Napa Auto Parts

I’ve spent probably well over a thousand dollars at this store since ’92. Went in today to return a new unused Napa brand part which I bought last week while traveling. The new manager offered his cost, not what I actually paid for the part listed on my Napa receipt. Napa used to be the place to get great customer service and quality parts. Not only are most of their parts now made in China, but the service at this store sucks too. If you need parts I would recommend Amazon or Rock Auto websites. I will never do business at this store again. I hope loosing me as a customer was worth $ 5

Looked all over the store for what I needed. Only found one thing. Went to counter. The guy said you find everything you need. I said nope. He didnt say a word. Didnt care. A previous time in there I asked about finding a welder. Not one of them could recommend anyone. I wont go back.

HORRIBLE customer service! My husband was working on a coworker’s 1997 Impreza. He realized that they had received the wrong clutch kit (they ordered one online), so he runs down to O’Reilly’s to see if they have one. Unfortunately they didn’t, but the employee was nice enough to call Napa Auto Parts in Carson City to see if they had the correct kit. The older man on the phone said they did, and to come on down. My husband and coworker specifically asked what time they closed and were told in 45 min. They told him they were driving from Tahoe, which takes about 45 min, and asked if they would keep the doors open for them if they were a couple minutes late. The man on the phone said they would, and my husband told him they were on their way and would hurry. They arrived at the store THREE minutes late and the employee wouldn’t let them in! He said no one ever called and to come back in the morning. The next morning, they drive down to Carson City again, but this time the parts guy wouldn’t sell them the kit because he said it was special ordered for another customer. Are you kidding me!!! They specifically said they had it in stock and my husband could buy it the next morning. THREE HOURS of driving for NO reason. Worst store ever!!!

a suggestion would be that these guys need to get out from behind the counter and give assistance instead of standing at the counter waiting for you to come to them! you might find that this may give you and extra sell. lucky I knew what I was looking for.

I’ve shopped this store for nearly 10 years and have their phone number memorized I have used them so much.
NAPA Auto Parts? Best quality you can buy.
Prices? Higher than the Gardnerville Napa store, and usually the highest in town compared to the other three auto parts chains they compete with. (Don’t even ask how their prices compare to major online parts sites with the same quality parts)
Service in the Carson City Store? Questionable.
In 2009 I was rebuilding a large pickup truck and made numerous visits. One time the counter man insisted that I did not need an o-​ring for a Chrysler A/​C pressure switch saying they did not typically seal that way. I was almost certain that I lost it during the repair process. Begrudgingly he got me the $ 1 o-​ring and sent me on my way. Later I found the o-​ring at home and confirmed it was needed. Why all the hassle?
Another counterman on another day tried to tell me that the large, rear axle sockets (tools) with the sharp hex corners would not remove the nuts with the rounded hex corners. On a 2 5/​8″ nut, are you kidding me? They didn’t have either one in-​stock and the tool was found the same day at one of the other parts stores in town for about half the price.
Lastly, I took a set of brake rotors in to be turned. I understand that they want to sell rotors and it’s a best practice to replace rotors but these were not beyond spec. So I took them in and three different countermen commented they would not be turnable without measuring them! When I asked to measure them, they agreed they were still in spec (I had measured them with calipers at home prior to going in). When I spoke to the manager about this, he explained that inevitably some customers out of 500 transactions a day will not be happy and that’s just the way it is!
I get questioned a lot by these guys — luckily I know what I’m doing. I know that in many cases the countermen see all kinds of customers and probably do want to truly help but from what I seen they are overdoing or misapplying their advice. Why make it so stressful when the customer knows what they want or need? Should be easier for everyone that way!
One time I admitted I was wrong when buying a serpentine belt there (I forgot the car had A/​C) and the counterman just about soiled his shorts (that a customer admitted being wrong)… then processed the return seamlessly.
I don’t go to this store anymore — I shop the other parts stores or online due to price, service, and the fact that the other stores quality of parts is getting dramatically better as the years go on.
PS, I am an active member of SAE and ASME.

Like most men, I suppose, when I go shopping I have a list (either written down or in my head) of exactly what I need, and I get it, and I come home. Today my list was
carrots
pillsbury biscuits
auto fuses
ice scraper
ice melt
new router
USB network adapter
wireless mouse
I was only cruising the aisles at NAPA for about a minute when a guy came from behind the counter and asked if I needed any help. He pointed out their fine, fine selection of ice scrapers, and I got one rugged specimen that was about three feet long. I had already located my fuses. On the way back to the counter, he was intercepted by someone else, but he gently told the guy to wait until he rung me up. I like that.
All in all, they have a great selection of parts, fair prices, and good help.