Carson City Rv

Wonderful experience purchasing an rv here. Justin was an excellent salesman and answered every question we had. They threw in 2 new batteries, two new propane tanks and the new Andersen wdh for free. Almost 800 dollars in new stuff for free. Plus a 50 dollar gift card. I recommend this place for anyone looking to purchase an rv.

Do not do any business with this dealership. They are unprofessional and completely incompetent, wasting both my time and money.
I took in my palomini to be serviced. 4 warranty items needed to be address. Scott is the service manager… seemed helpful at first.. After I picked up the trailer I found each item was worse than before:
1) The bathroom door would occasionally get locked by itself. .after they «fixed» it it locked permanently so I needed to take the door off at the hinges to get it open. .
2) The front door wouldn’t lock because it was missaligned… After they supposedly fixed I tried the lock at the dealership and it was not fixed at all… So they quickly scrambled to fix it while I waited… since then the door has locked itself twice without warning.. Good thing we have a spare key…
3) the gray and black tank indicator lights were originally wired in incorrectly. After I picked up the trailer now the black water indicator doesn’t work at all and always shows empty.
3) the paneling on the outside of the bathroom had come undone and was sticking out. They supposedly fix this one but not only is it still sticking out but now it’s full of holes and skuff marks.
Then this happened:
Justin in parts was initially helpful in trying to get me some replacement parts. He ordered me a new lock for the bathroom door telling me it match the original lock. He told me he would give me a $ 10 discount if I turned in the bad lock they had installed. but when I went in to do the exchange Justin was not in and the old man at the counter did not believe me regarding the $ 10 discount, pretty much calling me a liar because Justin had failed to warn anybody about the deal. I asked to speak with the manager, Beau, who honored the discount. Now that I had a chance to speak with the manager directly I shared my grievances with him about all the things that had gone wrong with the service and parts departments. He pretty much shrugged his shoulders and didn’t do a single thing to help the situation.
When I called Justin today to let him know that he had ordered me the wrong lock he said that he refused to help me because i «made a stink «about their bad service with the manager Beau, who apparently instead of addressing the situation with his incompetent workers made me to look like the bad guy.
Now I have no lock on my bathroom door, no indicator for my black water tank, an unreliable front door lock, and a wall that bulges out with scuff marks and holes. .thanks a lot, Justin, Scott, Beau, hope your proud of the top notch service you provided your customer.

We recently purchased an Econ RV from this dealer. I would say that the service is pretty darn good. This can be a shady business, but these people are really ok and all of the staff show a real interest in the customer and are involved with your satisfaction. Our vehicle was delivered a little late, but not the dealer’s fault. It was cleaned and prepared for us very nicely. They had a staff member explain all of the operational procedures and quirks of RV’ing. The manager even gave us his cel phone number and told us to call him any time with questions. all in all a pretty good experience. The dealer even gives you a $ 50 gift certificate with your purchase to buy accessories in their store! Their accessories are also reasonably priced.

Looking for a thermo coupler for the refrig and they wanted us to use their service rep at $ 110 hour. We knew it was the coupler. All we wanted was the part. They were hesitant without a part number. Offer is the service rep for ½ hpur. I asked if they even jas the part. They balked and sId they wouldnt lnow without the part number. I Gave them the part number and they did not even have it! «But the service might find it is not the thermo couple». Waste of
My time.