Dunkin’ Donuts

2.5 stars
This review mostly for the poor service from the cashier.
Today at their door there was a sign saying, under new management and customers will get a free donut and a small coffee. I ordered something else and the cashier named Jessica (the big tall girl with full makeup) didn’t say or offered or asked me nor a customer ahead of me about their freebies.
So I asked her if there was still a free coffee and donut.
While I was waiting for my drinks, she turn and walked to the back without serving me my free donut!
This is not the first time I saw this big girl as a cashier. I did before and her attitude was still the same like the last time I went here with my friend. No greeting or thank you! And not even SMILE! The way she talk, seemed like she really doesn’t like to do her job.
Personally, I hate when I have to meet cashier or any CS without a smile and bad attitude toward customers. A little smile and hello or what can I get you today and have a nice day, won’t hurt you! Especially when you’re working as a cashier interacting with the public, will be so different if you’re working in the back office when none ever gonna disturb you except mostly paper works.
You didn’t inform or tell your customers about your freebies while there is a big poster in front of the door for customers to see. If that’s what you’ve been asks for, then why in the earth make a promo for freebies if not been offer, that’s the funny thing. How if the customers don’t see about it? That’s the bad promotion, seems not truly want to give the freebies. Bad marketing tactic.
This is new management and look at that girl. Or maybe she is one of the owner’s family, I have no idea. But still, it doesn’t mean you can do terrible service if you still want customers come to buy your donuts and drinks.
I did my survey of my previous experience about her, but last time I didn’t see her name on the receipt nor name tag but now I saw that name, so Jessica I wish you’d be more nice and smile to customers, hopefully when I visit next time and see you there, you’ll be nicer, it was pretty dissapointed for the service because before you, all the cashier were very nice and friendly!

Cozy inside seating, hot coffee, delicious bagels and donuts. Clean bathrooms. Great place for a morning treat.

Watered down iced coffee… gross! They tried to serve us hot coffee from the drive-​through but we ordered it iced, so I’m pretty sure they just threw the hot coffee over ice and called it good. No flavor at all! Super glad I wasted my money.

Dunkin’ Donuts is a staple of my childhood. Back in the Philippines, this was the one treat that our dad brought home to us if we behaved. And because my siblings an I were angels (what else would you expect), we would get Dunkin’ Donuts almost every day.
What I remember the most are the munchkins aka donut holes. This was the best thing in the world and it really brings me back to my childhood. The Glazed Chocolate Cake munchkins was probably my all-​time fave. Every time I think about this yummy goodness, my mouth just waters.
Dunkin’ Donuts is new to our area (well, Carson) and when I heard that they were coming, excitement filled my face. I couldn’t wait till they opened.
It took me about a week after they first opened for my first visit. Just because I heard that lines were crazy which is totally understandable. When we finally made it in, I was a little uncomfortable of their store set-​up. There is not much space between the door and the start of the line so it gets a little cluster-​phobic depending on how busy they get. There is only one register and if the cashier gets slammed then you will be there for a while.
Of course the first thing I ordered were the munchkins. I got the Glazed Chocolate Cake and Blueberry munchkins. 50pcs for my family and 50 pcs for me and the bf (yup, I said 50). As we drove back to Reno, the bf and I were already munching on these cute little things. The first bite happened — nothing. No crazy flavor explosion. Total disappointment. Where did my childhood go? What happened to the flavors I had when I was 10? The munchkins tasted nothing like what I had remembered. Maybe because as a kid, all the mattered was that it’s chocolate flavored, or the ingredients have now changed from 20 years ago (most likely), or my taste buds have changed palettes (probably so). The blueberry munchkin tasted like medicine, you can tell that its flavored blueberry rather than real blueberries. Another disappointment. I guess I just grew up.
I know I’ll be back, I know I’ll most likely order munchkins like always. But I know it won’t bring my childhood back and that’s ok. It does makes me smile and I’ll take that any day.

