Extended Stay America – Los Angeles – Carson

I booked four rooms here for my fathers funeral services with were close bye the hotel. When I checked in, the receptionist told me, they had to split one of the double rooms into two separate singles, this was a pain because we all had kids.
When my family and I finally got to our floor off the elevator, the hallway smell so bad and was stuffy, as we walk down to our room we heard two dogs in people’s rooms and I notice this floor was pet friendly.
Our room was disgusting, there was some else hair on the sheets, a dirty towel in the rest room and worst of all feces residue in the toilet. We were running late to my fathers viewing and didn’t have time to complain to the front desk which gave me an attitude upon checking when I expressed my concerns and splitting our rooms.
This is the worst hotel I have ever stayed at it was so dirty. I made sure my daughter didn’t touch anything in the room. I kelp telling my wife it’s only for one night.

I called corporate and made my complaint. The manager returned from vacation and called about our experience. She was very apologetic and will not be charging us for three days. She was very nice and very understanding about the whole situation. At least the manager apologized because i never once heard the asst mgr say sorry for the inconvenience. I also heard lots of guests complaining about the asst manager. Its obvious that she is not doing her job. The entire Room should be clean and comfortable for guests to stay in and not half ass cleaned like my room. Im glad manager called because it shows she cares about her guests. Thank you!

Service is great! Especially the night staff! However it was a roach in my bathroom :/

No electricity for most of the room. One light worked. TV and other lights did not. Took a shower in the dark. Front desk said they wouldn’t compensate me for that because I booked with Priceline. Stay away from this place!!!

My friend lives in Carson so I wanted a room close to her so we could enjoy our beloved Dodgers Opening Day Festivities. I «Named my own Price» on Priceline and got this room for $ 40 a night. On my working stiff budget, it was a deal for me! The lady was very nice upon check in, and even called the room to ensure everything was to my satisfaction. She was very detailed with me on what to expect: wifi, breakfast, maid service, where to park, etc. My two night stay didn’t include a housekeeper, but I was ok with that; I was able to swap out dirty towels for fresh ones. The room was clean, comfortable, and a bargain. The 4 star rating is because of the misleading website stating that the property had a pool, and the fact I had to go to the lobby for coffee. I like to make my own. The breakfast isn’t anything to write home about, but at least something is provided.

Do yourself a favor and pay a little more to have a better nights sleep someplace else.
The beds are standard firm spring mattresses that creak at every move. The rooms are super basic. I had to ask the front desk for a hair dryer and extra toilet paper since less than a ½ roll was left in my bathroom with no spare.
Don’t be fooled my the hotels pictures. The kitchens come completely empty until you request items. No coffee maker, no toaster, not even the glass turntable from the microwave. My room wasn’t as clean as I would have liked upon check in. The floor was sticky and there was random hair left in the bathroom sink.
The walls are pretty thin and you can hear neighbors talking and showering.
The thing that bothered me the most was that the front desk called my room at 10:40pm to see how my room was. Thanks for interrupting my sleep! I also needed an itemized receipt for my stay which isn’t very clear. I’m here on business and need a real receipt with itemized detail.
Don’t rely on the breakfast either it’s only coffee, instant oatmeal, granola bars, apples, and small muffins.
I wish the neighboring hotel wasn’t sold out or I’d be there instead.
No extended stay for me!

I was going to go into detail on why NOT to stay here but after reading all the other reviews of the hotel I decided everyone has done the dirty work for me. I will add:
If you have a coupon or discount for your room it will NOT be applied until you check out. You are charged the full amount up front and refunded the discount upon checkout. If you checkout before the front desk opens (does not open until 7am or later) then you don’t get the discount or you have to call the hotel and ask for the refund to be put back on your card. What a stupid, stupid policy.
Don’t bother booking a «specific» room online, they won’t give it to you when you show up anyways. I booked a king bed suite (for an extra charge mind you) and when I showed up they said they didn’t have any left and I would have to settle for a room with 2 double beds. I’m 6’3″ and traveling with my girlfriend and they expect me and her to fit into a double bed or sleep in separate beds? I think not. The manager yelled from around the counter that I was getting a deal because I was getting 2 beds. How was this a deal? I paid more for the king than two doubles so I was getting ripped out.
They do not know how to run a hotel and the customer service is non-​existent. I would rather save $ 20 and stay at a Motel 6 then give this hotel my money.

