T-Mobile

Great phone buying experience. I appreciate the patience and professionalism Gabriela displayed. While the other sales associates appear just as great, I recommend seeing Gabby. Don’t waste your time going anywhere else.

I was told this is a corporate store according to a T-​Mobile rep I spoke with at customer service. If I can give a negative star I would. When I first came here the lady wasn’t friendly at all she acted like «what do you want?». I went there to return my old iPhone 6+ in exchange with my new iPhone 6+s that I got in the mail and exchange my screen protector. When I sat down the lady had to even ask her co worker if what I came in for was possible. I gave her my number and my name and as soon as she saw my husbands name (who lives in another state at the moment) her and her coworker told me they wouldn’t be able to do anything until I was an authorized user. So I left and immediately called my husband and told him the situation. 20 mins later he told he added me and went back to the store. I was then helped by a guy and told him I wanted to return my old phone and exchange the screen protector. (when I first got my phone in Arizona, they told us as soon as we get our new phones we just have to go to back to a T-​Mobile store to get another screen protector placed on the phone and we didn’t have to pay since it was just exchanging.) He then returned the phone gave me my receipt and moved onto the he screen protector he asked me if I wanted the same one or anti glare I asked if it was extra and he said no, thinking «extra» paying for the difference since I got a regular protector from my last phone. I got the anti glare and then all of sudden he gave a total and was caught off guard shocked because I didn’t think I had to pay. Long story short we even had to get the manager involved because my husband was trying to explain how he didn’t have to pay because he went to 2 corporate stores who told him the same things. He didn’t pay for his new screen protector. I was so upset at their customer service and one girl who had to come up to the guy helming asking if everything was okay because she thought I was trying to pull a fast one. I honestly wouldn’t go back here because of their lack of customer service and friendliness. Very disappointed with them. Good luck all who go here. Hope you have better service.

Ordered a phone through them since I didn’t want to order it online and mess it up. The chick that I ordered the phone from messed up my order and ordered me the wrong phone. When I went into the store pissed, the associate was giving me attitude. They sent me on my way to fix the problem myself instead of trying to fix a problem they created. Have been with T-​Mobile for 8 years and this store always manages to mess something up. Working in retail myself I know when you mess something up you fix the situation worse thing you can do is send the customer to fix something you messed up. From now on I will be going to another store even if I have to go further. Bad customer service start to end.

I have to say this place took care of me and my family!
We have been spending to much money on our old plan with Verizon and once my dad changed he convinced us to go with T-​Mobile.
We went in around 5:30 to get more information on the subject on switching the fees and all that stuff. Our amazing assistant Jennifer took her time and explained everything to us. We loved the place itself they were very patient and tolerated our little brother and his cries.
Jennifer explained the prices and how we get more for our buck and how to make it affordable. Jennifer had so much patients with us we didn’t finish till 8:30 almost 9!!!
Not once did she changed her tone and character and was just amazing.
We all loved our service and our new plan now I don’t have to worry about going over my data and it feels amazing!!!
Thank you Jennifer I’ll be back for that iPhone 7 and headsets! :)

a crappy t-​mobile everyone who works here is always on their own personal phone and they’re usually right in front of those huge glass windows doing so. I cracked my phone today (totally all my fault) yet the associate would rather be on his phone than provide the customer service he is getting paid to provide he told me that there were no options for me just really not acting concerned at I had to take my money and business elsewhere *I didn’t get Ruben at all he’s the reason I came to this one in particular, everyone else here sucks at life *

I love carson tmobile I went in today to get my screen protector put on after leaving the tmobile at the lakewood mall where the sales associates were very rude. I came across Gabby at the carson location and she was extremely nice and took her time putting my screen protector on. oh yea and the lakewood location put the screen protector on twice and fucked them both up and had an attitude when I pointed both mistakes out. first mistake was applying it and it had air bubbles that never went away even after a few days and then impatiently putting the second one on which ended up being crooked because they were trying to rush me out. Once again if you want great service head to carson not lakewood tmobile.

Terrible service I got! Walked in today the first associate was really nice answered my question with a smile and everything but then… When I got up to the cashier person to pay my bill she was really rude! Couldn’t get her name because her hair was covering her name tag. She had this attitude look on her face like she didn’t wanna be there and was answering my questions as if she wanted me out as fast as possible. There was no line behind me just one couple that are immediately helped so it’s not like she was busy! She looked really bothered that I asked for a receipt.

HORRIBLE customer service ever at the T-​Mobile in Carson, Ca on Avalon. No public relation at this particular T-​Mobile starting from the Manager allll the way down to the employee’s, need to realize that customer service is ALWAYS & WELL BE FIRST. Need to consider retraining for public assistance & exemplary customer service, walk into the store & my frustration began the employee’s are so RUDE & DISRESPECTFUL.

This review is specifically for this T-​Mobile store location and for their manager, Jenine. We came in on a Saturday afternoon when it was fairly busy and she helped us with the switch from another carrier. We had numerous lines and the process took quite some time, but the entire time, she was patient and made sure to explain everything in great detail. She really took her time with taking care of us, with sincere helpfulness and concern. Definitely recommend this location and most especially, Jenine!

This review is for the associate Ruben G. He was so sweet and patient. We went in on a Saturday afternoon and the place was PACKED! We almost didn’t stay. We actually only waited for about 5 minutes and we were helped. It took us FOREVER to finally decide to switch from Sprint. I have to say that Ruben’s help, patience and positive attitude played a big role in that decision. At the end of our transaction, even my 1.5 year old baby wanted to shake his hand! Ask for RUBEN when you are at this location.

