Home Pros Renovations

Sadly I need to post a recent review. I saw the Home Pros at the Hermosa Beach festival in Aug 2014. I signed up for an estimate and we chose them out of 3 other contractors. Unfortunately I didn’t read the Unilocal reviews first, which is totally out if character for me. We signed the contract the night of the estimate (early Sep ’14) and gave them a sizable deposit, excited to start the job. One of the selling points was a dedicated crew from start to finish, so that we wouldn’t have any down time. To make a long story short, they didn’t start demo until the week before Thanksgiving. The schedule was dynamic & the promise of a dedicated crew was a LIE. When the guys showed up, the workmanship was top notch. Unfortunately we had MANY days & even weeks when no work was performed at all! We had a dicey situation involving moving a 100 gallon fish tank to replace the tile floor. We were promised a 3-​day window here & the fish tank was ultimately down for 3 weeks! We lost all but 1 fish … The job was finally finished in March and when we noted repair items (non functional outlet & sagging cabinet doors — one actually fell off completely!!) we wanted resolved, Home Pros (Vanessa) was completely un responsive. After months if asking for repairs, we were given a date of 8÷8÷15. They were not only a no-​show, but our calls and texts have been completely ignored! I turned the case over to the Better Business Bureau in August of 2015. Home Pros completely ignored the complaint and has yet to return our phone calls. Looks like the next step will be legal. BEWARE of these people. I do NOT recommend them! Their sub-​contractors do a good job when they show up. That’s WHEN … and sadly, Home Pros does not stand behind their work. I can’t wait to see them & call them out at the next festival!!! Please feel free to contact me for additional information. Thanks for reading …

If we could give 0 starts we would.
My wife and i are very disappointed with this company. We were expecting triplets so we wanted to remodel our bathroom to make it easier to bathe them and we always wanted a nice bathroom. After saving for a year, We went to a convention and met Home Pros. Out of all the companies there we liked them as they sold themselves very well. (i wish i checked their Unilocal page prior). on 2÷2÷15 We had the rep, George, come out to assist us in our vision and give us a quote. I will say that George was a very nice guy, very knowledgeable and had great ideas. We needed them to start ASAP as the babies were going to come at any point and we made it clear that if we cant start right away, we will need to find someone else. We were assured that that wouldn’t be a challenge. We signed the contract and gave a $ 3,000 deposit.
Apparently they use subcontractors so they needed to bring one guy out to spec and quote the job. I kept asking for updates on the start date but received no replies. It turns out the first contractor they were going with backed out so they needed to bring in another to spec and quote the job again, and waste our time. Once the second guy came, we set a date to start. At this point, its about a 3 weeks after we signed the contract and my wife gave birth to our triplets. I kept texting George to see what time they would be starting on the date we agreed on as the clock was now ticking before they get released out of the hospital. No reply. Texted and called and no reply. I called their office number, no return call. This was Mon-​Thursday and thursday was the start date we agreed on. Thursday came and gone with no one showing up and no one informing me or my wife that they were not coming.
Please note, my wife now just gave birth to our triplets and we were spending every extra moment in the NICU visiting them. So taking time off from work and visiting our kids to be here for a start date just to get a no show is not okay. George finally gets back in touch and informs me the 2^nd contractor bailed but that he has another that he can bring in on Sunday to spec and quote the job. At this point my trust is shot and decided to search for other contractors. So that weekend, instead of being with our new babies and preparing for them, we spent the entire weekend interviewing 4 new contractors including the 3^rd one Home Pros brought. Sunday evening all the quotes came in and the new contractor Home Pros brought in can now start in «1.5 — 2 weeks.» Our babies would be home by then and there is NO WAY we were going to have construction, loud noises, dirt and dust everywhere with preemie babies trying to sleep. Another quote we got came in cheaper and they could start THE NEXT MORNING! So we canceled with George and Home Pros. Guess what, no response.
I asked for my deposit back and George finally got back to me and told me that the owner said that they do not have any money right now to return my $ 3,000 deposit but they could give me $ 500 now and pay me back weekly. All at the same time this other company is busting butt to finish before the babies get here and i now owe them money that i gave to HP.
Today is now two weeks since I canceled and they still have yet to pay me back. I called Vanessa, the owner, multiple times and she never called me back (shocker). George rarely calls me back but Id prefer to talk to the owner as she is the one the makes the final call. I mentioned that maybe she should send me $ 3k from her personal account and pay herself $ 500 a week and I even offered to send them a bill through paypal so they can use a credit card and, you guessed it, no reply.
This is the most unprofessional company i have seen in a very long time. At this point i am turning everything over to my Lawyer and have him deal with it so i can focus on my babies.
Needless to say we are very disappointed with Home Pros and DO NOT recommend them to anyone.
We called the gentleman linked to their contractor’s license and waiting to hear back from him. Next step is BBB and complaints to the Contractors License Board in Sacramento.

