ULTA Beauty

Robin is amazing, luckily she was able to squeeze me in her busy schedule she gave me a beautiful hair cut. She does a wonderful A– line cut. I highly recommend her. Book in advance. Very personable always laughing and a beautiful smile.

I used the salon services for an updo and a full make up and it was just a waste of my money $ 101.00. My make up has to be re done because the first time Laney was schedule to do it but because she was too busy they ask the manager for Jennifer to do my makeup,(she did not have any idea what she was doing to my face) but It is the poor management to decide and let her do it even though Jennifer did not look to have experience at all doing makeup, it was so terrible that Cheryl had to try to fix but at the end she remove it and start it again because it was so bad. The updo, after Laney told me it was done I look in the mirror and I told her «are you sure is done» it was a totally chaos. Never will go back to use their salon at Ulta.

I am SO fed up with the customer service here!!! Every single clerk I ask a specific question to acts like they could care less about business. How do these girls work here?
No gift sets for men. No advice for choosing a men’s gift. «I’m Interested in trying this new foundation» response: «try the testers» ugh THEN spending $ 100+ and asking for a measly sample (which I know you have millions of in the cabinets behind you!!) and them saying «we have testers on the shelfs» I remember why I prefer Sephora.

I go to Ulta to see Robin. She does my hair. If you’re bleaching she’s the BEST! Any color I ever got was perfect. I’ve been seeing her for about a year. I started out with black hair. My hair is still healthy and soft even after all the color and processing.

ULTA is not really my favorite beauty store to go, i only go here if i need to buy my favorite nail lacquer Butter London because Sephora store at the Summit doesn’t carry BL and i don’t really like to order online for some nail lacquer because i can’t see the real color.
Staff is always friendly but i’ve been here few times and they never asked me if i need a help even sometimes at the register there’s nobody there to stand by.
The price here is average but they don’t carry as much for some brand

I have been really happy with the salon and brow bar, Jett and Taylor are great. Its the cashier’s. I received an email saying i would receive another email with a coupon for a birthday gift. I never received the second email. I asked the cashier about the gift and she said I would need to call to get it straightened out. I said forget it. I then had a coupon but she wouldn’t accept it because my purchase was 2 cents short of the $ 10 minimum. The cashiers have no ability to make the customer happy or are not willing to try. I will go back for the salon services but not make any other purchases. They don’t value me as a customer.

I decided to go to Ulta to get my hair done at a reasonable price. My last haircut and color was $ 200 and I was not impressed at all. Quinn was my stylist and I thought she did a great job after I had a long day and looked like hell. I would recommend her to anyone. I think I walked out of the salon paying $ 72 for haircut and color for the holiday special. It was ten times better than my last cut.

Love the Products but it doesn’t make up for the lack of customer service. For someone who used to work in customer service is very important to greet your customers at the door. Every time I walked in their associates don’t even acknowledge me. if it weren’t for all the make up and beauty products that I needed that I didn’t want to drive to Reno for I wouldn’t shop there. As for the things they sell love it but they need to improve on customer service.

Went to Robin in the salon to have my hair cut and colored last week and she’s awesome! I had about 10 inches of my hair cut off to donate to locks of love (which ulta does for free), and had some red lowlights put in. Robin was very knowledgable and picked a great color based on my hair color/​skin tone. I loved the way my hair turned out and will definitely be back!

Ever girls dream store, very clean and well set up. But nearly all of those employees need an attitude check. The glares, unattentiveness, and texting is not attractive at all ladies.

Story summary: went to Ulta for color correction and found a stylist I swear by… Jett.
I went to a «prestige» salon in Carson City and was disappointed. The stylist at this salon-​I-​shall-​not-​name did everything I asked her not to, but I couldn’t tell just how bad since she used a bunch of product to «emphasize my curls» (even though the photos I brought were not curly-​type photos). After washing I discovered an horrible cut and even worse color. I was going out of town and I didn’t dare trust this person again. I called around and Ulta had an open spot with Jett. I was hesitant, but if a prestige salon could jack me up, then perhaps I should give Ulta a try. Jett came up with a plan. She was honest and educated. She explained in detail what it would take to fix this and why. I have had great hair for a year now, thanks to Jett. I will be moving to Reno soon but I intend to travel to south Carson City to get my hair done with Jett.

I am still really happy with the salon. Jett usually does my hair but I did have Robin do my hair when Jett was sick. Robin then did my daughter’s hair. Both are really good. I get many compliments on my hair and now half my office goes to Jett. I get $ 20 off for every referral. That is a great deal!

No one ever try’s to help. They are always just chatting it up doing there own make up or what ever.

This review is for the customer service I received today. I usually come in this store to get my eyebrows done, and that experience has always been stellar. Today, however, I just came in to purchase some face wash. When I got up to the counter to pay, the woman (older lady, gray hair and glasses) literally looked me up and down and gave me the nastiest glare ever. I realize I’m 9 months pregnant, but I didn’t think I looked THAT awful. Then she preceded to avoid all eye contact with me for the rest of the transaction. As someone who has worked in customer service myself, I was taught to treat the customer with respect and always greet them with a smile. This lady just made me feel plain horrible.
To Taylor at the Brow Bar, you rock and I will continue to come see you. To this other lady at the checkout counter, learn some manners. Sheesh.