Iv been with tmobole for 5 years i wanted to do a review on Ruben G. Was very helpful and very patient I appreciate his service so much. He made me change my mind about staying with tmobile. He tried helping me get information I had previously lost and was concerned about. I really appreciate the quality service I recieved. I had previously gone to the store in Compton and they were distracted but he was very attentive. I will definitely come back… Rubens got me to come back! Ask for Ruben if you want the best service possible. Thank you thank you!

Clean store (noticed several associates straightening up & cleaning), plenty of attendants, no line, no wait. Associate that we w dealt with was knowledgeable & efficient. Less than 30 minutes for questions & processing for a new phone!
Location: Between Target & Ikea at Carson Mall
Parking: Private lot

Light skinned Skinny guy with Ray bans on is very helpful. I came in because we switched from AT&T to tmobile from a rep that is a relative. He got all of our sims mixed up. I came here for new sim to be w my right number and he was able to help me. Look for this guy if you need help

Worst customer service ever! The workers here suck! Instead of wanting me to stay with t-​Mobile they’re making me think of leaving this phone company.

If there was an option to not give stars at all, I would! This T-​Mobile store’s customer service is horrible! They have employees whom are very inadequate and give attitude! They are super lazy and you can tell that they just want to get complaining customers out the door. They may be fine giving service when wanting to sell products and all but that’s as far as their customer service will go. Do not expect to be able to come here with T-​Mobile issues though! They do not have answers nor will they make an effort to find out. They will just tell you to call the T-​Mobile Network. Unacceptable!
The only time this T-​Mobile store actually helped me was one time when Wendell was an employee. He was awesome! Very helpful, confident, and intelligible. I heard through one of the current employees today that Wendell has left and transferred to a Long Beach T-​Mobile location by choice. I’m sure it’s because Wendell is trying to further his opportunities and climb up the career ladder but knew that it wouldn’t be possible with a HORRIBLE T-​Mobile store which is this location!
Corporate needs to do something about this and at the least, re-​train these UNHELPFUL, LAZY employees. I’m actually going to make that call to corporate and inform them of this so that nobody has to go through what my family and I did in the future.

Been with T-​mobile for nearly 10 years and have gone to different stores and have not been happy with the service until now. I was given attention as needed and what I asked for. I’ve gone to other t-​mobile stores and it’s always a hit and miss with who you get. Often I have gone and found out if I’m not buying anything they aren’t helpful. I believe in giving my business to those who deserve it. Yolanda at this location took care of me a few days before, although I did not buy anything, but I came back a few days later and got what I needed from her. She was very knowledgeable and helpful. I look forward to coming back if I have to, I hardly ever do but it’s good to know where I can go if needed.

Could have been more helpful. Was not able to answer my questions over the phone regarding why SIM fees were different than some other stores.

I called in to help my co-​worker get a new sim card because she upgraded her phone and needed the new microsim. They were helpful and when I actually came in, they were quick to help me in any way. I don’t have T-​Mobile myself as a carrier, but I would go here if I did.

BEST T-​MOBILE STORE I’VE EVER STEPPED FOOT INTO. The staff here are extremely knowledgeable and customer service oriented it’s almost scary. It’s as if the store is owned by each member of the staff and they treat it as such, super clean, organized, open store. I never once felt like there was an underlying agenda with these highly motivated individuals. I’ve made a three hour drive on two occasions just to come to this location. I’d do it again if necessary.

Great customer service!
I was faithful to AT&T for so many years but was finally persuaded to move on.
My Blackberry kicked the bucket after 2 years of dropping it on a daily basis. My boyfriend had recently purchased the G1 ans was more than happy with t-mobile’s service.
He mentioned making a trip to the store to browse for phones. Honestly, I’m very apprehensive about these stores. Working in a salary and comission based job, I know an employee’s priority is to make a sale, and a high one at that. But the boyfriend promised everything would be fine.
As soon as we entered we were greeted by staff. We weren’t confronted by an overbearing employee. we were free to roam around and browse.
My initial plan was to get the MyTouch. Android based phone all the way. I wanted a keyboard though, so I wasn’t sure. A sales guy comes up and asks if we need assistance. Told him I was considering the MyTouch but wasn’t happy with the no-​keyboard thing. He then mentions the Motorola Cliq (which I am using to write this review). Had no idea what he was talking about so he shows me the phone and goes away so that I can inspect the phone for some time.
The good thing about dating a geek with a superior knowledge in computers, video games and the like: he’s gonna research and research a product until he’s 100% sure it’s good.
«This is your kind of phone, and better quality than the MyTouch.»
After pretending to listen to his babble about all the capacities of this phone (insert elevator music here), I gave in.
Thirty minutes later, we confronted a sales gal. Not only was she very helpful, but she also got us a student discount!
I wanted to keep the same phone number, so she gave me a business card with her info. She would call AT&T to canccel my account with them.
She didn’t try to sell anything extra. Told me to call or email for questions.
Once I got home, I gave the phone a test when I e-​mailed the lady with the account info. This was about 8−9pm. She responded within an hour and canceled the AT&T account.
That’s serious customer skills. AT&T reps never used this type of professionalism. I’m glad I switched. And for unlimited call, txt and web at a discounted price, they converted me.
This location gets a 5-​star in my book. Highly recomend Yolanda!