Very nice people working here!
Love their donuts. Recently tried their guacamole bacon flatbread. Delicious! Face place for breakfast when I go to carson in the morning.

May 17, 2015 Sunday at 5:30 PM Dessert
2 Adults
Atmosphere — 4 stars
Food — 3 stars
Service — 4 stars
Background — We were in Carson for WNCC show and had to stop by on the way out of town.
Atmosphere — The smallest DD I have ever seen. Is it small because they do not know the market or is this possible the new size for them all. The line to the register in side is a little weird. You actually pass the condiment station before you order.
Food
Drinks — none
Food — I had to order the croissant donut. Nice and air the way they should be, but it was dry as if it had been sitting out for days. The donut looked great but it was very dry and bland.
Service — I did not order anything complicate, a single donut. My wife got an iced coffee. They brought it to her but why not the straw too? I had to get up and retrieve it from the condiment station that I had passed while in line
Future — Maybe if we got here earlier in the day my donut might not be so stale.

When in Carson City and you need dessert — well of course I want to stop in for a sweet donut treat! For a Sunday evening I was surprised that they had the selection that they had available. I wanted one of everything, but I opted for the Vanilla Cream. It is a delicious little donut pillow filled with vanilla cream and covered in powdered sugar. Oh my heaven it is yummy!!! To wash down my little piece of sugar heaven I had a decaf vanilla iced latte. Fresh coffee, vanilla flavor, creamy milk over ice… need I say more.
Will definitely stop in again when in town and need a little sugar buzz.

I really wish I could give Dunkin’ more than 2 stars, but this store has some real issues that need to be resolved.
First, the store and the grounds around it are clean at all times — which is a plus. The coffee itself is also excellent, however, the preparation, especially on drive through orders needs help.
The main issue is with the drive through in that the speaker is parallel to William Street (aka Hwy 50) and you have to constantly repeat yourself. This is beyond frustrating — one day I had to repeat my order 5 times due to background noise.
The other thing is that the order-​takers /​cashiers seem to be constantly rotating and are not as familiar with the register as they should be. I can’t count how many times that my card had to be scanned again because they don’t know about the «MPAY» button for a mobile app payment. It’s sad that I had to ask about that button, however, I got tired of waiting on someone to help a cashier who was having issues.
Also, in terms of freshness, you’re better off going to Doughboy, Baker’s Dozen or Donuts to Go — DD uses frozen donuts from a box. It doesn’t appear that they make them in store.

You know how food evokes memories and that is what makes it special to you? Well Dunkin donuts does that for me. I clearly remember riding my bike to get donuts for the family on a Sunday morning a few times a year when I was a kid on the east coast. So these donuts are a part of my family. That might give a little glimpse of my love affair with these sweet treats. I used to anxiously await trips home to get these beloved donuts so to say that I was thrilled when they finally got a location near my current home would be an understatement! I visited this location for the first time on the day after they opened!
You may wonder why I haven’t reviewed them until now. Well I just recently became a Unilocaler and this was my first visit since that happened. There isn’t a time of day when I don’t crave these guys. It is hard to justify the half an hour drive just to get donuts but I do once a month or so.
It was Saturday night when the last craving hit. Be aware that though they are open ²⁴⁄₇ the donut selection is hit or miss in the evenings. My very favorite donut is the chocolate kreme filled and that rarely is available in the evening. On this visit I was lucky to get the very last double chocolate donut, a cronut, and a jelly filled donut. Honestly, I love them all! The cronut is not the best one I’ve had but it is pretty good. It isn’t as flaky as some others which is the reason it isn’t my favorite. The double chocolate donut tastes like a cupcake with chocolate frosting. Yum! The jelly donut was strawberry and had the perfect ratio of jelly to donut.
I lucked into a a 50% off special since it was after 8pm. I love that they do this so it leaves them less donut waste. That made a half dozen a fantastic deal! The cashier was friendly and decently helpful. I will return again soon in quest of that elusive chocolate kreme filled donut!

