellers are rude I don’t recommend this branch and I will never go back again.

I am writing you regarding a very negative experience I encountered this afternoon at the Wells Fargo branch at 506 W Torrance Blvd. Carson CA 90 745. I walked into the branch to deposit my father some money into his account (I was on my lunch break and did not have his account with me). My father is currently traveling to Mexico and needed money for medicine. I told the teller that I did not have my fathers checking account with me but I could provide her his name/​email/​birthdate etc… she told me I NEEDED the account. I told her that in the past (as early as last week) I have deposited money in this same fashion, she argued with me that I absolutely cannot deposit money without the account, so I then asked for the manager, she then walked to get a manager by the name of Marilu Anaya. Marilu Anaya greeted me in a friendly manner, but nonetheless was unwilling to help me. I explained to her that I have deposited money using only my fathers name/​birthdate/​address but she refused to help me, stating «due to the multiple accounts sharing the same name» we no longer look up customers this way”. I insisted that I was only trying to deposit money, and could give her his name/​address/​dob, but she refused without offering any other help. I got on the phone with my father to get the account number from him, I explained to my father that I was at the bank trying to deposit him the money and how stupid the situation was. The manager (Marilu Anaya) overheard me saying «stupid» and she asked me «Excuse me» she then told me «we’re not going to help you!» she blocked the window where I was still standing she told me «bye I’m not going to help you!»
I was shocked that the manager of a Wells Fargo branch would treat any customer with such level of disrespect and arrogance. I am currently a Wells Fargo credit card holder. I am writing in hopes that somebody will address this manager, her attitude was subpar and downright demeaning. I am not asking for anything other than the woman be trained properly. I have never been treated soo poorly by any bank employees. I hope this letter reaches that store manager as well as corporate managers.

I’ve been to this location a few times, it’s in a convenient spot within the shopping mall. I usually stop to use the ATM machine only, I’ve never been inside to interact with the tellers.
Not sure where all the negative reviews are coming from, although each seems to have a bad story attached. For me, this location is fine, not amazing, but OK.

I see a lot of people on here giving this location bad reviews, but I believe some of them are outdated. I do personal banking as well as business banking here. I’ve had problems with personal/​business bankers at many locations, but not this one. I’ve worked with a few bankers here and they are always helpful, slightly pushy but that is really just what is expected in this field. As for the tellers, they go out of there way to help me. Many of them know my name, I usually get greeting by name at the door. The business tellers are amazing, one of them Dennis, is now at the Sepulveda/​Normandie location and he awesome and remembered me when I wasn’t there as well. But I’m writing this review because just today I was waiting in the business line to make a deposit and the teller was involved in a long transaction, so when he had a chance while his supervisor was working with his customer he asked a co worker to call me over to her window (by NAME again) so that I wouldn’t have to wait. It’s not the «special treatment» that makes me like this bank, it’s the fact that to them it isn’t special, they are just actually paying attention and taking there time to get to know there customers. I have branches closer to home than this one but I always chose this one because of the tellers, and the extra large parking lot doesn’t hurt either. The only other branch I really use is again, the new one on Sepulveda and Normandie and that’s just because I went in around there opening and they were really helpful with a problem caused by the old town Torrance branch, also it is the second closest to home, wilmington would be the closest branch, but I WILL NOT go there, just based on the parking alone, way to SMALL! Keep up the good work!

EVERYONE HATES THIS WELLS FARGO!
I have nothing against Wells Fargo, but just this specific location. If you can avoid it, then go to another one.
Experiences:
— My sister just turned 18, just opened an account and in her face there were bankers pressuring her to open a credit card. If I wasn’t there, they would have probably gotten to her. I even felt uncomfortable the amount of pressure they were putting on her. It doesn’t end here, they remember us and since this is the only Wells Fargo in Carson I have to go there. Every Time we go there she gets that «friendly reminder» that opening a credit card will «help her» raise her credit score.
–There are more stories, but you get the point. I’ve been to Wells Fargo where I’ve gotten amazing help and service you will not get this if you go here.

Been here a few times to deposit a check for my boss… and every single time I am reminded to never bank here. They are like hungry little robot-​vultures! They all gather around and gang up on you to open an account and hound you down, drilling for answers as to why not! Stop being so pushy.

Love this bank, nice inside, good location. Customer service is so-​so… Some tellers are great but other are less than great. They often talk to each other behind the glass thinking we can’t hear,. We can. It’s kinda rude, and makes the whole process slower for customers.
Aside from that I like this branch, but it could definitely improve in this area.

