Lowe’s Home Improvement

I’ve only gone to this location twice in the past 2 years, and both times have been problematic. Who knew buying mulch seasonally would be such a problem for this store?
The first time a store representative watched me load 12+ bags of mulch into my car without offering to help or request help for me. Another customer walking into the store stopped and offered to help, which I gladly accepted. Then the rep finally came over, but just to check my receipt to make sure I wasn’t taking too many I suppose.
The second time I went during their advertised sale period to buy mulch, but they tried to tell me the advertisement had a misprint and the sale was actually over. I asked them to honor it anyway because it wasn’t my fault plus I drove all the way out there so early in the morning to do it, but the manager hemmed and hawed, and finally relented as if she was doing me a favor. She even seemed to want me to thank her… for honoring her store’s advertisement for me I suppose. I didn’t. And as icing on the cake, the rep who helped load acted as if he was annoyed by having to help too.
I don’t know if this is indicative of all Lowes stores, but I highly recommend you DON’T shop here. They won’t get a 3^rd chance to disappoint me. Home Depot sells the same mulch.

Great help in the paint section. Got my HDTV paint colors with Sherman williams. Turkish coffee. Can’t wait to paint tonight.

Couldn’t find anyone to help me in plumbing. Waited for 20 mins and couldn’t locate anything I was looking for. Would have been nice to have had someone to talk to to get what I needed. Oh well taking my plumbing needs to home Depot atleast they have people working the sections.

Now I know why this place has bad reviews. My mom wanted me to get WHITE paint for her. And I know theres all shades of white, I just wanted white! The lady wrote down a shade for me so I can bring home to take to my mom then I returned to a different employee who didnt even freaking understand what the lady wrote.
Then I found lady & told her can you find me a paint around $ 20 bucks? She directed me and then said she was ganna open it to see if I liked it, she ended up getting busy & just handed me the paint. I had no patience and left.
Got home the paint was fucking water down paint. Why didn’t see advise me of that? She knew what I was using paint for!
I DECIDED TO DRIVE TO HOME DEPOT AND TOLD 1 GUY ONCE WHAT I WANTED AND I GOT IT. Spent $ 40 on that, glad Home Depot got the $ 40 bucks instead.
Dont come here for paint!

The worse customer services I have ever encounter. I was told by a person who called me to schedule for a detail before installation that he will arrive around 3:30pm. After 4:30pm I didn’t see anybody so I called the store. The girl there told me that it’s between 3 – 6. I told her that I get off early for this and I’m very busy. I have lot of cases at the hospital. She’s told me that every customer is busy. What kind of tone is that. Maybe they get pay a lot there and because of that I’ll take my business to Home Depot instead or elsewhere.

Yall have got the worse customer service ever. You ask for help. They call over the intercom to let the workers know of which aisle a customer needs help on. Had us wait for more than 15 minutes by ourselves and no one cared to come by and help. Never coming back. Shitty as workers with shitty as customer service. People seriously do not go to this Lowe or any Lowe cause they all have bad service.

Slow slow slow slow outside on a beautiful spring day. Only 1 register open, then they opened the other and it took over 10 minutes for 1 customer

Look out, squatters have built a hut in the outside garden area. They even broke down some shopping bags to line part of the roof. At least they were branded with the Lowes logo.
No…wait. …good Lord, its not squatters, the employees built this tennament to protect the cash register from rain. It’s a shame they didn’t have access to any building materials.
Wait… isn’t this is a Lowes.

This store is the absolute worst. If it wasn’t right near my house, I wouldn’t ever attempt to give them business. EACH time I go in there, it takes about 20+ mins just to find someone to get help. Then they’ll say it’s not their dept and page someone else. Then no one will come at all. They have the absolute WORST customer service and management ever.
I went into the store the other night and stood at the light bulb section looking for a particular LED light replacement for a flood light I have in my kitchen. I finally found someone and they paged another person. No arrived. I kept looking myself and another 15 mins later, I found someone else to page for help. Finally after 45+ mins, someone came to help. I asked to speak to the store manager and they paged him and he never showed up at all. I guess it wasn’t worth his time.
STAY AWAY from this place if you value your time and patience. I’ll make the 10 minute trip to Home Depot from now on just to avoid this Lowes.

