Sleep Train Mattress Centers

My husband and I decided we needed a bigger mattress, our queen wasn’t cutting it with two dogs trying to sleep with us every night so we went over to the mattress store by big lots, I don’t even remember the name but we disliked the guy and left because he mocked our budget and my wants (I wanted a memory foam type bed). My husband decided to give Sleep Train a try, and I’m glad we did because we’re in love with the new mattress we got. The sales woman left us alone to check out mattresses and lay down on them until we were ready to discuss financing options. She was pleasant and made this process easy going for us. So happy with our experience!

I walked into the store telling the woman my husband and I wanted to buy a mattress today. I told her our budget of $ 500 and she immediate said «we don’t have many in THAT range because the quality decreases and we only have a couple». We are a military couple and I explained we didn’t know when we would have to sell it because of over seas orders. She made us feel like our money was not good enough for her. I asked her for the price break down and she exhaled as if she was inconvenienced. When she was giving me prices she wasn’t even able to separate the details for me, this on has this not that. I would NOT recommend this place to anyone! You are better off going to Mattress Land or Mattress King. Liz Ackerman was the name of the person’s card she wrote the prices down on and apparently she is the store manager.

My wife and I just stopped in to the store to shop for a new mattress. We were greeted by Patrick who offered great customer service. He was very friendly and as well as extremely knowledgeable. I think what we enjoyed the most was Patrick was not pushy at all. We ended up purchasing a Tempurpedic Mattress and scheduled the delivery for the following day and sure enough the mattress was delivered and installed as promised and spot on time. No issues, no problems just good old fashion customer service.
Have a Blessed Day !!!

This is the second mattress I have purchased from here. Earl is a GOD! Helped us pick out the best mattress for our needs TWICE! Patrick gets a huge shout out as I thought my Dads bed was a twin and it was a full when I got home. Patrick settled it up and made sure the correct size was delivered with NO DELAY! These guys freakin ROCK! Pet friendly store which always makes me happy and I was so delighted to find out the ease of financing. Great value for your money and a wide array of mattresses for any budget. The delivery guys even wear booties to keep your carpet clean and are extremely respectful. Just really couldn’t be happier with this place! I need to make em some cookies or something. :)

Great service. Excellent store. Thank you Earl. He helped us pick out a midrange California king and queen mattress set for use in our cabin. We came from Echo Summit over to Carson City to make the purchase. The company delivered the following Friday to our cabin. We had one little mess up with one of our beds. We didn’t realize how tall the mattress and box springs were. So, we had to order a smaller version of the boxspring. That was delivered the following Friday. There was a little mishap on one of the replacement box springs, but the company took care of it immediately and delivered the right part the next day.
The delivery guys were excellent and courteous.
I couldn’t be happier with my purchase. I highly recommend mattress discounters.

Great service!
My boyfriend and I went mattress shopping this past Saturday and figured why not make this our first stop? They have the Memorial Day sale going on all month, they usually have decent prices, and it seemed like the logical choice.
When we arrived we were greeted by Earl. He was quick to offer his expertise in making sure we were going to get the best deal and find the perfect mattress. This being our first time mattress shopping, we didn’t know what to expect. He asked us basic questions; how firm/​soft do you like the mattress? Do you sleep on your sides or back or stomach? He even asked us if we had a budget (which we did), then he proceeded to show us a few that fit what we were looking for.
**BTW, he even asked us what type of pillow we usually use so that when we tried out the mattresses, it was almost like the mattress was ours. What a plus!
The great thing with Earl was that he wasn’t pushy or trying to make a quick sale, he let us take our time in trying out each mattress. He went into detail about each mattress and informing us how and why it would be a good fit for us. He also chatted with us about random stuff so that didn’t make the experience feel rushed or awkward.
After maybe about a half hour of trying out a few, we finally settled on one that seemed perfect. I then had one final question for him: if someone could pay for the mattress over the phone since this was an early birthday gift to me from a family member. He said that wouldn’t be an issue, and even threw in a mattress protector free of charge as a birthday gift! I highly recommend this store: the staff seems extremely well trained and knowledgable of the project they sell, they are patient with each customer, and they are very thoughtful and go over the top for each customer, making the overall experience that much more personal. Thanks Earl!!!

So we had a few issues about getting taller legs for the bases of the new mattress because the bed was too low for my bed frame. I couldn’t use the motorized feature for 2 weeks even though we had 3 appts to resolve this. Liz finally made things happen and they arrived today and it seems to work fine now. She also offered me a $ 300 credit towards merchandise in the store for my aggravation.

We went into the store for the bargain queen mattress. Earl, our salesperson was very helpful. There was no pressure to upgrade the sale, but he realized we wanted something better. He suggested a better mattress that was marginally more expensive. The mattress cover and set up done less than 24 hours later. Everyone we dealt with was pleasant, professional and appreciative.

Our sales rep was Earl — He was knowledgeable and friendly. We were in and out within 30 minutes .
Good Customer Service.

