Pooch Hotel

Boarded 2 of my dogs here for 2 days. As far as check-​in customer service was lacking & terrible, It took way longer than it should have and I had to literally point out where the vaccinations were on the paperwork. My next issue is that it took them 24 hours before they even temp tested my dogs. So they were locked in their run the whole time! This is not what I paid for! I had to call numerous times the 2^nd day to even get webcam access. To be honest I didn’t see my dogs out much at all. I guess this isn’t something new since they are now under new ownership. Something I did not realize until much later. I guess one of my dogs didnt play well with others, but my other one did so really there was no reason to keep him locked up. To be honest I didnt even see either one get potty breaks once they decided to put them away. I paid over $ 200 dollars for them to just lock my dogs away, something that I’m not ok with.

I poorly rated this establishment with somewhat of a heavy heart because of SOME of the decent employees that work there seem to really care for dogs. Having given them the benefit of the doubt the first time, I can’t do it a second time.
First time I dropped off my Boston Terrier during the weekend, I came back to find him with an injured and bloody/​dried up dewclaw that was becoming infected and had to be eventually removed (not cheap!). What bothered me the most was that I was handed back my dog with no explanation or mention of the incident until I questioned it. I was told that sometimes dogs play around and it’s very easy for my dog to have gotten it caught on something. I wasn’t happy with how it played out but I wrote it off to poor communication from the staff towards me.
The second time, I found myself in need of early day care for a week during a family emergency. I was dropping off my dog every day around 5:30 am which was very convenient for my schedule and needs. After the second day, I was told that rates would be soon changing and that early drop offs before 6 am would require an additional $ 20 fee going forward. During the 4^th day, I noticed that my dog had serious scratches on both sides of his neck. When I approached them about this, I was told that one of the trainers’ dogs had played «a bit rough» with my dog but it wasn’t a big deal (the irony of their temperament test and having a «trainers dog» attack your dog). Again, lack of communication until they are questioned which really makes you lose confidence in the level of care they provide for your pets. When I got home and started cleaning and healing my dog, I noticed that the scratches were worse and deeper than what I initially had thought. Having no choice but to take my dog one final time, I politely asked that they keep a closer look at dogs during play time and told them that I was not happy with the way my dog had been attacked. I requested that my dog be kept away from the trainers dog and called a couple of times during the day to check up on him. Had it not been a trainers’ dog, they probably would have stashed the aggressor away! Upon picking up my Boston on the last day, he started hacking away, didn’t want to interact much and had no energy. He caught kennel cough during his last stay as a final farewell gift from Pooch Hotel. Another visit to the vet who also mentioned the now scabs on his neck were more of an attack rather than rough play.
In an nut shell, prices and policies are changing for the worse. The place seems fairly clean but most of the staff is clearly not skilled to provide adequate care for your pet. They can hand you back your mangled pet and won’t say a word or offer any explanation unless you question them. Again, some of their employees do seem to care for pets but it’s not worth the risk. As convenient as they can pretend to be, I won’t be taking my pet back again any time soon!

New owners equal lousy business decisions. Higher rates and no staff… literally. I have several days left in my package but nowadays dogs are stashed away more than they play. Petco no longer owns business and new owners seem not to care that they are driving the business standard down. Dogs used to play all day and now they are bought out sparsely throughout the day. Very disappointed.

There are many things I love about this dog hotel.
1. Great staff that loves dogs! I felt very happy knowing my Posh was being taken care of by Jeremy and the staff there. They love dogs!
2. Tonight after a delayed flight, I didn’t get to the hotel until midnight. Most pet hotels are completely closed at that time and I’d have to wait until the morning to pick up my heart, but because they always have someone on duty watching over our precious pups, I was able to pick her up right away.
3. They fed her the correct portions and she had no bowel issues when she came home. (This sounds like a no-​brainer but you’d be surprised.)
Overall, very happy with the experience. Highly recommend.

Just stopped to see facility told us they had no one to help us. This is after we called early in the day and asked what time we could come by. Not a very good first impression at all!

Love this place. I take my Pit Bull here very often. The entire staff is very friendly and attentive. I would not take my dog anywhere else.

I think my dog had a great time here. The price is right at $ 50 for an overnight stay and the staff seems good and friendly. I like that they are available 24 hours a day. I picked up and dropped off after hours and was greeted with really nice lobby staff members. I had a good experience and will likely be back. 4 stars and not 5 because although the staff was great I’m not sure they really knew a lot about animals or the business. I got the feeling they may have just been employees working for a wage and not knowledgable in veterinary matters.