If I could leave zero stars I would. They are the WORST. They are a front. There is one lady that runs the show with numerous UNLICENSED contractors. She sends a salesman out that quotes the project, gets a check and then slips into oblivion. From there you deal with an assortment of workers that really have no idea who HomePros is.
Anywho, I hired them to do a kitchen remodel while I was traveling for 2 weeks. I planned my travel around the demo and remodel craziness. Well, the day I came back they decided to break ground. The whole remodel was suppose to be a month. It took 2.5 months…
So, if you like DYI projects I would try it first because you are going to have a similar outcome: crap work, major headaches, over budget and well over the time allotment.
Good luck!

Never use this company. They took a deposit that was never supposed to be cashed, never did any work. When we had to cancel, it took weeks to get handled. At one point, it appeared they were going to keep my deposit. I got smart, however. I did a little digging and found the contractor license they work under. I called HIM and explained what was going on. He IMMEDIATELY handled the situation, said he does not do business that way, and handled it directly for me. I went and picked up my check that afternoon after weeks of getting the run around from Howard and Vanessa.
The underlying contractor was truly a gentleman. I would work with him ANY day. He was completely unaware that the business side was running this way. Home Pros organization is AWFUL, poorly run, and is duplicitous in it’s representation of who the parties are in the business. Vanessa is the OWNER of the corporation, NOT the receptionist or office assistant. Keep that in mind when speaking to her. When called out directly as such, she started ducking my calls, yet had enough time to go and erase every post I put up on their Facebook business page. Curious.
We initially met them at the 4^th of July street faire in Hermosa Beach. AVOID them unless you like being lied to. Do your research. Look at the California Secretary of State for confirmation on the corporation, which was expired at the time I was investigating them.

I had been at the convention center during the summer and saw the Home Pros display and got a flyer and signed up to have them come by with an estimate. They called me and Howie came and gave us an estimate for what it would cost to do our kitchen. He was very nice and professional. He also called me after the kitchen was finished to see how I liked it. He also said they could do it in 2 weeks! I was floored, but guess what?! The day they tore out our old kitchen cabinets and appliances to the day the new appliances were installed and the kitchen was finished was exactly 2 weeks to the day! I was thrilled.:-)
I was in contact throughout the whole project with Vanessa and she was just delightful and always kept me up on all the things that were to be done in the 2 weeks during construction. She would keep in touch with my me by phone or text, (she ALWAYS got back to me in a timely manner). Vanessa was very nice and had a couple of great ideas for some things that I was struggling with. She made suggestions that I wouldn’t of thought of. And those changes were beautiful. Thanks Vanessa! Also, she would even respond to me on the weekends or where ever she was. I really appreciated that.
Greg came out to do the drawings of my cabinets and he was so wonderful and made some great suggestions on my kitchen plan. I had a wonderful drawn out plan that I did and then Greg came up with an even better idea and I am SOOOOOO glad I listened to him. My kitchen looks so much bigger now.
Then Darnell came to install the cabinets! Oh my gosh! He was amazing! He worked so hard and put all of the cabinets in and was so personable and worked straight through the day. He was so professional and ALWAYS so considerate when cleaning up after he was done. Make sure you ask to have Darnell, seriously, he is the best!
After Darnell was done then Victor installed the countertops. They were also very considerate of how they cleaned up after they installed the countertops. They look amazing.
When Antonio and Elvin came to do the staining of the cabinets, they would keep on making samples for me to see what color I wanted the cabinets. They were so patient with me while I decided. Antonio is a master at staining. The cabinets are absolutely beautiful! They were both so wonderful and worked hard into the night until they were finished. Great guys!
All of the Home Pro workers were all so wonderful and very polite. The ONLY reason I am not giving a 5 stars and it would of been 5 stars, but I wasn’t as happy with the can lighting and electrical. I think the electrical should of been someone that knew more than he did. If that had been done correctly it would of been a 5 star with pluses.
But all in all, you can judge for yourself when you see the pictures. The kitchen turned out amazing and we can’t be happier. Thank you Home Pro’s!!!

