CVS/pharmacy

1 star because its 24 hrs. This pharmacy sucks!!! There is ALWAYS a long line. They are very rude and work very slow. They don’t care and they never follow up when they say they will. Everytime I go this place only has 1 register open!!! And the other 3 never «work» Ummmm HELLO DONT YOU SEE 12 PEOPLE WAITING IN LINE??? Im switching to another location after this.

Would have given ZERO STAR if I could. Worst pharmacist ever!!! CVS just lost a long time customer.

Let me start off by saying I’m not a petty person, but CVS’ photo department is horrible… Everywhere.
I placed an online order for a photo book as a gift from my children to my wife. The order said it would be ready in 1 hour… So after 2 ½ hours I call to check the status. The lady informs me that there are 5 orders ahead of mine and to come in 30 minutes… Not a problem. So 30 minutes later (3 hours in total) I pack up my daughter to make a trip across town. I’m 2 minutes away when I get a call from CVS.
They wanted to let me know that their machine isn’t working and/​or they do not have all the materials. They tell me to call the store up the street because that’s where their manager is sending people. Of course the other location doesn’t have the materials to fulfill my order.
So I call more stores.
Guess what? None of the stores in the area has working equipment or materials to fulfill a photo book. None. Not 1 store.

Worst Pharmacy Ever!!!

I’ve waited in line for more than 30 minutes. When it’s my turn, they told me that my meds are not yet ready and I have to wait for at least an hour more!!!

The pharmacist didn’t offer to order my antibiotic. They were out of stock. I got the feeling she didn’t feel like filling it.

Workers here literally don’t give a shit about customers. White older women with curly hair saw that I was having trouble and I even ask for help and she told me she couldn’t help me. Now I remember why I don’t come to this cvs. Horrible customer service don’t come here unless it’s your last resort. I wish I could give no stars that’s how bad the customer service is. Also don’t come here for photos their machines do not work and don’t even bother asking them either cause they can care less like that older woman and most workers.

I would give this CVS a 0 star for customer service. Their phone system is always busy, and if and when you get through, it hangs up on the first ring tone. It’s frustrating when you have an emergency and need a refill of your medication. In one minute, my phone showed 20 redials and still unable to get through. It’s no different from the other branches. This company just suck big time.
Update: after being able to get through, some woman with a Vietnamese accent told me to wait because there were two other calls in the queu. Took 35 minutes of waiting til she came back, only to tell me that their computers are broken and then just hung up. F… n A. What kind of customer service is that? didn’t even apologize for the 35 minute wait.

THIS CVS NEEDS TO BE CLOSED DOWN!!! AVOID AT ALL COST!!! The only reason I gave it 1 star is because Unilocal requires you to.
1. I have NEVER met ONE nice employee at this location… NOT. ONE!!! Cashier or Pharmacy agent… NO ONE!!!
2. It takes a MINIMUM of 25 – 30 minutes to check out whether you are 2^nd or 13^th in line… NO EXAGGERATION!!!
3. CVS is a multibillion dollar company but REFUSES to update their computers (this is COMPANY WIDE).
4. AGAIN, the employees are NOT courteous! You will wait in line with no one at the register, no explanation, no apology, no «someone will be right with you», NOTHING. And if you try to be a decent human being & politely ask if someone is coming to help you, you get MAJOR attitude & guess what else?! NO HELP!!!
5. The WOMEN at this location prioritize gossiping over helping the customer. I’ve stood in numerous lines with the women behind the counter talking about coworkers, baby daddies, ugly men, the whole shebang. ANNOYING!!! Then when the line gets longer, they attempt to start helping people. Smh!!!
6. The floor & shelves are ALWAYS dirty & dust is EVERYWHERE!!!
The point of MY review is that THIS CVS needs to either be SHUT DOWN or COMP-​LETELY revamped… Cleaner, better employees, updated computers & operating systems & better pharmacy care!!!
Somebody call UNDERCOVER BOSS!!!

