Verizon

This time I was greeted and placed in the queue as soon as I got in the door, a vast improvement over my last visit. Got my self-​inflicted issue handled quickly and professionally once my turn came.
I do enjoy the post-​service up-​sell sales patter, since it’s usually the only time an attractive young woman will speak to me. So I make the most of it.
«So what do you use your phone for?»
Um, to make telephone calls?
«Did you know you could use it as a Kindle?
Um, I have a Kindle
„Watch movies?“
My God, what did I buy a 52» flat screen for?
«We have tablet computers»
Um, OK
«This is not going to go anywhere, is it?
Um, no
But points for trying. And thanks for improving the initial customer greeting.

This review is to compliment Lisa, Verizon customer rep at the store on Topsy Lane in Carson City. She was very patient with us while we were trying to figure out the best options for our new phones.
The manager Lowrence was also awesome and showed us some very cool phone cases and screen protectors. Overall very pampered experience.

My wife and I just switched from at&t to verizon… We walked in with our newborn and 2 year old going crazy! These guys made it such a smooth and Speedy transition! Our sales rep was Jason, the only words to describe him is AWESOME and AMAZING! Talk about Knowledgeable, this guy new the ends of outs of not only Iphones (which we settled on), he knew details on every phone is the store. Which made my wife feel comfortable (she is skeptical about gimmicks).
I recommend EVERYONE, to go see him for what ever phone needs you may encounter.
The manager Tony, was probably the nicest manager of a store i’ve yet to deal with. He gave us $$$ for our broken, crappy phone, which really help with our total bill.
I Highly Recommend, not only Verizon as a phone service but Thee Dynamic Duo, Jason and Tony!
Mind you, we are handing out Kudos, after visiting two different At&t store and countless hours on the phone with customer service. Total Wasted time!
And! we have been loyal AT&T customers for 10 years.
See Ya Suckers!

Visiting a cell-​phone store when you are having customer service issues with the call center is never a good way to start a relationship. However, CJ at Verizon made this as painless and pleasant as possible. She understood our frustration, was patient, smiling and kind, and really tried to find a solution to our problem. Kudos to CJ! If I was local, I’d definitely send future business to this location and to her.