This is my go-​to Lowe’s, despite moving and being closer to a different one.
I ordered my carpet from this Lowe’s and oh good lord was it a different experience to the sham I encountered at Home Depot. Home Depot left a lot of information out (like… significantly higher prices than promised) when I was trying to get carpet through them. Lowe’s was 100% upfront about pricing, and even gave me 10% off my order, despite my coupon being expired. Everyone I dealt with regarding the carpet was fantastic. They use a third party (local company) to actually install the carpet, so I scheduled with them, but they were also fantastic. I bought a cheapy in-​stock carpet, so I didn’t have to wait for delivery or anything. I did have to wait for the ice storm to pass, but after that, I got my carpet! The installers themselves were just «eh», but the carpet looks good, so I’m over it.
As far as other products, this is still my go-​to Lowe’s. I drive past a different Lowe’s and at least one Home Depot to go to this one. Partially because I know where everything is (that’ll happen if this is your go-​to location for several years), and partially because every employee I’ve ever encountered here has been super helpful and friendly.
Looking at the other reviews, I see a lot of people have experienced sub-​par customer service from this location and that bums me out. I’m not sure if I just get lucky on when/​who I talk to, or what.
I’ll definitely be returning to this Lowe’s (and probably quite soon, as I need some wood for one project, and a bathroom cabinet for another).
As for the Lowe’s vs Home Depot eternal debate, I honestly will shop at both of them (especially as there’s a HD about a mile from my house). I prefer Lowe’s because the stores seem better lit, the aisles seem less crowded, and I usually have an easier time finding what I need.

From time to time there is maybe 3 cashiers, but the norm is just 2 or even one cashier. Just go to Home Depot where they have self checkouts.

The appliance installation company this location is using, Soltherma, did a fantastic job installing a gas cooktop & venthood. The job required a few hours of special labor to cut into wall & tie into an existing vent, install outlet etc. and work was done with great attention to detail. And after a damaged cooktop arrived, the installer gave me his personal # and was there within 24 hours of replacement arrival to install.

Lowes is a little more put together than it’s competitor Home Depot. If you are doing a retiling project, Lowes definitely has more sophisticated tile options than Hope Depot. Lowes has more mosaic tiling options as well.

UNbelieveable. Today I spent over $ 100 on paint and supplies, while waiting for over a ½ hour in line because of machine issues of some sort, and when I get it home, a gallon of aqua paint had tilted SLIGHTLY in the trunk of my car, pouring the top inch or two of paint all over the trunk of my car and the other supplies, getting a MESS all over my pavement, shoes, clothes… A complete nightmare, when I lifted the lid it came off EASILY, no prying needed. If you want to spend your money at a store so completely inept and unprofessional that they cannot CLOSE A PAINT CAN after mixing it for their customers, this is the place! Otherwise, keep driving. My husband and I have bought dozens of custom paint cans over the years, and have NEVER had such a disastrous experience. My shoes are destroyed, the trunk of my car is irrepairable, and we are still finding drips and smears everywhere after trying to deal with cleanup and trashing things. Never again. NEVER.