TERRIBLE PHARMACY.
They didn’t have the medication I needed. They told me to return the next day, I showed up at the store, waited for an hour, and then I was told they still didn’t have it in stock. I waited a week, and at the end of the week, I still didn’t have my medication despite multiple visits/​calls.
To make matters worse, I asked for my prescription back (it was a written one) so that I can instead go to a different pharmacy. Turns out they lost my prescription.
DO NOT go to this store. They already had a bad rep in the news for stereotyping the Carson community. I’m not sure why I even came here in the first place.

Unfortunately, you have to give it at least a star to post a review.
THE WORST pharmacy… EVER!
Took two weeks to fill a prescription, and they kept telling me to come back on this day to check.
Then they tell me to call, so I don’t have to make a wasted trip, and they don’t answer their phone… on hold for 20 minutes, while I drove here.
Then worker tells me to go back and stand in the other line to «drop off» my prescription!!!
Told her no, I dropped it off a week ago, which was a week after they said they would order it.
How the hell do they stay in business… the only pharmacy that will attempt, if you can describe it that way, to fill this prescription.

Never been a fan of this CVS. I avoid it unless I’m looking for something specific or quick. The line is always long. And slow! Customer service isn’t the greatest and shelves aren’t always stocked. Parking doesn’t help either.

The black dude that works at the pharmacy is a total d! ck. I asked for consultation for an alternative to xeroform and he just refused to help. Just said «nope never heard of it. Can’t help u.» There are plenty of ways to tell a customer in a polite way. Screw this guy. What a horrible person

HORRIBLE! I will never give this place my business again!
I have been coming to this CVS Pharmacy since it was Savon. But, within the past several years, I’ve noticed a decline in customer service and lack of organization from the pharmacy staff. At first I dealt with it because I’ve been a customer since practically birth, but recently I’ve had two horrible experiences (and not to mention all the little nuisances that added up) that have sealed this pharmacy’s fate.
They have on several occasions, taken over an hour to refill birth control. Yes, I did try refilling using their automated system… and it’s just as horrible. You never get notified when your prescription is ready. You have to call to follow up on the status of your prescription. If there is a problem refilling your prescription, they do not bother to call you. You only find out if there is an issue when you call to get an update or show up to pick your prescription. AND THESE ARE JUST THE MINOR ISSUES!
Here is the BIGGIE! I called to have my birth control prescription refilled. I was advised that I had no prescription refills available and that they would contact my doctor to obtain a new prescription. First of all, they kept trying to reach my old Doctor. I told them several times that this person is no longer my doctor and gave them my new doctor’s info. After two days of going back and forth, I was told that my doctor was not responding to them. CVS told me to call my doctor directly and see what can be done. I called my doctor, and it turns out that my doctor did talk to someone at CVS, and that they had sent over the prescription. My doctor advised me they would send it again. I called CVS to advise them what my doctor had told me. They denied ever speaking to my doctor and receiving her faxes. Day three! I had to contact a different pharmacy. That pharmacy was able to contact my doctor and have the prescription refilled in a matter of an hour. Unfortunately, they ran out of my birth control, so they sent my prescription back to CVS. The cherry on top? Waiting for another hour at CVS for my pills. SHAME ON THEM! They should be embarrassed of their sloppy work. Another pharmacy was able to do what they couldn’t in an hour.
Last, but not least! I called yesterday morning to have my birth control refilled using their automated system. I requested a pick up time of 6PM. It was past 6 and I did not get a text that it was ready for pick up, so I called the pharmacy. Of course! There’s a problem. I was not allowed to refill my prescription because it was too early. Maybe a phone call earlier in the day to notify me would’ve been nice, right?! I advised CVS that I was getting married next week and that I will be on my honeymoon. They lady said fine, no problem. Call back between 9AM and 10AM tomorrow and we will do a vacation override. I called this morning… I explained the situation to a different lady and she had the audacity to tell me, that I can’t get it refilled because my honeymoon is within the country and that I can have my prescription transferred to a pharmacy in that state and pick it up there, and then have it transferred back to them. Are you kidding me?! Then she said for me to call my insurance company to obtain a vacation override. Do your job lady!!! I can’t believe the lack of compassion, understanding, and customer service!!! Who wants to find a pharmacy in another state on their honeymoon and transfer their prescription twice?
I do not recommend this pharmacy at all!!!