Delayed clearing of deposited checks to bounce your out going checks so that they can charge you over draft.

Wow! I can’t believe that a single branch could be so bad that Wells Fargo would continue letting this location exist.
They try and make you think they’re awesome because they offer you dum dums, water, and a tacky grand opening experience complete with balloons and foil stars. And in truth they aren’t that bad if all you do is use an ATM Machine.
But my family has had several unfortunate experiences with this particular branch and I haven’t figured out why they won’t just employ better training.
Just today my grandmother went to the bank to deposit money into my uncle’s bank account because she doesn’t do the internet and can’t just transfer money. So she writes his name on the deposit slip and what she believes is his account number, or at least what my uncle sent her in a text message.
She proceeds to deposit a nice sum of money. For some reason the bank didn’t notice that the account number on the slip didn’t match the name on the deposit slip and instead belonged to some Jane Doe. They took the money anyways.
I repeat, THEY TOOK MY GRANDMOTHER’S MONEY AND GAVE IT TO SOME RANDOM WOMAN BECAUSE THEY CAN’T CROSSCHECK BETWEEN A COMPUTER AND A DEPOSIT SLIP!!!
So I took my grandmother back to the bank with her receipt of the deposit to get her money back. We had to explain the situation to several people. It took about 15 minutes to get everything settled. So while we are writing the CORRECT account number on a new slip, the managers are telling us it was my grandma’s fault, that they give accountability to the bank patrons, not their employees.
I’m sorry, does that sound like safe banking? No it doesn’t. Everyone has days where their minds are just gone, they’re tired, a 4 looks like a 9, or whatever. THE BANK SHOULD MAKE SURE YOUR ACCOUNT NUMBER MATCHES THE NAME YOU WRITE ON THE SLIP!
So if you bank with this Wells Fargo branch you should ask them to double check because if you don’t, you may be out of your money until you realize how stupid they are.
Also, I only felt the need to go with my grandmother because they gave my grandfather a serious issue about cashing a check from the government. Like they said he was up to something suspicious. Wtf is my grandpa, walking on a cane, with a social security check going to do? This happened a couple of times.
They clearly don’t respect their clients.
Bank at your own risk.

SH** Just got worse. Due to a trainee I am out 20 bucks for a overdraft fee. Called corp. and they wouldn’t help me. So in 4 months you guys have treated me like crap twice. So now I have opened my eyes and see the light. you guys are nothing but a bunch of crooks. I have a personal account and a business account. obviously 18 bucks is more important to you than keeping both my accounts. I will take my business account and go to a credit union! GARBAGE practices. Garbage employees.

The customer service here is off the charts!!! I lost my ATM card and dreaded having to actually go into the bank for days, finally I ran out of cash and had to go in on Monday at around 3:30pm. My bad expectations were shattered, there was zero line, there was a guy in a suit passing out bottles of water for customers, there were lollipops on the counter, this place is cleaner than some restaurants, and did I mention there was ZERO line? The cashier Oscar was awesome super friendly he was waiting on me to fill my deposit slip out, and on the way out the same guy passing out water bottles asked if my experience was nice and if all my questions were answered… totally not the same memory of my last experience actually going inside a bank, that was about 2 years ago since the atm does absolutely everything I never have a need to go in, but if I have to go in again I’m happy this location is so awesome and that I bank with Wells Fargo. If a branch manager reads this your staff is top notch!!!

«Slower than molasses in January» should be their theme. That’s how I feel every time I go here. I had an employee tell me to specifically do something. When I went back, I told them what he told me to do, and he blatantly denied it. For reals? Yes! I guess they get 1 star for free dum dums for my toddler :/

It is okay. Does not look safe. Big huge empty parking lot.