We bought a new bed frame and decided to switch from a CA King to a standard King. For convenience we stopped into this Mattress Discounters (we live in Lake Tahoe). Our sales rep was Earl — He was knowledgeable and friendly. We were in and out within 30 minutes — and our mattress was delivered and set up 48 hours later. No complaints here.

Liz called me to right the mistake made in selling me a great full sized bed and talked me into the mattress protector — (a mattress pad of sorts but sent the wrong queen size) after a 45 minute drive to Carson city NV from Lake Tahoe. She told me a full size mattress pad was on the way and that I could KEEP the Queen size one which is nice but I don’t have need for it. WEll the mattress was delivered 10 days ago and my bed still isn’t made as I don’t have the promised full size protector and have been sleeping on the mattress with a sleeping bag for over a week. She is very nice but seemed very upset that I posted the review. QUALITY ASSURANCE is part of the job. it doesn’t end with a commission. Happy with the bed. Not thrilled with this situation, Does anyone want to buy this queen size mattress protector that will extend my life through the mattress?!
UPS just today delivered the full sized mattress wrap so I can make my bed after ten days… I felt badly about writing a review rather than calling her and getting this fixed however Quality Assurance is vital to businesses and they did tell my pregnant daughter to drive to Carson City to make the exchange, that isn’t cool. More communication necessary between the salesperson (who is the only one getting a commission) and the warehouse folks and drivers who do not get a commission. Overall, I am happy that it’s over.

My husband and i decided it was time to upgrade our queen to a king bed and decided to stop in and take a look around. The sales lady was very helpful and informative. She spent alot of time with us and helped us narrow down what we likes and didnt like in a bed. We finally found one we loved and ended up buying. Price was pretty reasonable and we got delivery within 2 days. The delivery guys were very quick setting up and made sure it was exactly where i wanted it.

OK, so this gets more and more interesting.
Contacted by Mattress Discounter’s HQ and they apologize over the whole phone message thing and give us a discount or two as their way of saying «We screwed up.» I’m OK with that, it’s not like I’m going to hold a grudge, so you get an extra star as long as everything else goes right. Three stars!
The Boys show up with the bed and begin to assemble the bedframe. Meanwhile, I notice an interesting yellow label on the mattresses.
«This Second Hand Used Article Has Been Sanitized» at the Mattress Distribution Center in Oakland, California.
Oh, good. Sanitation is good and I… what?
«…Second Hand…»
«Second Hand» as in used, slept on, copulated on? USED?
«Hold on a sec» I sez to the now uncomfortable three guys standing in my bedroom. «We may have a problem.»
I inform the wife that she has purchased two used mattresses, and hold the phone away from my ear.
Apparently, when The Wife was told that the mattresses were «on clearance» the salesgirl neglected to mention that «on clearance» meant «someone bought them, didn’t like them, and returned them, and we sprayed them with Lysol and are now selling them to you!»
To their credit, the store showered us with more discounts and Free Things.
So, I’m thinking to myself, hell, I sleep on used mattresses every time I go to a motel and it doesn’t freak me out, so we can live with this. Still, creepy. Creepier still that we were not told what Mattress Discounter’s definition of «clearance item» can actually mean.
So, negative a hundred stars for that silly screwup, and a positive ninety-​nine stars because I don’t think they really did it on purpose and for dealing with the issue in the best way they possibly could– showering us with gifts and praying that we didn’t complain to the Mattress Society, or the Sleep Council, or the Federal Sleep Surfaces Board, or whoever regulates these people.
That leaves us right back where we started, two stars, «Meh.»

Don’t buy here, or from any Mattress Discounters unless you’re very careful. The sales manager glosses over how difficult it will be to return your mattress (and strangely gives out unfounded medical findings about mattresses). Avoid this place and get to another mattress store.

Good experience with Liz. Went in shopping and left to check a different store. Returned and purchased my mattress set. Liz is knowledgable and friendly also helps that’s she is a good looking gal. The transaction was smooth and fast. I’m happy.

Back on my good list! Regional from Reno, Ryan Warren called apologizing for my problems replacing the defective mattress, will replace immediately, and insure my satisfaction, plus a good night’s sleep! I will have a replacement next week! Now that is great customer service-​keep it up!

I purchased a Temper Pedic bed from this store, they were just great to do business with. It was an easy transaction, and the salesperson was very helpful and informative. After the bed was delivered it seemed to sit too low for me, and they sent their people out to adjust it twice, free of charge, until I was happy with it. Each time I went into the store, I was treated very respectfully and with cheerfulness, and they have done everything they could to make me happy. What a pleasure to do business with people like that!

Ew. This salesman was even more slimy than the last. When I told him that I had a friend who had purchased a bed from a store that he loved and that I was thinking of purchasing one also, he proceeded to hand me a stapled paper handout that talked about what kind of bed bugs and mites live in beds that are four years old. When I pointed out that one of his selling points was that people are paying $ 2000 for mattress sets that are supposed to last them 20 years and that his handout was really total bull$&*!, on top of the fact that I was considering purchasing a NEW bed from the same store, he didn’t really want to help me any more. Which is fine, because he stood two feet away and stared at me while I tried to nap on his bed bug filled mattresses. Pfffffffffffft.