Holiday Inn Express & Suites Carson City

This location allows smoking. If you are allergic to cigarettes, be aware of that. We are Rewards club members, and this is the FIRST Holiday Inn Express we have stayed at that allows smoking. We only became aware of it because we were upgraded to a larger room on check in. It had a funny smell, never thought it had been smoked in, and it was well cleaned so the odor was faint. We only realized it was a smoking room when my wife noticed our room number did not have a no smoking sign on sign. All the other rooms around us were non-​smoking. Funny thing is, there were no ashtrays in the room.
Other than that, this was a great hotel. Exactly what we expected, great staff, well kept (and in the midst of remodeling) the expected good breakfast. Breakfast area is a lot smaller than other Holiday Inn Expresses, so it can be tight at peak times.

We made a reservation well in advance due to it being Memorial Day but when we got to the hotel they said they cancelled our reservation. The front desk said they called and left messages. I had 1 missed call from Nevada but no voice mail. I also received an email 2 days before our scheduled visit confirming our stay. No cancelation email was sent. Luckily they where able to accommodate us. The room was spacious and newly remodeled. The bathroom however needed a little more work. There where thumbtacks holding up the wallpaper in the corner and blue painters tape covering the old hols where the towel bar was anchored to the wall. Lobby staff where helpful and remembered us everytime we came and went.

Charged me a pet fee after they said they wouldn’t, not worth the $.
Ok room, nasty breakfast, plastic fake eggs, yuk!
$ 150 on a weeknight for one person.
Yikes. Condescending front desk person.
Unpleasant experience altogether.
Avoid.

Not as nice as others in the chain. Eggs were cold and tasted fake. Small eating area. Rooms are ok, with large bathrooms. Convenient location and price is ok. Room is terribly cramped if you get the sofa bed as there is no room for table and chairs.
Some guests forget people sleep at night and stand in the hallways talking loudly at 1am, with their dogs barking.
The hotel isn’t a bad deal, but there is room for improvement.

Management is really on it at this location, great service overall 5 stars
I made a mistake and booked at the wrong location, but Sherri the GM took the time out of her day to hear my situation understand were i was coming called ²⁄₂₅ and by end of day she called to say my money will be refunded. I would have been happy with a comp room but to refund my money was wonderful. she called and said she was gonna make my night, and indeed she did. Sherri if you read this thank you
If that doesn’t speak service i don’t know what is, definitely booking a room in the near future and staying at this place

Disappointed in quality of this Holiday Inn after long day on the road. We had been staying in Holiday Inn’s along a 5-​day road trip and this was by far the worse it did not even feel like it was the same brand or hotel line compared to other branches we stayed at.
This location was charging more than any of the other locations we stayed at for smaller room and less accommodations, and very outdated furniture/​furnishings. We arrived around 9pm, check in was prompt. When we entered the second floor the entire floor smelled like smoke. The hallways had a ¼ inch dirt and dust line along all the walls and carpets… ewh get a vacuum!!!
Our room smelled like someone had been smoking in it all night and like there had been a party in there, smelled like a strip club or like someone sprayed an entire bottle of cheap perfume all over the room.
Sheets were dirty and bed was not made well, the entire bed set up was put on lopsided. Towels in bathroom were wet (questionable if they had been picked up off floor and re-​used).
Door to room had a large gap in it with light shining through and you could hear everything from rooms above and in hallway.
Went to front desk to change rooms they apologized and fixed problem promptly.
We took a room on the same floor but still the overall feel of this hotel was not anywhere as nice as any of he other Holiday Inn’s we stayed in…
When we entered the second room the window was wide open and the heat was on full blast (It seemed like maybe housekeeping had tried to air out the room). Room did not smell as bad as first but still had a smoke smell to it.
Sheets in second room were still stained and had dark curly hairs on pillows. We were so tired we didn’t even care at this point.
Breakfast was standard to any other Holiday Inn. However, there was quick run out of supplies and not stocked as well as other Holiday Inn’s. Goodluck getting the wifi to work at a pace faster than the 90’s.
Overall feeling of hotel and location was dirty and grimy, would not pay more than 75 dollars for what they were offering (they were charging 139+tax). Will not stay here again, will push through the night and make it to Tahoe for much nicer rooms that cost the same or less for better value!

This is a great place to unwind and relax. It has a small gym, a swimming pool, free wifi, continental breakfast, and a very good comfortable bed. The rooms are nice and clean. The room contains a microwave, fridge, desk and chair, coffee maker, blow dryer, chair with ottoman, flat screen tv, dresser, night stand, alarm clock, and a nice bed. Continental breakfast contains cold cereal, sausage or bacon, eggs, biscuits and gravy, pancakes, toast, coffee, juice, and many more… not bad.

In desperate need of decompression and escape from our loud friends in Reno. My lady and I trekked here around 2am and had no trouble getting a room for the remainder of the night.
Niklas at the front desk was extremely polite and helpful. I was quite impressed with the breakfast spread… The eggs were getting cold but i did show towards the end of them.
Rooms are very clean… A lot more channels to choose from on TV than most Reno hotels… Even has a fridge and microwave… All in all, we were both very satisfied with our stay and would stop here again if the situation ever arose.