No one works here. Lines always long, staff always short. This location is too large to not be staffed accordingly. Don’t come here expecting to run in and run out.

Clean and quiet when I went. I like how the make up section had good deals. The cashier was very friendly and also advised me to keep my purse right next to me when using the CC machine as people have had their purse stolen.

My product wasn’t put in bag and no didn’t fall out in the car.
I called to get the item I purchased and have the receipt and the manager on shift tells me she can’t help and they would have to look for the item which makes no sense cause I’m sure it was put back on the shelves. She then told me the next manager comes in at 4 he can look up my purchase and I guess decide to give me the item. Worst cvs I’ve ever been to.

The WORST EXAMPLE OF CUSTOMER SERVICE is here at this location. I simply asked for 2 employees to check if a particular product (bc it was opened and the only one on the shelf) is in stock, and without even asking what it is or attempt to check their inventory, one of them replies with «no maybe tomorrow» –excuse me??!
I only come here when I NEED to and EVERY TIME the service sucks!
Please hire some new (FRIENDLY, HELPFUL) team members.
(I’d give it ZERO stars if I could)

WORST CVS in the area for customer service & one of the worst in terms of product availability.
It seems like the shelves are never restocked or cleaned up. There’s always a line. I work in retail and I understand that not everyone is/​can operate the register… but it’s really frustrating when you know there’s high foot traffic and the only cashier isn’t calling for back up.
Only 24 hour CVS in Carson so you can’t really be too picky with CVS although I prefer the CVS on Main & Sepulveda– neater/​more stocked & nicer workers.

I have come here long before and for the customer service some of them be having with most customers is exceptionally rude!!! I have had to wait in line for almost an hour with them not being organized and sticking to finishing one section to get to the other people. I mean seriously, today was the worse! The time limit to getting your medications was always up to an hour. Today I waited 3 hours since I had another appointment to rush too since I was running late and when I come back to pick them up since I am sick and wait in line another 30 to 45 minutes and to be told my medications are still in process and to wait 5 to 10 minutes. I mean come on! CVS has gotten worse in a matter of days!!!
Now as I was in line I saw the way one of the workers was treating an older customer. I mean if they expect us to have the patience to wait in the long lines until they finished fooling around with papers when they should stick to being in the section until all customers gone to do other work, WE expect patience while we explain what we were told and have been trying to do! Anyways back to how the lady had the decency to treat the man, to raise her damn voice like seriously you lucky I did not say shit to you to roll your damn eyes at him the fuck! AND to top it off talk shit with the customer next to him after he left! NOT EVEN A STAR DOES THIS PHARMACY DESERVE AT ALL!!! I will never return to this pharmacy again and I seriously suggest others dont either unless they want to wait a long time for them to help you out.

I use this CVS location as it is the closest one to me. I only use it to pick up my recurring monthly prescriptions which are on auto-​fill. During normal work hours the pickup lines are always very long and expect to wait about 20 – 25 minutes in line before you are attended to. They will not bother to open up additional counters even when they see that a long line has formed. The pharmacists at the counter are a sad bunch and seem to have a permanent frown tattooed on their faces.
This location does not have a minute clinic so if you have to use that you have to go to the CVS at Anza Ave and PCH. I haven’t bought anything off their shelves so can’t comment on that aspect of the pharmacy. In a nutshell if I was not this lazy I would have already moved to the nearest Walgreens.