Dropping off:
So I walked in to drop off my dog for boarding from Monday morning to Wednesday night. They told us about the temperament tests and her kennel and I thought that we were leaving our dog in the right place. It all sounded good. I was waiting for _​_​_​_​_​to show proof of all the vaccinations and everything else, so I was just sitting on the couch next to _​_​_​_​_​, waiting. Then one of the employees said,“Do you want to say bye-​bye?” And I said“Not yet,” because I want to spend as much time as possible with my dog. Then _​_​_​said,“We are going to go inside, they are going to show her kennel, so I think we better go now, if we don’t get to San Diego by 1, we will waste a day.” and I said okay. The staff took us to the door and opened it and said,“You can’t go inside,” but I was too confused with the moment to tell him to not take her yet in time. Plus, some other reviews said about checking out the kennel and taking the dog to it.
Picking up:
I was so excited to see my dog again and ran to the door. The woman opened the door. she was very kind, gave us back our materials, brought our dog back, and laughed when my dog was so happy to see us. As we walked out, we found pee. Not just one spot, but TWO! It was dried up so we could obviously tell that no one cared about it. Plus, it was by the entrance/​exit, so someone must have seen it.
After:
We could tell that either my dog really liked being there or did not get enough sleep because she was uncomfortable sleeping in the kennel by her sleeping with no distractions at all. Most of the time, she would wake up if she heard a familiar word or a noise.
I looked in her bag of materials we brought to Pooch Hotel, and I saw that they threw away our scooper! It wasn’t just a cheap, easily-​breakable scooper, it was made of hard plastic and was obviously not meant to be thrown away. That scooper was bigger than 1 cup and we would always give my dog based on that measurement and now we will have to change how much food she eats.
Overall:
I liked the facility, but there were a few things that threw me off.

I was recommended by a co-​worker who takes her pooch here. I have a pitbull/​boxer rescue mix. He’s very playful and energetic. I love that Pooch hotel does not discriminate due to his breed. They provide a temperament test, to see how well the dog interacts with a variety of personalities. Pax passed his test and was allowed to play with the larger breeds. I occasionally check on him through the day by phone call and through their web cam. The day care can be a bit pricey but i do enjoy that Pax is allowed in the play area. If you do bring your pup for day care bring his/​her own bed since the day care rooms do not provide one. I will continue bringing my Pax so he can interact with other dogs.

Completely disappointed! Furious! And DISGUSTED!
By the Manager named Lisa!!! She Mishandled my dog. DRAGGED HIM WITH HIS LEASH TO THE DOOR WHILE MY POOR DOG WAS NERVOUS AND ANXIOUS! I cannot believe how she handled him cruelly. She is the worst person and I do not know why she was in a place where she clearly doesn’t belong!
Does Pooch Hotel doesn’t have standards on how they hire their employees?
Pooch hotel was recommended to us by our close friend to take our shihtzu, Zero for pet boarding and after a thorough researching and reading most of the Unilocal review here, we have decided to try there services. First, I called to schedule Zero for grooming, spoke to the manager Lisa, was sched Sat Oct 10, came in and had been informed that there is no groomer on that day and instead she originally sched Zero Sunday without letting us know. I let it slide and tried to understand, so instead of leaving I had Zero do the temperament test on that day. Eddy, very helpful guy, helped us a lot, he pet Zero and took good care of him while we were given the tour. He was behave and calm with him, so I thought everything will worked out fine. After couple of hours, we picked him up and; I met Helmut — awesome guy– who did his temperament test and everything turn out ok. Zero was anxious and fearful during the test. And he says that’s normal since he is not use to being socialize as I had explained to him. Recommendations where given and I considered to daycare as I want him to get used to be at Pooch Hotel so by the time we board him he will enjoy the experience. Helmut told us that he is manageable but just not socialize and I get that, I understand that; that’s why I want to enroll him on classes just to get him started. Also; as suggested by Helmut and Eddy, that it will help to bring Zero to the hotel couple times a week and I agreed.
Next day, Sunday, Oct 11, day of Zero’s sched grooming. We came in early was informed that the groomer was overbooked and that they won’t be able to accommodate Zero. Again, they didn’t informed me, so I just took a deep breath and tried again to understand them. Since i really wanted to work this out. The groomer was apologetic and she said to me that Lisa (same manager earlier) overbooked her without checking her scheduled. I told her that’s alright, but can you schedule me for a sure day that she’s not overbooked. She ended up putting Zero for next week, Sunday Oct 18. So again we stayed for the whole day and Zero did well.
We came in Oct 17 to again bring zero and this time it was with Mochi our other day since we are attending birthday parties the whole day. Lisa the manager check us in, face so emotionless and didn’t not even greet us with good morning. She checked us in, and did Mochi’s paperwork as she needs to have a temperament test that day. I was holding Zero, and gave him to her, telling her if she can hold zero to start with some calm interaction before him getting him down. She ignored me and let him down, and forcefully Dragged him towards the door inside. I was so shocked, even my bf couldn’t believe what just happen. My dog was looking at us horrified, scared and tried to approach us and this insensitive, cruel, lady manager just Drag him to the door without us saying goodbye to him. I was furious that when she got our second dog I told him, I will walk with Mochi to the door. She allowed me but I was so furious. So mad. My bf even told me that this would be last time we are bringing our dogs there. So the afternoon came and I picked him up, Helmut and Eddy was there and told me about Zero. He was at the corner, the whole day, no one can go near him, he growled at the Lisa, snapped at her and she prohibit him from going back to Pooch!
That’s fine because to be honest I refused to bring my dogs to a daycare that mistreated them. I refused to have my dogs suffer in the hands a cruel human who is not at all compassionate to her work.