Won’t ever stay here again. Very dirty! Sink had mold around the top, toilet looked like it had been used, towels had stains on them and room smelt. Oh and the outlet in the restroom was half covered by a mirror, whoever put it didn’t think Lol.

I spent 4 months here on a job. Unless you request them to change your sheets and pillow cases, they wont. Front desk is friendly… And usually cute, not that that matters. Staff are nice. Rooms for what it worth are decent. Just make sure you get your stuff changed if you plan on being here more that 2 weeks.

Not sure why this place has received such awful reviews? I am glad I didn’t check out Unilocal!before booking this place (not sure why I didn’t)?
Value–
$ 92 a night — versus $ 125+ elsewhere in the area. So saving $ 40 (incl. tax) is a pretty substantial savings.
Cleanliness–
This place was recently renovated — everything was.
Kitchenette–
This adds value — esp. for those staying more than 1 night. Serious savings to be had by staying in and having dinner in your room vs going out every night. But that’s just me.
Staff–
I had absolutely zero issues with the staff — from booking the room to check-​in and finally check-​out. No issues on my bill either. Someone posted that the staff was awful because they couldn’t get room service? Uhh… this is an Extended Stay — not a Hyatt or Marriott. This place is geared towards the business traveler or longer stay. If you want room service — pay the $ 40/​night extra and stay somewhere else. That said, I was able to get an extra pillow (not that I needed it since there were 4 on the bed already) and extra coffee when I requested it.
Parking Security–
Someone posted that their car was broken into and phone stolen. Ummm… I assume you left the phone in a visible place (not smart). When I crashed here this weekend — there was a security guy in the parking lot just walking around. So not sure if that is new or what but I felt better about parking. Also, I left my glove box «open» so would-​be thiefs could see that I was not hiding anything.
Free Wi-​Fi–
Free Grab-​n-​Go breakfast
Decent cable channels — plenty of various movies, shows, and news/​sports to watch.
Overall–
I would give this place a 3.5−4 stars. Again not because it is a Hyatt-​like place. But because for my dollar — this is a good bet.

ok I’m being really nice when i give this place 2 stars. my partner would have given it 1 or none. We lived here for a really long time and we literally had to call them 100 times for one bloody housekeeping service, we really wanted new sheets and a new set of towels, they would just take ages to help us with any lil thing, the rooms a fairly big and you can cook as much as you want, i only wish they had a nicer staff, cos they were really rude to my cute bf lol.

I’m staying here as I write this review. Absolutely horrible hotel. I haven’t even stayed one night but it seems like an extended stay because the check in took so long.
Couldn’t find the reservation despite the fact I had all of the paperwork
Wrote the internet password down so sloppy I couldn’t read it. Then nobody answered at the front desk despite numerous attempts to reach them.
Both the woman and the man at the front desk were not only void of personality they were rude.
Ironically, I come to this area on a regular basis with a large team and this is the kind of place that would be perfect to stay at. NOPE!

Someone broke into my car during day light and took my phone. The manager did nothing about it. And on top of that the rooms smell like cig smoke and the covers are paper thin.
WONT BE STAYING HERE EVER AGAIN!!!

Historians say German U-​Boats (submarines) in World War II smelled like a combination of body odor and cigarette smoke. You see, cigarettes were more available than showers, so smoking was the way to pass the time when being pelted with depth charges by a destroyer. (Lung cancer not a huge concern for U-​Boat crews.) If you’d like to experience this firsthand, all you have to do is stay at the Extended Stay America in Carson.
With this hotel’s location, one would expect to hear traffic noise… and you do. You might expect to hear a few more sirens than you do back in your suburban digs… and you do. It’s the smell that catches you off guard.
Apparently «Extended Stay» really means extended stay for some of the residents and several of the rooms used by our party of 30 smelled as if they had been inhabited by hardworking and hard-​smoking residents for quite a while. (Note to the Fabreeze folks: This is where you want to film your next commercial.)
The front staff staff was helpful and friendly. The grab and go breakfast was fruit, coffee and a muffin. The location was ideal if you are going to a sporting event at the very nearby Home Depot Stadium, home of the Galaxy soccer team.
The price of the room, north of $ 100, was surprising. I’ve stayed at much better for $ 99 using Priceline, but perhaps that’s because I usually stay in Costa Mesa and don’t pay the premium one has to pay to be in a location like Carson.
There are definitely worse places to stay. This place is definitely tolerable for a night or two. Just don’t stay so long that you can’t smell the smell anymore, Because, if you can’t smell the smell anymore, then you just may be part of it.