This Lowes location has been a comedy of errors for me. I really tried to give them a chance, and I even waited a few days before posting this final review.
Lowes, I’m done. It’s too bad because I was about to start spending a lot of money with you remodeling my house, as my wife and I will probably sell it within the next 2 years.
Despite past issues that I have had with this Lowes, I elected to pay $ 400 more here for a new stainless steel side-​by-​side fridge that matched my other current appliances («Whirlpool Gold»), when I could have paid substantially less elsewhere for a different brand or product. Why? Because my Dad encouraged me to do it, and because when they had problems in the past (I waited weeks for a backordered tankless water heater from this same Lowes back in 2008), they had made it right for me in the end.
So, I buy the fridge that I want, electing to wait days longer than what other places would have taken (i.e. — Sears would have delivered the next day). Then, the delivery crew shows up and delivers a fridge that doesn’t match the one that I bought on the showroom floor (i.e. — Still «whirlpool gold,» but looks different than the one that was ON the showroom floor), and doesn’t work properly (the door leaks when the water dispenser is being used).
Ridiculous, huh? The nice Lowes deliverymen assure me that Lowes management is interested in and dedicated to «making things right» for me.
So, I go to the store to speak with store management (I spoke with Allie – though I may have spelled her name wrong) to try to get this sorted out. Upon arriving, the way she proposed to deal with my issues was to inviting me to settle for another refrigerator with fewer features and/​or capacity or another brand of fridge (Samsung) that they valued at the same amount (which defeated the purpose of my purchase for «matching appliances» anyhow), or to pay the full $ 900 upgrade price for the next highest French-​door Whirlpool Gold fridge they had in stock.
When they wouldn’t give me a discount on the difference, they suddenly *found* another fridge of the same model I bought at an adjacent store (Lewisville) and made me wait another day to have it delivered. No discount was offered on another one, no other options were given to me at all. They just offered to take up another day of my family’s time while we waited for them to successfully deliver a fridge.
Honestly, I was about ready to ask for my money back then and there (my Dad was with me, and told me not to). Though I was still furious.
As a basis of comparison, I shopped around. I could have gotten a stainless steel Maytag side-​by-​side at Costco for $ 999 installed (including haul-​away) which included a 2 year warranty, and with my premium membership I would have gotten 2% back on my purchase. (In case you’re wondering – yes, Maytag is the same company as Whirlpool and KitchenAid and some others.) Again, if I had bought the fridge at Sears Outlet, it would have cost less and would have been installed about a week faster.
Eh, whatever. I decide to wait until the next morning, suck it up, and take the one from the Lewisville store. Then, I get a call from the delivery guys the next morning saying that the one in Lewisville has a dent in the door.
So, I go BACK into Lowes and tell the manager to fix it then (I forgot his name). They then miraculously found one of the same refrigerators in Frisco that wasn’t damaged. Gee. Wonders never cease. I wonder why they couldn’t find that one the previous day.
Know what makes this worse? During this entire debacle, my visiting family (everyone was visiting my house for the first time during the holidays) was without a fully operable refrigerator over their entire stay at Christmas. And had I not worked with Lowes, this probably would have been avoided.
The day I penned this review was my mother’s birthday, and the following day was New Years Eve. They ended up delivering the fridge the afternoon of the 30^th, and we almost didn’t even have a place for her birthday cake that we ordered. That’s really the worst part of it for me. It seems like they actually went out of their way to do all they could to hinder the holidays for myself and my family.
So, why did I hang in there and wait for the fridge from Lowes? My Dad told me I should do it. He regrets that advice now. He even told the store manager that on our last trip to the store.
Generally speaking, firms that make it on my Unilocal «shit list» are firms that have provided me poor service and/​or products while I simultaneously spend a lot of money with them. This experience and addition is no different. Lowes, welcome to my shit list.
In summary, Lowes, I REALLY can’t justify giving you my business ever again. This was shitty business, and you all knew it. I hope someone from your corporate sees this and sets you all straight, assuming your corporate isn’t as equally screwed up as you all are at this location.

Customer service at this place sucks. I’m not a handyman and when I come to a place like this I expect a little more help. Someone who knows what the hell they are doing and can ask questions to ensure they recommend the right parts, etc. would be a great start.
Some kid barely took the time to assist me and quickly left when another employee told him someone in lighting needed help. And the lady at the register didn’t even ring up all my purchases. I know this because when I returned it the young girl at Customer Service told me. God Bless her for fixing that and refunding my money. She’s got a thankless job.
I won’t be back in this store for so much as potting soil

Staff are friendly and knowledgeable. And they have a nice swing chair that I want to buy.

Pretty helpful staff. Came here looking for paint and paint products.
I would avoid the cheap paint tape they offer here though. It didn’t work out well.
The paint lady was very friendly and knowledgeable regarding their products.
P. s. they have a loyalty program. Look out for the zounds of 10% off coupons they send out as well.

Good Prices right now for plants!

Generally helpful staff. I visit the garden center regularly and it is usually picked clean the later in the planting season (due to the highly visible and centralized location). Vast selection of annual and bedding plants, herbs, perennials and shrubs. Sometimes they have great in-​store specials and they always have something interesting on the clearance rack. Perfect for the budget gardener who isn’t picky about the plants they install in their garden. Just be sure to read the instructions on the plant tags if in doubt; but sometimes plant selections aren’t necessarily appropriate for our extreme Texas weather conditions. I don’t normally buy my soil and amendments here, but their prices are comparable to the other big box hardware store in town.