Kiwi Services

These guys ruined two expensive oriental rugs and are refusing to do anything about it. We chose them because they advertised they were professionals and knew how to clean rugs. After picking them up and taking them to their cleaning center they returned them, one with the tassels torn off and one with what appeared to be bleached areas. The guys returning them both agreed that they were damaged and I should call their customer service line which i did. I spoke with Steve Boyer and he assured me that they would take care of the issue if I gave him a chance. They came back and picked up the rugs, looked at them, said it wasn’t their fault and returned them to me delivered stuffed into the back of a rusty, late 1980’s model suburban. Steve Boyer offered to help and asked what I wanted. I told him the rugs are worth $ 6500 and i would like them fixed or paid for. He said he couldn’t do that much and would I accept less to which I replied how much. Crickets… no further contact from him until I wrote a bad review on Unilocal at which time he came back and said all he was willing to do was patch the fringe or give me $ 25. So now I have to sue these guys to get my rugs taken care of. Why can’t you give negative stars on Unilocal anyway?

In August 2015 I contracted to have my carpets and A/​C ducts cleaned. The carpet cleaning included two stairwells.
While the technician was cleaning the carpets, he got a call from his office telling him that he needed to be at another location within less than an hour. He rushed the remainder of the job. When I checked his work, he had left a bad spot in front of the commode in one of my bathrooms. I asked him to clean the spot.
After he left, I checked the spot in the bathroom and he must have left the machine on the spot too long and had burned the carpet. I checked the stairwells and he had not cleaned them. I was displeased with the entire job on my carpets, but that was just the start of my troubles.
He had knocked the dirt loose in my A/​C ducts and had not suctioned it up. Nine months later, I am still having to vacuum the black debris

Misrepresented Service Sold to me Over the Phone, Overcharged for «Deodorizing Enzyme Treatment» which did not work as described.
I called Kiwi Carpet Cleaning in February 2015 to ask what type of carpet cleaning service and delivery method is used. I spoke to a saleswoman over the phone and specifically told her I was looking for a cleaning service like Zerorez (I specifically used that company’s name when identifying the type of service and technology I was looking for.)I told the saleswoman I wanted a high powered, truck mounted extraction device in order to clean my carpets. The saleswoman enthusiastically agreed that Kiwi Carpet Cleaning uses the same type of technology to clean carpets. Well, when the man from Kiwi Carpet Cleaning showed up in an F-​150 with a 50 year old vacuum cleaner, some type of spinning brush and a spray bottle of orange chemicals, I knew I should have turned him away since it was exactly the opposite of what I was lead to believe I was getting. I let him in and showed him around and told him the issues I’m having, at the time, my carpet was only about 3 years old and I let him know I had twins potty training and there were some urine accidents on the carpet in their bedroom. He quickly told me in order to «deodorize» the carpet I would need to pay $ 50 more for that. In my opinion, when you are wanting your carpet cleaned, shouldn’t that also include deodorizing the carpet in the cleaning cost? What a big mistake, what he sprayed on my carpet was horrible smelling orange chemical even though he assured me it was all natural. After vacuuming with what looks like a 1950’s Kirby (I have a Dyson I should have offered him to use instead) and spraying water and chemicals all over the carpet, he ran a spinning brush over the carpet… and that was it! How is my carpet clean if the chemicals, dirt, water, and filth are not physically extracted?! I feel like the brush just forced everything deeper into the carpet along with whatever junk was sprayed on it. I was very unhappy but paid the man with a check. The man left, I waited several hours for the carpet to dry. When it was dry, I put my nose down to the area where the Kiwi Carpet Cleaning rep supposedly «deodorized» the urine out of the carpet and it still smelled like urine and looked no different than before. I then called customer service at Kiwi Carpet Cleaning to let them know they had grossly misrepresented the type of carpet cleaning service and how the cleaner charged me for something that did NOT deodorize my carpet. The technology Kiwi Carpet Cleaning uses is beyond outdated, reminds me of something from mid 20^th century. Kiwi Carpet Cleaning really needs to get with the new technology because what was done to my carpet is the opposite of cleaning. I keep getting a bill for the service which I am not willing to pay for a service that was sold to me as something other than what I received and then was upsold something that did not have the effect I was told it would by a Kiwi Carpet Cleaning representative.
Do yourself a favor and call a company who uses high powered extraction of the dirt, water, and filth in your carpet. If not, how is your carpet clean if the water, dirt, and filth remain in your carpet?

