Jenny L Batongmalaque MD

Worst experience. This doctor was assigned to me through my insurance. I called to schedule an appointment and the receptionist had to verify my insurance over the phone. The receptionist said she would call me back in 10 minutes. I waited for about half an hour and called her back. She would have NEVER called back if i didnt call her back even though they said they would call back in 10 minutes. She said that she needed my social security number. Why not just call me and ask for it?! i dont understand. Then, when it was time for my first appointment, which took two weeks, i went there and their office was closed! i called them and they said that my appointment was cancelled due to some pipes bursting and they had to close down the office for construction. They didnt even have the courtesy to call their patients to let them know to reschedule. So annoying and very unprofessional. i had to take more time off of work to make another appointment. When it finally came down to my appointment, the nurse there was so rude. Thank god they decided not to run any tests on me because their office or temp. office was disgusting and unsanitary. After this awful experience with this doctor/​clinic, i called my insurance and changed my doctor and medical group. Never coming back to this clinic again. Stay away!!!

Never got in to see Dr. Mid ER visit, I found out my insurance had changed my PCP. I am a cardiac patient and was told leaving the ER I needed to see a doctor within 2 days. I left a message for the new PC, Dr Batongmalaque, indicating I was also a cardiac patient recently in the ER and needed assistance. Never received a return call. Called again 2 days later and never got a call. This is just sad. The staff never responded to these 2 requests. I have already called my insurance to change my PCP and my current Dr is no longer part of my network. Review is on staff and office management not doctor and I was never able to get an appointment.

Wish I could rate zero stars. Awful clinic, awful Dr. Not once did she exam me, just gave me list of 7 medications to take based on symptoms I told her I was experiencing. Do not come here.

I’ve been a patient since 2006. Apparently they don’t like to renew prescriptions for Eczema. They have my medical history and see I have Eczema and it flares up. They will make you make an appointment so you can pay the $ 30 copay. I’ve notice plenty of times before, they make you go in for useless things to get test results back and of course it’s a $ 30 copay, when results can be given over the phone. This doctors office does not care about the patients care, all they care about is money. Switching to a new doctor down the street.

By far the worst experience in health care ever. I moved to CA from another state and this was a horrible first experience and pretty much ruined my feelings of the CA health care system until I found a clinic and doctor that were actually current and clean. The «staff» (not sure any were actually medically qualified) was completely unprofessional, I waited over an 90 min for the Dr. to show up at the clinic, the clinic was filthy, they did tests on me that I told them I didn’t need (probably to charge insurance), brought a student into my exam without my permission, didn’t listen to anything I said, tried to take blood for some unknown reason, tried to do even more tests that were not age appropriate, then when referred me to an equally horrible place for x-​rays to which I have never EVER heard the results of. No calls back, poor communication, filthy, absolutely do not go to this clinic or Jenny Batongmalaque. I gave her one of my prescriptions and she said she never heard of it and refused to listen or look into it so I could get it again. Her lack of current medical knowledge became obvious very quickly. She also made me come back into the office for results of all the extra tests costing me an additional visit fee and probably more insurance charges. Oh and also, most posted numbers for this clinic are incorrect.

Dr Batongmalaque is the worst doctor I have ever seen. I waited in the exam roon for over 20 minutes. The doctor never examined my problem. She just started to prescribe something that had nothing to do with my problem. When I complained she said if I didn’t like it I could leave. After telling me I have to wait 2 weeks for a blood test and she would not refer me to a specialist I left. Some of the this written by A.M. we exactly what happened to me. She should not be allowed to practice.

After a few visits to this office I concluded I needed to spread the word on how this practice is unprofessional and provides poor patient care.
Calls/​scheduling an appointment: Many times I am put on hold, my most recent call I was questioning why they referred me to an office that doesn’t take my insurance. I was put on hold for 10 minutes because they would find out, finally someone answered and asked how they can help me. I repeated my question multiple times (she somehow could not process understanding my question) and finally she said they always refer people out there and they would call and research and give me a call back. It has been over a month and still no call.
Wait Time: Appointment was at 3 o clock. Was not seen until 4:30.
Appointment experience: Finally when I was seen, I was explaining to the physicans assistant that I have had a ligament subluxation for the past 10 years that I have not treated but it has gotten extremely worse after a recent snowboarding accident. He said he would not refer me out and I was upset .They were just going to let me live with my knee popping out and not treat it? Finally after asking why they wouldn’t refer me out and getting upset at their response (as their explanation was that my insurance may not approve it) they did and fyi my insurance DID approve it –_​_​_​-​.
Most recently I had a visit to schedule my immunizations for school and to have the doctor fill out a sheet. I called and said I realized i dont think I need an appointment because I just want to drop it off and have her sign it (all my immunizations are done, I just need her to fill it out and have a doctor’s signature). The front desk insisted I still talk to the doctor and keep my appt. After waiting an hour for my appointment and finally seeing her she fill outs the paper in front of me and says «you could’ve done this by yourself. nevermind I’ll just do it.» Okay… finally after going through it she says she can’t sign it off because i need to renew one of my immunizations. I get out of the exam room and they give me a referral (to an office that DOESN’T take my insurance, the one i mentioned earlier) and say i owe a $ 30 copay! FOR WHAT?! for her not doing anything or signing off anything. and basically i could’ve quote «done it by myself.» And she says after i get my immunizations at the other office i can come back and she can sign it off (and probably pay another $ 30 just for her to sign it). I didn’t pay the co pay at that moment but later told my mom about it (who is the primary). She called the office to ask what the copay was for and they said it was for my physical. LIES. My mom told them that no physical was done and they waived the copay.
Overall there is poor communication and lack of patient care towards their patients. After so many failed incidents I finally will look for a new provider under my Healthnet plan and recommend others to stay away from this office. There are other healthcare offices that will provide better, organized services.