Nisi Texas

My interaction with this company was so appalling, I’m adding this business to Unilocal to warn others. There are many other negative reviews on less reputable sites, but I had to hunt for them.
This company is a Samsung-​authorized appliance repair company. They are impossible to get a hold of. I’ve called multiple times before and after a service appointment was scheduled and left multiple messages, to no response. The only time I’ve been able to speak to someone there, she claimed to have never received any of the voicemails or calls that I left with them.
The real reason for this post is because of the service appointment I scheduled. They called the morning of and gave me a two hour service window (by the way, this company works bankers’ hours, so you’ll have to take time off work to meet them). I asked them to give me a 30 minute window, so I could leave work in time (to their credit, they did do that). I was 10 minutes late showing up to my home because of traffic. I got out of my car, and waved at van apologetically. He then drove away. I called him, watching him drive down my street, thinking he hadn’t seen me. He did not answer my calls and then turned off his phone. He did respond to a pleading text message (30 minutes later) saying that he was out of the area, and could not come back.
Calls to rescheduled my appointment were unsuccessful (when I did reach someone, she was rude, unapologetic and defensive), so I called Samsung again and had them agree to make an appointment with another company. The only good thing here is that, based off the other reviews I can find, it sounds like their repair work is shoddy at best, so I probably saved myself a headache down the line.
If Samsung has scheduled your appointment with them (phone number is both 972−955−8752 and 214−770−4873), ask them for another company.