Hotel accepted my last minute reservation. The hotel was clean and the staff was friendly. The in room coffee is absolutely disgusting but I wont rate them down for that. All in all, it was a great hotel with a comfy bed. I would stay with them again.

Room was spacious, well furnished, and clean. It had a jet tub and tons of amenities including makeup removal towelettes, kitchen, coffee, tea, and blow dryer. It even had a great space for the dogs to run around, a small fitness center, and a pool and hot tub. We luckily were there in August when they were running their pancakes at night special and they were great! Where else can you get a pancake in 10 seconds (no joking)?! On top of all that the breakfast was tasty and had many options and never ran out thanks to the fast moving and never stopping breakfast attendant. You have got to try the cinnamon rolls when you are there. Tasty! Would stay here again if I’m ever out this way again.

Very nice Holiday Inn. Breakfast was great and there were a lot of options there. Bed is really comfy. Close to Lake Tahoe so we did a quick trip there in the evening, went swimming and came back in a reasonable amount of time. Room wasn’t ready early… which I didn’t get since the hotel didn’t seem packed??? The person at the front desk did give us a map of the town though for something to do so we drove around while waiting till exactly 3 pm. We were able to use the lobby bathrooms to change clothes and use since our rooms weren’t ready (we’d been traveling on the road for a while). Overall I liked this hotel.

Had reservation on hand. Arrived after a 420 miles trip around 4:15PM. Guy on duty said the room is not ready! Waited with my family of 5 for 20 minutes until the room was prepped. I asked the front desk person to give me a room on the 3 rd floor instead of ground and to make sure it is not close to the end of hallway AC units which are great noise generators and if possible a room facing the main road. He gave us the 3^rd floor room but did the exact opposite of what I had asked. My wife could not sleep because of the hallway AC being ON all the time with noise of an industrial generator. I told him [Jazz] about the issues. He could not offer any solutions nd said all room are booked. From the look of it, at least that night the hotel was partially booked. The following day, we asked the day shift person [Chris] to give us another room for the reasons stated earlier. He made things right. Thank you.
The breakfast is a grade C– and the coffee has no taste and the quality of other stuff offered is subpar. No waffles was a turn off for me.
For the price, this place gets a grade of D

Very friendly, accommodating front desk staff. It was otherwise just a typical Holiday Inn, but with exceptional customer service.

A clean, shiny beacon in the rather depressing and run down place known as Carson City. It’s your standard Holiday Inn — clean, comfortable, and comes with fridges and microwaves in each room, which is a plus. Breakfast is fairly extensive (though the meats looked semi-​suspect, but I think they always do in a breakfast buffet). Wi-​fi is free, and while a bit slow, it got the job done.
Housekeepers were fairly aggressive about getting the rooms cleaned, though I don’t think that’s anything to complain about.
On the far end of Carson City, away from the casinos (to me, that’s a plus). While it being pet-​friendly rather worried me, it neither smelled like pets nor did I even see one.

Better for adults with out kids. Stayed here for the comstock shoot out soccer tournament. I chose this place because we had stayed here a few years back and had a wonderful experience but that was not the case this time. Hotel was packed with soccer teams but not prepared to handle large groups. I called for towels at 10:00 pm second night and was told I could come down and get some at midnight when they are done drying. I waited for morning where I still had to pick up my towels at the front desk but they only had 3 to offer us. The breakfast they provide is OK. They could not keep up with the demand and the juice was really watered down. The pool is small but indoor. They closed it during the middle of a day for an hour to clean which I found bizarre but I guess there must be some reason. Most of front desk staff was friendly but the maid was really rude. Chairs in lobby are comfortable. Hotel is at end of the main strip away from everything but right next to freeway. I’m a fan of holiday inn express, I always have had good experiences until our stay last month. I Will continue staying at holiday inn express hotels just not this one. There are many other hotels just as nice for much less money in Carson City.

It’s ok. The room (one king) was pretty depressing and narrow. Parking lot view. The fridge didn’t work. The pool (my main reason for choosing this hotel) was closed for maintenance. No HD TV. On the plus side, the bed was comfortable, pillows firm and the hotel is dog friendly. Wouldn’t stay here again.

So far this hotel is very clean. They accommodate guests with pets by putting them on the 1^st floor near the side door with a plastic bag dispenser. The area is very well lit at night. Very friendly staff, especially Maris. As a IHG member, she gave me some ideas on how to earn some points. We have another night here so we will see how the weekend is

Nice rooms. Good breakfast. Very small fitness center.

Nice clean quiet place to stay. Located on the North side of town away from casinos with super easy freeway access!

Here’s what you need to know
PROS
* Easy to find hotel
* Friendly front desk staff
* Clean & comfortable lobby
* Clean hallway carpet
* Clean room
* Nice big flat screen TV
* Free room up-​grade if you are rewards member
* Comfortable bed
* Decent room layout
* Quiet Mini-​fridge
* Plenty of outlets
* Fully stocked bathroom with
plenty towels & toiletries
CONS
* Coffee maker & Ice bucket are found in the bathroom on top of sink counter [GROSS] !!!
* Only 1 elevator
* Breakfast lady attendant hovers
and will most likely make you feel uncomfortable.
* DO NOT EAT the breakfast sausage
* Overbearing chlorine odor in pool area
* No free weights in gym
* In-​room towels feel like sand paper
* Slow Wi-​Fi