Very disappointed with our Kiwi services. I hired them to clean our microfiber furniture and chose them because of their pricing. They were here this morning and while overall, the furniture does look better, there were several water stains and pen stains that weren’t removed. This wouldn’t be an issue because I understand that some stains aren’t removable. But I was able to remove the stains with rubbing alcohol and a microfiber towel.
Also, my floors were left a mess. I didn’t think it was an issue when the technician left because I thought it could be swept up. I had to scrub my floors to get it up. It initially looked like paper but it turns out it was dried soap spots. There were also several areas on the floor where an oily residue was left. I’m just glad that we have wood floors and not carpet. I took pictures.
The last issue is that 5 hours later, the smell from the cleaner is still permeating the house. My throat is irritated from the smell and I’ve been trying to air it out since he left.
I’m so disappointed because I’d seen several positive reviews on the internet. I mentioned on my neighborhood message board that I’d report back after our service. I’ll be warning them to go with another company even if it’s more expensive. You get what you pay for.

I have used kiwi for more than 5 years. With dogs and grandkids running around their service contract is a great option. They are timely professional and I wouldn’t think of using anyone else

We have used Kiwi for the last 2 years. They charge an initial cleaning fee and then will come back at a much reduced rate anytime during the year for warranty cleaning. I have probably had them clean 5 times.
One thing to note is they only clean around the furniture. I use them for a quick cleaning or to remove pet stains. The carpet that has been cleaned always looks good.
The service people have all been professional, prompt and friendly.

We set an appointment with Kiwi to have our carpets cleaned. They gave us a window of 1 – 3. Their technician wasn’t here at 4 so we called. (of course the guy did not give us a courtesy call). He said he had car trouble (haha yea right) and would be there in 15 minutes. 40 minutes later we called again, hes on his way. Then we called again and their technician quit answering the phone. We had to cancel. We are going to use Zerorez instead.
Try this company at your own risk.

Kiwi provides great service at an affordable price. You can’t beat their warranty!

This place gives you false quotes! Called and got a confirmed amount of 95.26. Also in a voicemail .
We also asked for pet cleaning, which was included in this 95.26. One day later…
The carpet cleaner came to our small 2bedroom apartment and concluded it would be 276.00.
He was a super nice guy and very friendly but the pricing. Really ?
How do you go from 95 to 276.
Called to talk to management and they were «gone for the day» — terrible. Get a quote in person before going through with anything.

«Bait and switch» on the tile/​grout cleaning. Cost when they arrived was over twice the quote given over the phone. Company would not honor their original quote, but would meet «somewhere in the middle». Beware!!!

We have used Kiwi off and on for years… 2^nd time we have scheduled rug cleanings. With 2 large fluffy dogs, always great to just give them a call for touch-​ups on our carpet cleanings! It’s a life saver sometimes.

Kiwi Houston Flood Repair. Unethical Billing Practices. Contracted to re-​mediate after Memorial Day flooding 5÷25÷15. Quoted work on 6÷26÷15 did not begin until 6÷29÷15. The employee was more interested in taking smoking breaks and going through the items that were being thrown out due to flood damage than completing the work. The house was left a bigger mess and the flooding. Called supervisor repeatedly and replacement team sent. Continued to request copy of invoice, did not receive until 7÷11÷15 for 3 times the original quote for the work completed. Began calling to discuss, finally spoke to someone 7÷14÷15 and was told they would get back with me the next day. Did not hear anything. Called then next day 7÷16÷15 and told the invoice had been adjusted, had to ask that it be emailed to me. Invoice had PayPal logo on it and I wished to pay this way, unable to find how, called told it was not available. Did not feel comfortable giving credit card info over phone, mailed check 7÷20÷15. Received notice in the mail 7÷21÷15 that they have filed a lien against the home as of 7÷14÷15. Called to complain and have not been able to reach anyone other than call center.

Love my newly cleaned carpet! My Service Tech Rick was knowledgeable and worked efficiently the entire time. I will definitely use the service again!

We moved into an older house this year and cannot yet afford to replace the flooring.
We have Kiwi scheduled for our third visit of the year because they do a great job and the warranty makes it easy. We are able to prioritize other items because maintaining our carpet is so much cheaper and easier with Kiwi.

This is our second year using Kiwi. We originally booked them to clean our carpets and then to take advantage of the warranty. The techs that come out are always friendly and do a good job on the carpet. We have pets and they have been amazing at getting out our pet stains. They are always running specials and the customer service has always been great. Easy, flexible, the most reasonable that I have found price wise and you just cant beat the warranty.

Bad experience overall with this company, and will never use them again.
We were moving and called Kiwi to clean our grout and carpets. We were very happy the first day. When they left there was what looked like dirt on our tile. We assumed it was from where they cleaned the grout, but when we went to mop the floors the «dirt» would not come up. Long story short (and a month later) we were promised they would buff out the scratches on our tile but the scratches are still there; we were promised a refund but have yet to see a check.
The other reviews that say the dirt comes back after the carpets are «cleaned» are correct. Our carpets look the same now as when Kiwi first came out.

I’ve been using Kiwi at the house I’m renting for about a year. I had them come out for the initial cleaning when I moved in, and I’ve had them back 2 times during the year using the warranty, which is the best feature. They are prompt, affordable, and professional. I’m about to move out, so I will only get to use them once more, but I highly recommend them to friends and clients.