Been here many times but they blew it this weekend. Didn’t feed our dog the amount instructed so she ate a 3^rd of the food she should have all weekend! Barely an apology. Re-​thinking future visits.

Great spot when you leave out of town for ling time. they take care of your pet. makes you feel good to know my rotti will be taken care of while i am gone

What kind of RETARDED FUCKS WORK HERE?! I’m so pissed! I called a WEEK IN ADVANCE with my reservation and submitted vaccines and asked if I can drop my dog off at 4:30AM SATURDAY because I work at 5:30AM and they said «SURE NO PROBLEM!!» Of course I get there n the door is locked n nobody will answer so now my dog has to go to work with me n sit in a fucking car all day with the windows down in a parking lot… good fucking job PETCo n pooch hotel you dumbass invalids! I will NEVER TAKE MY DOG HERE AGAIN!

Love this place for many reasons!
My dog, King, loves to come here. I can’t turn into the parking lot without him going crazy in the backseat! I started bringing King here when he was 5 months old. He had an accident and tore his ACL, and he required a lot of attention. At the time, I needed to work and my family had other plans, so our neighbors referred us to the Pooch Hotel and I’ve been so happy with their service ever since.
King was monitored his whole time there. I would call and they would give me updates on his recovery. He was always taken care of. When King was able to play and mingle with the other dogs he was sooo tired by the time I picked him up. I’ve been taking King to the Pooch Hotel ever since, he is now a year and a half.
Most importantly, I really appreciate the staff at the Pooch Hotel. Not only do they keep an eye on the dogs, but they truly care for the dogs. For example, when King had the injury, Samantha (the manager) referred me to some great doctors for his surgery. Thank God he didn’t need it, but she really helped me save some money and referred me to the best doctor.
If you are looking for a great place for your dog, I would highly recommend the Pooch Southbay. They are affordable, they have a great staff, and your dog will come home happy and tired! I’ve referred a lot of my friends to this place and haven’t received any negative feedback.
Thank you so much for taking care of my baby, King!

I LOVE Pooch Hotel and so does my dog!!!
After research comparing places for Joey to spend the night and have daycare, I found Pooch Hotel was by far the best facility around. Even though they may seem on the higher price range, Pooch Hotel is worth every penny.
The facility is well-​managed and has staff that cares about the dogs and what’s best for them. Both the trainers and staff work well with Joey and the other dogs. I never worry that a dog will be hurt by another dog while under their care since the staff are so well trained and the dogs are never left alone while in the play yard.
The staff take wonderful care of Joey whenever he is in their care. I drop him off every morning and we are greeted by the friendly staff. Joey is very comfortable with all the staff and trainers and I never have to worry about him under their care.
When I took the tour of the facility I noticed how clean and well maintained both the inside and outside were.
The area where they keep the food for the dogs is well organized. There is a bin with the dog’s name, their feeding instructions with their food and kept according to their kennel number.
Their boarding facilities are wonderful with three room options with two of the options having dog sized people style beds.
The spa servcies are wonderful and there are a variety of ways to spoil your dog. They even have a doggie treadmill. You can have your dog’s toenails painted!!!
Another great service Pooch Hotel provides are workshops and training. I have participated in two workshops and I can’t wait to do another. It’s a great way to get 1:1 handling with your dog in a teaching environment. So many people do not understand that it is up to the human owner to take responsibility for their dog and take the time to learn dog behaviors so they have a well-​behaved dog. Pooch Hotel training helps the owner be the best they can for their dog.
I strongly recommend Pooch Hotel.

