Midas

Their slogan reads «Trust the Midas Touch» If I were you, I would not ‘trust’ any Midas technician to ‘touch’ your car!
I visited this Midas for an oil change. I normally go to the VW dealership for repairs/​scheduled maintenance however there were good online reviews so I decided to visit this location. In total I was charged $ 97.11 for the visit along with a Visual Courtesy Check. Only two items listed in yellow — engine oil and washer fluid. I thought, GREAT! And drove away feeling satisfied.
A few days later, I start my car (it was 37 degrees outside) and the thermometer shot all the way over and the blinking coolant warning light came on… I lift the hood and to my surprise the coolant level is dangerously low, wayyyyy under the minimum level marker. Luckily there was an AutoZone nearby so I had no choice but to drive my almost overheated car to buy coolant. I was nowhere near the Carrollton location where I got the oil change and it was Sunday when the store is not even open. I carefully poured the coolant to the safe level waited and an hour or so, started my car and thankfully the gauge returned to normal.
The invoice shows the green box is checked for coolant! This was completely overlooked and a blatant LIE. If the technician actually looked at the coolant tank it was obvious it was low and needed a refill. Please also note the green box is checked for fluid leaks, is this a lie, too? How can I trust that anything on the Visual Courtesy Check is true and correct after this? Had the technician filled the coolant to ‘minimum’ I would of not had the scare and unscheduled trip to AutoZone.
If you can imagine the frustration I felt with this situation I had on my hands. I spend nearly $ 100 for an oil change and was given IN WRITING the literal «green light» that fluid levels were okay. Had I not known the importance of coolant, ignored the warning light, I could have thousands of dollars in damages to the engine «courtesy» of Midas.
I go back to the Carrollton location to tell the desk manager of my experience and how completely unsatisfied I was. I ask if a refund is possible to which he said «No, I cannot give a refund. We don’t make any money on oil changes and the services you paid for was an oil change, not a coolant check. I see that the boxes were checked green and I’m sorry about that — maybe you have a leak? I can take a look again for ya. The technician that worked on your car is here now, I’ll ask him if he remembers anything.» I politely declined everything and left feeling defeated.
— As a customer, please don’t tell me «we didn’t make any money off of you.» The oil change was $ 97! Something is wrong if you can charge that amount and not make any money!
— You are sorry the boxes were checked incorrectly? How many other cars has the technician not checked? Never did the desk manager say «I will talk one on one to the tech to make sure this never happens again»
— Telling me that he’ll ask the tech if he remembers anything — because hundreds of cars come in and out of that shop there’s no way I would even believe what he said.
— I simply asked for a refund not another bogus visual courtesy inspection
As a woman getting any service to my car I automatically think that I’m getting screwed over and talked down to — this experience was no different. How can I trust that my oil was even changed at this point?!
Sincerely,
One Unsatisfied Customer

A friend of mine recommended this Midas and they didn’t steer me wrong. The manager was able to explain my issue using language I could understand. I feel the price was very fair and most importantly they fixed my issue right the first time!

The only place I take my cars. Jim, the manager, always takes good care of his customers. There have been times I’ve taken my car in expecting to shell out big bucks for a major repair but they told me no repair was needed and all they had to do was as inexpensive adjustment to stop the sound, wobble, etc. They do what’s needed and they do a good job. Prices are good and work is guaranteed. I also get mailers for discounts on oil changes and services, so that’s nice too.

The best service hands down! I’ve been going here for a few years and will continue to come back.