It hurts my heart to give a Dunkin’ Donuts 3 stars but they just aren’t deserving of any more.
The coffee is always superb, that’s why they get three. The donuts though, they never quite taste fresh. I have been there at various times of the day and they always taste the same. I might be jaded because I have had some pretty darn good Dunkin’ Donuts but you’d think they could surpass their own benchmark.
On the bright side the bathrooms and the establishment are always clean and the customer service is spot on. Just stick with the coffee.

Amazing donuts.
Great service.
The coffee was top notch.
The place was very clean.
Had an awesome experience.
Will be coming back for more.
Can’t till the one in Reno opens.

I’m going to upgrade them one star as a result of todays visit.
The donuts were fresh and plentiful and the customer service was reasonably on point this round.
Why only one star of improvement? Yet again, the iced coffee that I like was to be ordered under yet another name. This time it was an «iced coffee add sugar add cream add vanilla swirl.» Last time it was an iced vanilla coffee. Other locations, iced vanilla coffee. At some point can we have a universal language for ordering things so that everyday is not an adventure in coffee?
As soon as your terminology catches up with your selection i’ll boost the stars again. I will say I was quite grateful I didn’t have to point repeatedly in order to get the donut I wanted. The employee was great in grabbing the correct donuts I identified. Leaving with at least continuity with the donuts makes the star upgrade justifiable!

Wow! I just had the worst sandwich I have ever had. I tried the ham and cheese on Texas toast. Very little ham one tiny slice of cheese. More bread than anything. Bread had a hard spot in it like they microwaved it. It was so bad I took three bites and that was it. I threw it out. The potatoes were so bad I spit it out. They only thug I can handle is the iced tea. Well one way to loose weight. That ruined my lunch! Donut and coffee are good. Sandwiches no good.

Sloooooooow service. Surprised that they didn’t hand your order to you with napkins already provided — just a nice little touch I think is part of regular customer service. My breakfast sandwich was hot, but I like my cheese melted — just a personal quirk of mine.
It came with tater tots — but it didn’t seem like much. Just five or six came with my order.
On the plus side, the coffee was as good as I remembered and my chocolate glazed donut was the bomb. Oh, and free wifi! Very useful.

Been here many times now, impeccable customer service every time. Boston crème donuts are the best. I always get flavored iced coffee and it is always consistently delicious.
It is a bit cramped dining area and a slightly odd set up.

Heck this place is fine or as Unilocal says, A-​OK.
Service was fast and with a smile.
Not a place I would sit to eat or drink my purchase, seems overly cramped.
The donuts we ok, not good or bad, just ok.

I don’t mind their donuts but they don’t compare to Carson Donuts or Doughboy Donuts. I had a raised chocolate sprinkle donut which was fresh from the oven but tasted a few hours old. How is that possible? Maybe my expectations were too high. Is it mean to say Raley’s makes a better donut? I may come back for some of their breakfast sandwiches and a coffee but as far as chain donuts go this place isn’t my bag, baby.

I love Dunkin Donuts. havent had a fresh one in 25 years. The owner, Drew, told us there are 8 more coming to northern nevada. Sparks is next. Then hopefully South Reno.

The first
Day was a mess too many people working in the back the places is to small the girl who took our order made a mistake and given it away. To a another customer Too many chiefs to many Indiana you have 5 or 6 people making coffee, three people at the register. and to many people filling the orders .crazy when you go there you’ll see it good luck

We came here twice over Christmas break. The line moved quickly each time despite it being long. Service was prompt and very polite. The donuts were soft and fresh! Our hot chocolates were very hot — almost too hot — and sweet. We signed up for the rewards program and I got my coupons for the free drinks in my email. They do not show up on their app.
The donuts are kind of hard for kids to see from behind the counter. Hopefully our area will get another DD location but somewhere south from this one. *hint*hint* How about a small one in Minden?