Absolute WORST customer service ever! WORST!!!
I came to deposit checks during the lunch hour. I have a business account with Wells Fargo and have had it for quite some time, but the sheer uninhibited volume of disrespect I and fellow customers were raided with was completely unwarranted.
A fellow business customer was ahead of me in the «Business» customer line. As I approached to line up behind him, this stranger gave me a verbal warning that he was waiting for quite some time already, and that he wasn’t sure if «they know we are waiting here.» After waiting for a few minutes, I began to wonder too so I approached a teller by the name of «GEORGE» who obviously knew we were looking confused but did not heed our waving hands from behind his protective glass. The glass might have as well been a brick wall from the lack of service we were getting — even as business bankers. Without even looking at me, he exclaimed that if we just wait someone will call us up to the teller. After waiting and waiting… my fellow business owner and I decided to vacate and wait in the general line.
I am not being prude, even as a valued business account customer, I know we have to wait and expect to wait. But we certainly did not expect the tellers to be so rude.
After waiting 11 minutes in the business line, plus an additional 17 minutes in the general line… I finally made it to a teller. This is not an exaggeration. I was timing myself because I was on my lunch break and was on a schedule.
The teller’s name was «CARLA» or «KARLA» and I could have been wearing a black ski mask and she wouldn’t have cared because SHE NEVER LOOKED AT ME even after asking for my identification. Why did she even ask for my ID if she’s not even going to look at me!!! If someone who works at this branch is reading this please look at the surveillance tapes and listen to the recorded audio from this transaction because you will be utterly disappointed at how truthful this review is.
Imagine this transaction:
CARLA: Hello, how can I help you today?
ME: Hi, I need to deposit these four checks into my…
(AT THIS POINT, CARLA TURNS TO HER CO-​WORKER AND STARTS TALKING TO HER AS I AM IN MID SPEECH)
ME: …into my business checking account and I need to cash this other check.
(CARLA THEN PROCEEDS TO TAKE ALL THE CHECKS AND TOTAL THEM UP. SHE THEN SAYS…)
CARLA: Ok, so all of this into your checking then?
ME: No, as i said, I need the top four checks into my checking and the other I would like to cash it. I said that at the start but you cut me off and started talking to your friend over there.
(CARLA THEN GOT ANNOYED AND ASKED ME TO FILL OUT SOME DEPOSIT SLIPS)
The rest of the transaction was awkward… something between having your ex-​wife being the ring bearer at your next wedding and walking in on your parents having sex.
The only light at the end of this dark tunnel was «DINO» the teller I finished with. Yes, CARLA decided to step out in the middle of my transaction for reasons never explained to me. Maybe she was going somewhere to expectorate more of her attitude. DINO was very empathetic and apologetic to the long wait and confusion. I almost closed my account today and moved to Bank of America.
In closing, if you want to be disrespected please visit this branch. My career models me to be very patient on a daily basis, but my experience here was simply disappointing.
DO NOT COME TO THIS BRANCH. DO NOT COME TO THIS BRANCH. DO NOT COME TO THIS BRANCH!!!

Terrible Customer Service!
I LOVE Wells Fargo, but one bad experience in this branch was enough for me not to come back to this location.
Had some cash to deposit, since i didnt feel safe counting cash in the parking lot or even at the table, i just went right up to the teller without a deposit slip. Now i counted the cash right in front of her, then she counted it and counted it wrong. Now she put the money in, i look at the receipt and it was missing $ 1,000. Now i told her it was, and she said that i miss counted. Anyways, i told her to count her bank and check and balance. I ended up right. Now she said it was my fault for not filling a deposit slip. COME ON! i told her how much i thought it was and she only bothered counting it once and insisted that i was wrong. Anyways, she goes and balances her bank, after 5 minutes, she gives me a new receipt with the correct amount. Its ok, tellers make mistakes, but then i talk to the manager and told her what had happend and even she says that its all because of the deposit slip… Yes I was wrong with not filling out a deposit slip but… I told her how much it is, and for large amount of money, would it hurt to recount it again? Youre a teller, its your job to count money, stop being lazy and do it! and yes… When i work, i have an attitude of «Customer is always right» so they get 1 star for not having that work attitude… fail!

This Wells Fargo stands out to me because the staff there are cool as hell with great personalities! They do everything they can to help you. When I had an identity theft claim, they helped me a lot.
POSITIVES:
— I don’t think this bank has been robbed, so that’s a damn good thing… especially since cops circle around the area.
— TONS of PARKING.
–clean place.
–NO NEED FOR ENVELOPES if you use the ATM’s now! yeah!
–some of the workers are hot! hahahahhahaa!
–very very DIVERSE group of workers.
NEGATIVES:
— no restrooms.
FINAL THOUGHTS:
hahaha what’s this I hear about «CLUB WELLS FARGO» after hours? hahahahhaa, ok, I will shut up now! hahaha! But for reals, if it wasn’t for this particular bank’s staff, I would have switched to BofA or Wamu or US Bank by now.