DO NOT STAY HERE! You’re better off paying a little bit more to stay at the Hampton. Got to our room and it smelled like cigarettes and supposedly it was a nonsmoking room. Requested another room which was a little better in smell but people staying across from us in their nonsmoking room were smoking it up all day and night. The sink and bathtub drained soo slowly. The lock on our room door was broken that we had to put a chair behind it. The phone broke and the air conditioner went down and it was 90 degrees outside. Told the front desk about it and they were able to fix the air conditioner but they didn’t do anything about the phone. The breakfast is okay. This place overall is the worst place I have ever stayed!

Basically, THE worst place I have ever stayed at. Even Motel 6 probably has better service & facility than Extended Stay, Carson.
Nothing is good about staying here.
1. The service is crappy
2. The rooms smell smoky.
3. The king bed makes noise & is extremely uncomfortable.
4. The bathroom shower makes loud noise every damn time you take shower.
5. The kitchen is not well equipped at all. They don’t even provide freaken dish washing soap.
6. The grab & go breakfast is B.S. They don’t have enough items & when you ask the lobby manager for refills; all you will get is they are about to close breakfast. Really, talking of customer service.
I have lots more to say but do not wish to waste my time on this stupid place. I will highly recommend to pay a little more and stay away from extended stay, Carson.

I used to be «A-​OK» with this place before the renovations/“upgrades” because I was fine with paying the old rate for the service and amenities they had, which wasn’t much anyways.
However, since they decided to remodel, the nightly rate has shot up a good $ 15−20+ which is 1) absolutely unnecessary 2) totally not worth it. I understand the up in price if they installed a pool and a gym and started a hot breakfast bar; however adding a wood-​framed mirror in the bathroom, a flat screen TV, and free wifi does not magically transform the establishment into a Holiday Inn.
The TV is missing about 3 – 5 channels out of their already pathetic list of channels… one being Cartoon Network, my favorite channel to watch when I want to relax and forget I’m in a hotel. My room also had no toilet paper. None. This realization came about after I peed too. Not a good sign, when a hotel fails to stock essentials like toilet paper.
Oh, also, the girl that checked me in told me there was a grab-​and-​go breakfast consisting of instant oatmeal, fruit, muffins, cereal bars, coffee, and tea. So the first morning, after being rudely awoken at 7am by disturbingly loud grinding noises next door (from shower pipes) that went on for 10 minutes straight, I went down to check out their new, free «breakfast». I was greeted in the check-​in lobby by a basket with one very lonely blueberry muffin, apples and oranges in a second basket, and a third basket half-​filled with cereal bars. There were bowls for oatmeal but no instant oatmeal packets to be seen. The second morning, I got up at around 9:50am (breakfast ends at 10am) and there was nothing left except a few oranges!
BREAKFAST VERDICT: if you tell your guests there is breakfast, then keep the area well-​stocked so everyone gets breakfast. Or you might as well make a sign in the lobby that says «FREE BREAKFAST FOR THE FIRST 20 PEOPLE THAT MAKE IT DOWN HERE IN THE MORNING, EVERYONE ELSE CAN HAVE TEA, MAYBE COFFEE IF IT’S A GOOD DAY.»
I know this is getting long, but I would like to also add the experience my friend had at this hotel as well.
He paid in cash so he had to put down a cash deposit for his room. Whoever was at the front desk that evening gave him a discount so the room was cheaper, but in the morning when he came to get his deposit back, the manager said it was too much of a discount and took it out of his deposit. So he didn’t get his full deposit back on the reason that some other person on staff decided to be nice and give him a discount on his room. Absolutely –bleeping– ridiculous. Ms. Manager, if you don’t like the decision your employee made, then deal with it, instead of taking it out on your «valued» guest.
summary:
1. price inflation for no reason
2. missing TV channels
3. no toilet paper in my room
4. extremely loud pipe noises that goes on for 10 minutes straight at 7am
5. breakfast area is not constantly stocked and will run out of items
6. rude management (but I’ve always had pleasant encounters with other front desk staff here)
7. they changed their logo, and their sign is really small so if you did not know where it is, you can totally miss it