I was telling my friend where my dog was while I was in Vegas. I told her about Pooch Hotel and I realized how dead simple my reasons are.
It’s a little pricier ($ 50 a night for boarding), but let me explain why it’s worth it…
1. Nice, clean facility. The facility is manned ²⁴⁄₇ (some places leave pets alone at night… yikes!). The staff there seem to love dogs and are always friendly to me. They are more than happy to show you around the facility.
2. This is an actual company… it’s not just someone’s home. I guess some people prefer the latter, but I feel much better knowing that the place is legitimate (it’s owned by Petco) with procedures in place.
3. Drop-​off and pick up any time, ²⁴⁄₇. This is super convenient. Many places don’t allow you to pick up your dog after a certain time. Shoot, some places don’t even let you pick up your dog on certain days! Flexibility is key, because you don’t always leave or come home from a trip at the most ideal times. I don’t want to rush just to make pickup time.
4. My dog gets to play in daycare during the day. Many places just leave your dog in a kennel or crate all day and night. My dog gets to play in daycare with other dogs during the day and socialize.
5. Webcams… Many places have this. But I periodically look at the webcams in the daycare area, and I always see the staff interacting with the dogs, constantly cleaning up after them, and what was really cute was, I got to see the dogs all lay down for nap time! It was quite a sight!
6. Fair pricing… This is huge with me. I drop off my dog on Monday morning, and I picked her up on Wednesday night (10pm). A lot of places would consider that 3 nights or 3 days. Pooch Hotel considers that 2 nights, plus 1 daycare. You’re not charged for another night unless your dog stays past midnight.
7. Great options for rooms. The standard room ($ 50) is bare minimum, but still so much better than a cage or a crate. The standard room is more like a cubicle, but for my little dog, it’s totally fine. Once in a while I will splurge and get a bigger room. The bigger rooms have furniture, TV, and a webcam so you can always keep an eye on your dog. But my dog doesn’t really care about that stuff, and it’s really to make myself feel less guilty about being there.
8. This Carson location is so conveniently located right off the Wilmington exit on the 405.
My dog has also been at the Hollywood location for daycare, and stayed for several nights at the San Diego location. They are all great.
Thanks Pooch Hotel for letting me go have fun in Vegas without having to worry about my dog!

I took my dog Frankie in to get groomed today. My dad did a prior consultation with Jasmine to explain what we wanted and I even sent pictures of how my maltipoo looked before and how we wanted him to look and she said she understood.
When my dad came to pick him up this afternoon he looked TERRIBLE. He was no longer fluffy and his hair was so short that you can’t even tell he’s the same dog. We asked that he would still be fluffy and get a trim and a rounder snout, NOT SHAVE HIS WHOLE BODY.
I am so angry and disappointed. If it were me that picked him up I wouldn’t have paid for the service at all. We won’t be going back here. We assumed they knew what they were doing, obviously not.