i’m so impressed with the services provided by ulta, and the talented, competent stylists working at the carson city store. yesterday, i received a brow wax by cherie, and a haircut from robin. both ladies were incredibly friendly, approachable, helpful, and knowledgeable about their products, services, and store.
i was pleasantly surprised with cherie’s waxing technique. i used to visit salon new image for waxing, which was always a painful experience. i’m not sure how she accomplished it, but having my eyebrows waxed by cherie didn’t hurt at all. and she was able to achieve a great, symmetrical shape for me, which other stylists have failed to do in the past.
in the salon, robin accepted me as a walk-​in for a haircut. i appreciated that she communicated with me through every process… what kind of shampoo she was using on me and why, why she was cutting my hair in a certain way, etc. knowing these things really helped me to better appreciate the finished product, which is a fabulous cut that frames my face well. and my hair looks SO much healthier!
after my services, i spent some time browsing the store. i was approached a few times by other employees asking if i needed any assistance. i didn’t, but i liked that they were attentive while still giving me space. they didn’t hover, but i knew they were near-​by if i did need help.
the prices on ulta products are pretty standard. you’d see the same prices at sephora or other high end make up retailers because those prices are MSRP. however, i was surprised to learn that their salon services were so reasonable. i know of other salons in carson whose prices are higher for lower quality results.
in all, i think ulta is a great place… a mecca for women like me who appreciate one-​stop shopping for all beauty needs. employees are great, prices are right-​on, and the over all experience was enjoyable.

Im back for more makeup and hair needs. Special deal this week spend $ 19.50 and get $ 88.00 in ULTA Cosmetics. As always I spend way to much money when I visit ULTA. I can find many things that catch my eye, like the new Bare Minerals sets are really cute, got a quick facial deal, 20-​min for $ 14.00, going on till March 15, 2014. I enjoy shopping at ULTA

Wow, I’m really surprised at all of the terrible reviews because I haven’t had anything like the other experiences. I personally think this Ulta is a great addition to Carson City because we’re so lacking in a higher-​end beauty store. I don’t know if Carson City will sustain it, but I’m hoping so.
I’ve come here several times since they’ve opened and I’ve always been greeted kindly and assisted with every need I had. The only exception to this is my latest visit in which they were out of a particular product, but I’m hoping their inventory gets replenished because it’d be such a pain to go to Reno just for one item.
Other than the basic store features, I got my eyebrows waxed by Taylor. I haven’t gotten my eyebrows waxed in a few years because I usually do threading, but since there isn’t someone reputable in Carson City for threading, waxing with Taylor it was. She was GREAT! I was surprised and pleased. Not only was she super sweet the entire time, but the waxing process wasn’t nearly as painful as I seemed to remember. My eyebrows are back to their non-​busy selves and I couldn’t be more relieved. I admit that I’m still a threading addict, but for the time that I’m in Carson City I will be going to Taylor. I highly recommend her, and by the look of her appointment book, she’s got a lot of other clients who do too.
Ulta’s still an incredibly new store and maybe that’s why they’ve had a few problems. So maybe they’re working through some kinks. My experiences have been perfectly fine and I would suggest giving Ulta a fair chance.

Overall, the store was nice and offers a wide variety of products. My complaint is not with the store or its products, but with the employees.
When I went to pay, (I had about 5 items), I asked the girl at the register if I could sample an Ulta brand lip gloss to see the true color. Her response to me was this, (pointing to the container) «That’s the color.» …well gee thanks, i couldn’t tell that by looking at it. Any female who has every bought makeup whether it be lipstick/​lipgloss/​eye shadow/​etc, knows that the true color of a product is not always what it looks to be through the container. This is the purpose of «Testers.» Testers enable a customer to try on the product to see whether or not they like it and to see its true color on their skin. I realize some products do not offer testers. However, I had been trying on all of the others of this exact same product (minus the color) and when I found this specific color realized that the tester was not there. Hence why I asked if they could make one for this particular color.
My point is this, I didn’t ask for attitude. I didn’t ask for sarcasm. I just asked a simple question and figured the employee would be more willing to help. After giving me her initial attitude, she then turned to the employee next to her and they had testers in that product (I already told her they had every color but that one). The other employee responded she didn’t think so and that if they did, they’d only make me one if they had more than one of that color left. However, the new employee at least actually went to look and sure enough came back and allowed me to test it and I bought it. imagine that.
Also, having never been to an Ulta, I did not have an Ulta card, which I did get during check out. However, I had bought one container of a lotion marked ²⁄₉. I did not think at the time (and this is my bad I know that), that if i bought one it would still be $ 9. When I got out the door I realized that I paid $ 9.50 for one bottle when I could have had 2 for $ 9. I did not realize this at the time I was at the register because I was so frazzled over the employee’s comment. my point is that I would have expected her to say «oh hey you know its ²⁄₉ right?» or something to that extent like most employees do when they notice a customer could have more of something for the same or minimal extra amount of money. This occurred with the lipgloss also which was 3 for 8. But again I paid $ 8 for 1 not thinking it was actually going to be $ 8 for one. Again, I should have paid attention at check out, but was too occupied with the comments about the lip gloss that I didnt think of it. I will be going back to address this though.
Overall, nice store but not impressed with the employees.

My daughter, who is a minor, went to Ulta to talk about getting her hair cut and colored. she showed Trisha a picture, and before you know it Trisha was cutting my daughters hair and the colored it Jet black! My daughter was on the phone most of the time and called me after the hair color was on her hair for after 1 hour! My daughter came home that night crying. Her hair was chopped up, burned from the color and jet black! My daughter hates black hair, it was suppose to be dark brown just like the picture. I called Ulta the next morning and Trish was on vacation for a few days. When I have my daughters eyebrows done I have to sign a release, but not for a chemical process? My daughter is a nice sweet girl and was not about to get upset infront of other people. We got our money back today, but Trish was rude about it.