Sprint Store

I wanted to get a new plan & two new phones. Put simply, Trent was awesome! He helped me get everything I wanted. Even though we had some problems with the computer system, I still give 5 stars!

I wish I could give a negative star review. I’ve been a Sprint customer for about 10 years. They used to be amazing. I got an iphone 6+ in January. I went on vacation and found I had no coverage, because when I got my new phone. My international coverage was never switched over. I have an air rave in my house that always drops calls and works intermittently. Getting these problems resolved by spending less than an hour going through several incompetent customer service people is almost impossible. But the sprint store in Carson specifically is rotten is because when I called them from vacation. The kid that promised he would help me and was my only source. FAILED to reach a manager. When I called to complain another little kid was more concerned with my tone offending him than fixing my problem. The people that work there only care about upgrading service and selling. But when there’s an issue, the answer is, I’m sorry, I cant help you. I look forward to switching carriers. PLEASE TRY TO ADOIVE THESE PEOPLE.

I’ve had a lot of problems with my Sprint service lately and since I prefer dealing with problems in person, going into Sprint was a must-​do. In the several times that I’ve sought Sprint’s help, it’s been great to see that the customer service keeps getting better. Of the many times that I’ve been in, John is AmaZing! He is so knowledgeable and incredibly helpful. In some ways he’s almost too helpful because he is an expert at up-​selling (getting you to consider and/​or agree to new products) and I barely escaped without buying a new iPad. But he’s great at breaking down my problems, explaining them in lay-man’s terms, and fixing them. Yay! (Exhale sigh of relief.)

how can i just say this in a nice way! o sh** i cant. First of let me tell you about the fat employees who have the worst customer service, i came in to get a phone they were super nice about it a week later the phone was giving problems so i came back to get my problem solved so the fat guy who helped get the phone the 1 time helped me again. This time his attitude was way different i told him my issue, he just pulled some little tools out and started playing with the phone i was just looking at him like WTF? he then told me a hole bunch of crap and temporally solved my problem. I came back a week later with the same problem they finally said they would replace my unit. He told me to come back in three days. sincw, i already knew how bad there service was i decided to call first before i drove down. A rude guy answered the phone i told him i was checking on a phone he asked me very rudely have we called you to let you know its hear. i was like no. He then answered then its not hear, i was like you rude son a a bitc* he did not even bother to go check if my phone was in yet. i hate this store and there employees especially the 2 FAT ASS ONES! Walmart and best buy now carry sprint if you are looking to upgrade go over there or if you are in Reno visit the sprint store there theses fat over weight a holes can burn in hell.

We had a hard time finding the store as it’s in the far corner of the lot and the sign was difficult to see. The girl who helped us was really nice, and answered all of our questions.