Used Kiwi to have living room carpet cleaned (500sqft). We’ve used them in the past in other markets and here in Dallas to clean the ducts — this time they were less than great. Used half off deal to get the room for 50.00. They arrived on time, came in and after trying to up sell on every other rug in sight, got to work. They said over the phone that they move furniture — we moved the bulk of it the night before anyway but left a sectional, chair and ottoman. They moved the sectional a few inches, but did not vacuum, treat, buff, or rake under it. Wife did agree to have them do one rug — 5’x8’ rug cost 50.00! She talked them down to 45.00. Anyway we’ll likely call them back under the free return (small fee) policy to try and get some $back but would not recommend them for carpet cleaning. Final note — used Zep spray to get out some stains they «couldn’t».

I used Kiwi to get the air ducts cleaned for my mom who has lung cancer. I called at 1pm and they were able to fit me in the same day by 5 pm. They thoroughly cleaned the air ducts, the staff was professional, they gave me the Internet coupon price without me asking, and reduced the price onsite (I had less air ducts than I had quoted). I would gladly use them again.

Good carpet service with a fun marketing campaign. I have used them a few times before and plan to keep using them not just because they back their warranty but they normally get things cleaned. I will update this review with my upholstery cleaning on Friday!

I have been using Kiwi since 2005 and with 3 dogs this service is a lifesaver!
Their warranty service allows for unlimited visits per year for only a trip fee and a minimum charge per room per visit. It is perfect for when we are expecting guests (or when guests have just left in some cases). My husband suffers from allergies and always notices improvement after a cleaning. We’ve also used Kiwi for air duct cleaning as well as to keep our wool rug looking like new.
I would most certainly recommend this type of warranty service for folks with pets or kids!

They suck! My carpets were black less than a month after they came out! Steam cleaning is the best option! Their buffing system is ridiculous! I paid $ 279! In process of getting a refund!

I had 3 rooms of carpet cleaned + all the tile in my house (about 500sq ft) cleaned with their service. I booked weeks in advance for a Monday and the Saturday and Sunday before they called to ask if I’d be willing to have the service moved from 2 – 4 to 12 – 2. Not a problem, we rescheduled. After a call at 2:15 to the office, they — without apology — told me the technician was in my area and would be there in 10 – 15 minutes, tops. He finally arrived full of excuses at 3pm.
As he started prepping the rooms, it was clear that he wasn’t going to move any accent furniture. (We had removed chairs and the like already, but assumed as with other services in the past the technician could work around an accent table or two). It was only once we asked to move them and we moved them out of the room ourselves that he cleaned beneath them.
They’re certainly not the cheapest service and while I have the 2 year guarantee and will likely use it, I’m not looking forward to their scheduling inconveniences when doing so.
I give them a 3 star because the job itself was done to expectation. I don’t feel they deserve any more than that because any carpet cleaning service should be able to clean a carpet — it’s the service capability that would repeat customers. Other than the guarantee, I won’t likely use Kiwi again in the future.

I used Kiwi a few years ago in my loft and was pleased with the service but the carpet was dark and we were just having it cleaned bc it was time to move out, so didn’t really have an emotional reaction to it.
Fast forward to present day townhome with wood floors throughout, except for the 2 bedrooms — WHITE plush carpet that was brand new when we moved in. It looks like new again, despite spilled coffee, muddy paw prints, makeup explosions and various other indiscretions over the last 5 yrs.
Called Kiwi on Tuesday, they showed up on Wednesday. An hour and a half later my whole house smells fresh and clean and my carpet looks brand new. Clean, fluffy and NO stains or dog hair! (I have a 165 lb long haired, shaggy dog, so this is monumental). The dude was really friendly and talked to me about the carpet, how to treat anything that may happen in between cleanings etc.
It was less than $ 100 and I can have them come back anytime for a year for $ 4 per room and $ 28 trip charge. Woot!
Also, it’s eco friendly, non toxic.

I had a leak in my living room from the sprinklers and tried to clean it up myself, but realized it was too big of a job. A friend of mine had just had her carpet cleaned by Kiwi and spoke very highly of them, so I decided to give them a try.
They were at my house within just a couple hours of my initial call. The technician was very knowledgeable and assessed the situation to determine if there was any permanent damage. Because I had removed much of the water and was willing to do some of the work myself, he worked with me to come up with a solution that fit within my budget. He allowed me to use my own fans, dry the carpet pad out in the sun, and gave me instructions to spray it down with Lysol before putting it back. He cleaned the carpets and then I relayed the carpet pad once it had dried.
The technician also was flexible to work around the AC serviceman I had come out at the same time. My experience with Kiwi was one of the best I’ve had with home service technicians and I’d recommend them hands down to anyone needing their service.