Ok, so the promised follow up for this company is overdue.
#1, We got our $ 1000 deposit back.(Thats the good part)
But we had to basically threaten to take them to small claims as well as report them to the better business bureau fro more than one infraction.
Even then, we had to call them repeatedly as one employee shifted us tot he next and continued to pass the buck. Only problem was that one of them, Vanessa who posses as a simple receptionist type and someone who processes check once they are OK’d. Now she wont overtly tell you what or who she is, but makes it real clear on the phone that you are not talking to anyone in charge here.
Only problem here is that she is the OWNER… Yet another lier to go along with sweet olé Howard who they send in to promise you several things (too many to waste my time here) and then conveniently forget each one of them.
We found out some more less than above the table business practices that I will also not go into here, but if there was ever a company you may want to do a little more homework on and investigate deeper, The Home Pros would be one for sure.
This concludes my review, unless they want to refute any of this. Then it’s really on!

My wife and I recently had a total remodel of our kitchen and laundry service area involving four different contractors: windows, flooring, back entry door, and everything else.
The «everything else» was accomplished by HomePros at an extremely reasonable price and included new cabinets, pantry, built-​in banquette, counter tops, and back splash, plus refacing and painting of walls and ceiling plus the installation of independently purchased appliances (washer, dryer, oven, built-​in microwave, dishwasher and refrigerator) and ceiling fan-​lights and garbage disposal and stainless steel sink.

The craftsmanship of the HomePros work is just short of impeccable and the members of the remodel crew — including Greg, Melvin, Eddie, Hector, and Antonio — are personable, competent, and clever problem solvers. Eddie, who did the electrical re-​wiring, plumbing re-​configuration, back splash tiling, and wall and ceiling work, is to be especially commended. My wife and I were amazed at his abilities; he can do pretty much anything asked of him. Indeed, the 4-​star rating I’m giving is skewed upwards pretty much based on the quality of his performance as otherwise I’d award no more than three, or perhaps two, because of the annoyance factor involved in getting this project completed by this company.
Vanessa, the scheduler and office manager, was the day-​to-​day contact at HomePros. She keeps her cool — maybe to a fault — in the face of what must be the high stress of conflicting and insistent demands. At times, however, I wanted her to be more concerned with customer service to us as we’d kept our part of the bargain with prompt payments; I naively expected reciprocity.
My specific recommendations to others when considering HomePros are two:
1. Require that the contract include a specified project finish date.
2. When agreeing to the payment schedule, specify that a significant portion of the total fee, say 5−10%, be due and payable only AFTER the job is 100% completed to everyone’s satisfaction AND the construction debris has been cleaned up AND cast-​off company equipment removed.
Would I generally recommend HomePros to you for your job? I guess that depends on how much scheduling inefficiency and procrastination you’re willing to tolerate to get the kitchen or bathroom you’ve set your heart on. In hindsight, we should have explored other contractor options before making a decision. Our next major project, remodel of the master bath, will NOT go to HomePros despite the excellent quality of their kitchen work; the aggravation factor was too high over the six months it took for them to get the job done. We ultimately had to force completion of the project utilizing as a pressure point an issue on which the company apparently felt vulnerable.
Finally, when signing a deal with ANY contractor, do due diligence on his CA license number by going to the Contractors State License Board website. If the name and address of the business holding the number in question doesn’t match that of the business seeking your commitment to perform a job, call the former to clarify the relationship between the two. License numbers can be the vehicle for business identity theft and fraudulently printed on business cards, websites, and contracts.
Eddie, you’re the Magic Man! I wish you worked for a company I’d hire again.
P. S. 10÷26÷13 My wife and I visited the Home Show at the Pasadena Convention Center tonight and noticed that HomePros had a booth. When we got home, I went to the HomePros website and further noticed that they apparently do not have a state contractors license number posted on it.
If you’re planning on doing business with HomePros, CHECK the contractors license number they give you on the Contractors State License Board website —
— and CALL the business listed as holding that number to ensure legitimacy. Always do due diligence!