Randolph Lum, DDS

I was TERRIFIED!
I’ve procrastinated getting my wisdom teeth pulled. I won’t bore you with the details of why but it was definitely time to extract them.
I’m one of those weird people that’s also terrified of being put to sleep. Which is why I went to Dr. Lum. My sister got her wisdom tooth pulled here, fully awake without a hitch. She also told me that a mutual friend of ours got his wisdom teeth pulled by Dr. Lum as well. This helped me feel a little more confident.
The staff here is also very nice and emotionally supportive. Wendy, Cindy, and Marilyn all offered some sort of words of encouragement leading up to the procedure as well as drops of knowledge and advice on recovery.
The procedure itself was educational. The most painful part was the pinching injection to numb my gums and that pinching sensation is a only a tiny bit of pain. Keep in mind, my wisdom teeth were below the gum line so he had to cut into my gums to get the tooth out. I felt zero pain! Dr. Lum pulled my top-​right wisdom tooth out like nbd. I was shocked at how easy that was! Then he chuckled a bit to inform me that the left side will be more difficult.
Oh boy was it!
No pain was involved but I could sense a lot of pressure from all the push and pulling and wiggling. Dr. Lum was constantly checking in on my comfort level while also explaining where we were in the process. Like I said, educational. When it finally came out, I gave him a high five! Apparently in all his years as a dentist, my tooth was the hardest top wisdom tooth he’s ever had to pull. First of all, I’m glad he didn’t ever show the level of difficulty during the procedure because I easily freak out. Second, I wouldn’t have known how hard he worked had I been asleep during the procedure so it’s kinda cool to share this victory with him :)
I feel honored to be the most challenging wisdom tooth extraction :)
I’m very pleased with the level of professionalism and qualifications of this dental office. It may not be the most glamorous dental office I’ve been to but as far as comfort level, emotional support, and getting the job done with success, this place gets 5-​stars from me!!! :)
You know that good feeling you get when you spend a long time all nervous and scared about something then realizing that it wasn’t that scary at all? That feeling right now :)

Dr. Lum is straight forward and gives it to you straight. Everytime I’ve had an appt, I’m seen right on time. Oh, and his Dental Assistant at the front desk is sooooo knowledgeable and helpful. Dr. Lum’s office isn’t the most beautiful. You don’t get to watch flat screen TVs while getting work done but he does do a great and efficient job. He has never tried to upsell me on anything as other dental offices have. Prices are reasonable and he actually takes my insurance!
Most definitely coming back here.

Best dentist ever, always making sure I’m comfortuble ! Have been going for years, really great staff as well:)

Wow. If I could give this place 0 stars, I would. First of all, I had a 1pm appointment, and was not seen until after 2 pm… when I asked why it was taking so long, they told me it was due to emergency patients. Then, when I was finally seen for my chipped molar, the office technician was sent in to talk to me about my options. She clearly laid out what I could have done to fix my chipped tooth, then about pricing, and went right into all the ways I could finance my $ 850 crown. I asked why wasn’t my insurance covering any of this, and she said it wouldn’t cover anything since it wasn’t a new cavity. Um, I know my insurance is better than leaving me with a chipped tooth to fend on my own. So, I asked if I could call my insurance to make sure. Turns out, I only had to pay $ 40 for my copay for the crown!!! When I went to talk to the technician, she kept saying «tell your insurance it’s not for a new cavity» to which my insurance said it doesn’t matter. When I asked the office technician if she wanted to speak to my insurance, who I had right on the phone, she said they’ll have to call after 3pm, since she was at lunch. The other technician then told me to remove my purse from the dental chair since she was shutting down. Where was I supposed to go while they were all at lunch? Not my fault they were an hour late to my appointment! Nevermind, I stormed out and will NEVER return!!!
RIP OFF and WILL GOUGE YOU FOR ALL YOUR WORTH!!!