I would not stay here if you have a problem with cigarette smoke every room smells like cigarette smoke. Currently I am in a room that was freshly remodeled (paint, carpet, etc.) and everything I own in this room stinks of cigarette smoke. I been in 4 different room over the past couple months they all have the same problem. Management does not care!

10 REASONS NOT TO STAY HERE.
1. DAY ONE: Check in.
My friends and I booked 2 rooms for a 3-​night-​weekend. We had reserved their SIGNATURE Queen Studio (which is an upgraded room with modern amenities). Upon checking in, we realized that they have given us their trashy STANDARD rooms. When we confronted the receptionist, she was adamant in insisting that the mix-​up was done by
where we booked our hotel. We argued that it does not make sense that they only got the part «Queen Studio» when expedia sent them our itinerary. They also insisted that we call Expedia to alleviate the matter so we did. Expedia tried to find out why they gave us their STANDARD rooms and NEVER offered any discounts or refund. The manager, MAGGIE, said «well, if you’re not happy. you’re welcome to leave and check-​out with no refund» We were beyond MAD.
2. Our AC was not working and they could not fix it. (Room 202)
3. The mattress was (not even exagerating) SOOOOO HARD. You could hear the plastic filling inside.
4. They do not provide room-​cleaning service unless you stay there for more than 7 days. So, don’t expect your room to be cleaned or towels replaced.
5. Bathtub had four strands of curly black hair. (eww)
6. Two days before checkout, we found that there was a charge on my friend’s account for $ 92.64 for we don’t know what reason. I called front desk and the Maggie, the incompetent Manager, insisted that she doesn’t see any charge on his account. My friend came downstairs angered by her attitude and showed her his credit card and insisted that she find out where this $ 92.64 came from. Well, when she typed the numbers, she did find a charge on his card for ANOTHER room by a DIFFERENT person named Deborah Jones. She refunded the money but was still giving major attitudes.
7. On check out day, we asked for a receipt and the front desk said, they dont do that because we had already paid for our trip.
8. That «sold-​out» weekend had so much creepy people staying there.
9. No hair-​dryer or any essentials.
10. The most incompetent, argumentative, no public-​relations skills, staff I know.

Methinks not is right on the money!
WOW. Definitely a waste of money staying here. Ironically we had booked online because of the kitchen amenities in-​suite (which we ended up not even using), and the affordable rates for an extended stay. At the time we stayed, average rates were $ 120+/night everywhere, and this was one of the «best values» going at $ 100/​night. If I could do it over again though, I’d have paid the extra $ 20+ and booked elsewhere.
NO essentials provided in suite such as:
— blow dryer (good thing I packed my own)
— dish soap and sponge for the kitchen
— shampoo or conditioner in shower
— trash can (except for in bathroom)
— extra blankets or pillows
— a comfortable bed
Concierge was useless; I called to request additional pillows and blankets because the bed was hard as a rock, and I was desperate for anything to try to alleviate it. They said they had NO spare blankets or pillows. WTF, are you kidding me? What kind of hotel does not have a linen closet FULL of spare blankets or pillows? She then proceeds to ask if I would like her to put in a «word» for the morning maid to bring by fresh blankets. Uhh, NO cuz we’re checking out in the morning, idiot. Take your «word» and shove it.
Tenants were seedy-​looking. When we first checked in, we were greeted with the sounds of an argument between a couple and what looked to be a supervisor of some sort. From what bits and pieces I heard, I believe they had made a mess in the room and refused to pay for it.
It was conveniently located off the freeway, with a Chevron gas station, Starbucks, and M&M’s Soul Food joint in the same plaza. I guess that was the only good thing I could say about it. Otherwise, it’s not the best part of town and I wish we had Google-​Mapped the location before we booked.