This is an update to my previous review…
It’s been a while since I’ve been sending my fur babies here for daycare. I was using them usually for when it rains so my kids are not cooped up inside the house. It worked out well even though every time I brought them it didn’t rain AT ALL those particular days! Go figure with this cray-​cray weather we have been having!
Anywho I was about to go on vacay overseas so I was a bit nervous leaving my babies for about 2 weeks! So I scheduled the fur babies stay to make sure they had space for the kids! The day came when I had to drop them off. I started crying like a big baby it was terrible! But the staff reassured me and said they would be fine since they are used to going for daycare. I even got a FREE stuffed kong for them with my check in so that was good since my fur babies love a good stuffed kong!
The best thing about leaving them is that POOCH HOTEL has a camera installed in the play area so I got to see them during the day while I was away. The only issue I had was I was 15 hours ahead in Asia so I had to either stay up late or get up early just to see them, but it was NOT a big deal.
A few days I kept missing them and dropped an email to see if they were ok and one of the staff members emailed me back and reassured me as well as gave me there schedule of when they would be out playing. This REALLY HELPED A LOT! Each time I saw the fur babies they were playing and their tails were up waging which is a VERY GOOD SIGN that they are ok! Even though I kept missing my babies in the beginning, I did see the staff cleaning the play areas EVERY NIGHT! They have someone there all day and night and keep the facility REALLY clean!
When I went to pick them up they were SUPER HAPPY to see me, as was I to see them! The staff had written down how much they ate each day so I would know. Overall it was a WONDERFUL experience and after being home a few days they are much calmer than before, which is GREAT since they were a bit HYPER! They got to socialize with the other dogs and NOW I can bring them to the dog park to play without worrying they will freak out! And being that they are small dogs they are NOT as YAPPY as before! THANK GOD!
The ONLY thing I would do different is get the suite with the camera in it so I can see then anytime I want without having to wait until they go into the play area.
I will DEFINITELY use them again when I go on vacay for a sleep over and for daycare!
THANKS SO MUCH for taking GOOD care of my babies! YOU ROCK!

I am really lucky that my boyfriend and I have staggered schedules so that our dog baby is never left alone for too many hours, but when he decided to go out of town at the same time my work schedule got crazy I was stressing out about what to do with Woody so he wasn’t sitting at home, bored, barking up a storm and annoying the neighbors. I’d seen the Pooch Hotel on my way to work and was glad to see the Unilocal reviews were overall pretty good. I know some dog daycare locations require you to bring your doggy in for a few hours to do a temperament assessment, but I didn’t see anything about it on their website, so I gave them a call.
The guy that answered the phone was helpful and friendly and explained that they use the first day of daycare as the assessment and if they see any issues they just tuck your doggy away into a suite to rest until you return. I liked knowing that I won’t get a call at work to come pick up my crazy dog in the middle of the day if he misbehaved, so I went on my vet’s website to print out his vaccination records, filled out the new client forms and was ready to take Woody in for a day of play!
We arrived around 8 am and the parking lot was pretty empty. We walked in and the girl at the desk took my forms, then came around to do a quick little comb on his fur to check for fleas, inspected his paws, ears and teeth and then he was whisked away to go meet new friends and play for the day. Before I had even gotten to my car I heard my phone beep that the email with the link to the webcam was available, which was awesome. I opened the webcam as soon as I got to my desk at work and was delighted that I could spy on my baby playing all day long. I glanced at it a few times throughout the day and I could tell that by the time I picked him up he was going to be TIRED because he was moving around non-​stop.
When I finally returned almost 10 hours later, Woody was quickly brought out for me to take home and the girl at the desk filled me in on how he did all day (who he played with, how his interactions were, etc.) but let me know that overall he did awesome. She was also nice enough to explain that in the future if I want to bring him in that you don’t need a reservation for day care, a «half day» is up to 5 hours and a «full day» goes from drop off through pickup anytime before midnight (this makes me really happy, I can now make plans from time to time to do something immediately after work and not stress about rushing home to check on the dog).
I know the service is a little pricey, but as a time to time thing for me, it is well worth it. Woody fell asleep the second we got in the car and I think he was still tired this morning because I tried to take him to the dog park for a bit before work and he had no interest in running around with his usual dog park friends. In my experience, a tired dog is a happy dog so I think for the sake of Woody’s happiness, he’ll be coming back for another day of playtime soon!

I am very impressed with this facility. I dropped off my dog for daycare at 9am and didn’t pick her up until 730pm. She was excited when she got picked up and then KOed as soon as she got home! I also checked up on her different times throughout the day through their webcam. It’s an awesome service. Their staff was helpful and provided great customer service! My dog sure enjoyed herself! I will be taking my dog back for daycare!
My dog got bit. The staff took my dog to a vet after the incident. Didn’t tell me the truth. The story kept on changing. Not pleased. The staff should be watching the dogs since they are IN the dog sections with them. Don’t even know what kind of dog bit my dog. I used to rave about this place, but now I won’t even recommend it to my other friends because of what happened to my dog. I won’t be coming back ever.