Glass Doctor of Dallas Metroplex

These guys are amazing. Emailed on Unilocal app, I revived a response within 8 hours asking me to call them. I call them at 10am and technician arrives at 2pm and fixes the issue by 3pm. Pricing is reasonable too. I highly recommend these guys!

Called Friday morning to repair a home window after a break in. Requested a 30 minute heads up on arrival. By 4 p.m. still no phone call but I called and left a message. By 5 p.m. no return phone call or explanation leaving me with a broken window all weekend long. Extremely unprofessional.

The WORST customer service I have ever encountered! As a business owner, I’m appalled at how incredibly rude and inconvenient the staff is. It has now been 7 days… Yes, 7 days since I originally scheduled the appointment for a truck window to be repaired… The first time this company came out after I scheduled my repair… I had to move the time due to a meeting running over time… Then the time frame I was given (11 – 3) was a no show for until about an hour after the scheduled time frame… Well… I can’t be there due to my youngest daughters extra curricular activities that involve me being present… So my sitter stayed at the house while they «repaired» the window. The window that the d vet brought had been scratched, yet no one notified me of a reschedule or what the problem had been. I arrived home later that evening assuming the window had been repaired and to my surprise it had not been… Needing this vehicle to pull our boat for family vacation the following day… THEN were rescheduled for today… 11−3… I ask that it not be so close to 3 as I have to pick up my children from school and carpool… As I’m waiting in a VERY long carpool line to pick up my youngest daughter from her elementary school because no one had arrived at my home yet… I get a call from the office with a very young and cocky ‘boy’. I LEAVE my daughters carpool line only to find out that the driver had left my home witch was 2 blocks away from my daughters school and the ‘boy’ calls me back (I’m furious at the point) and tells me he had left and I ask him to call the driver to turn around (he couldn’t of gone far) and refuses to do so in the most ignorant manner. Now they are refusing to replace my window lol
So thankful to find out what bad business this company dishes out to its customers before my company booked their window installments the home subdivision were designing on Las Colinas.

They’ve been good to us so far. We’ve had them out for two jobs, first for a large double-​paned frosted glass window in our bathroom, and again to start tackling our growing number of windows with broken seals. In each instance, the service has been prompt and convenient, the work has been high-​quality, and we’ve been happy with the price. We are opting for low-​e windows throughout, as we hope they will do their little part to save energy here in our hot summers and chilly winters.

Beware. they scam you. I used them for car windshield installation.
They scam you into believing that they are installing OEM parts thought they don’t. I was told again and again over phone that they will install OEM parts. I specifically asked OEM or after market and they said OEM. They came and installed with after market parts. they are pricey for after market repairs.
Other than that the quality of repair was good.

A bird flew into one of the windows on our home, so I began researching glass repair places here on Unilocal.I called a few, got the run around from one, then, one day on my way to work, I drove by Glass Doctor. I gave them a call and they immediately scheduled Edgar to come by my house and give me an estimate.
Edgar arrived right on time, he was professional, he gave me an estimate, but he didn’t have the proper gauge glass with him to replace the pane on the spot. Instead, he took a spare piece of glass and glued it over the hole to keep the water from the impending storm out until GD could come back to complete the job on Monday.
John came back out Monday, replaced the broken pane with a new one in no time, took the rest of the company’s payment, and was on his way.
My experience with Glass Doctor was a pleasant one and I highly recommend giving this company your business next time you have a need. I know I will.

Incredibly professional, on time, and did a meticulous job. I needed several glass panes and shelves installed in a bar area, and the initial service call professional was on time and did a great job explaining the scope of project and my options. Sal, another tech, came back for the install. They could not have found a nicer, more professional, and thorough individual to represent their company. Highly recommend!

This is the most efficient, professional company I have dealt with in a long time. We had a frameless shower door made to order within a week. Jeff came to our home, took the measurements, showed us style options and was also one to do the installation! Jeff was on time, in uniform and very courteous. We received a scheduling call when the door was ready and reminder calls prior to our appointments. I am sure we will use Glass Doctor in the future. We HIGHLY recommend them for their professionalism, quality product and fair pricing.

Glass doctor think you so much for the beautiful glass shower door you all installed I’m my master bath I will recommend you all to everyone I know!!!

I had a couple different glass needs and it was nice to find a company that works on glass for my car and able to help me out with my home. They told me to come to their showroom to see their large wall of samples so I could decide which one I would want. I had a great experience and they will be my first choice when I need some more done.

I called Glass Doctor on a Monday morning after taking a large rock to my windshield on 121 the day before. They presented several options to get my windshield replaced, valet shuttle service, come to their location and wait, or they could come to my home to perform the work. I assumed there would be an additional fee to come to my home, but the scheduler informed me there was not. No brainer! The technician arrived the next morning, promptly at the promised time of 9am. He performed the replacement in just over an hour and the work was absolutely perfect. Fair price and unbeatable customer service, I will recommend them to all of my family and friends for any glass repair need.

I asked for someone to come by to measure my front storm door and provide me with an estimate. I received a call from the representative apprising me of what it would cost would be to replace the glass in the front storm door.
When I arrived home, I discovered the entire glass was everywhere and had fell out. The glass was already shattered and it probably wouldn’t have taken much for the entire glass to have fallen out but at the very least the rep could have least informed me of this when we were on the phone or cleaned up the mess, both which weren’t done.
When I contacted the rep’s (whose name is Manny) supervisor who was at first apologetic, and then became very combative, he informed me it wasn’t their responsibility to clean up any mess and how would I be able to prove they did it in the first place?
He ended the conversation by implying since I didn’t choose their company to replace the glass he didn’t feel they weren’t obligated to do anything.
I’ve also filed a complaint against this company with the Better Business Bureau submitted a letter grade for VERY POOR customer service on Angie’s List as well.

I called Glass Doctor to repair a glass shower enclosure, which I found out is work they don’t do. Even so – and only when I asked them – they gave me a referral to a local company that could do the repair. It was somebody they had referred many people to and got good reviews about, so it didn’t sound like some sort of «I’ll scratch your back» co-​marketing deal. I ended up using that other company and was pleased. Nice to know you can call Glass Doctor for whatever you need and they’ll get you to the right place.
The guy on the phone, Jesse, was so nice that while I was on the phone I decided to replace my van windshield that has a rock chip in it. Glass Doctor quoted me a price, then asked if I had flexibility about the timing (which I did), so they cut $ 100 off the quote and set an appointment up for later. They haven’t installed the window yet, so I’ll update this review then. But for customer service and pricing, Glass Doctor gets 5 stars from me!

The scheduling manager was wonderful, and assured me they’d do all they could to accommodate my schedule. They did! The next morning, Mr. Cleary showed up to my office. He was kind and professional, and called to tell me he was on his way. Mr. Cleary is great. He is kind and professional. I thank him for squeezing in my request between other appointments. He arrived promptly, and completing my front windshield repair within 20 minutes. My hubby will be calling him tomorrow. The best part is that we were offered a $ 15 discount on our next service, so hubby’s job will be even cheaper than mine was.
BTW This is the 2^nd care I’ve had serviced by Glass Doctor. They replaced my front windshield in my old car, about 2 – 3 years ago. I will call GD every time I’m hit suddenly by a rogue rock.

We needed tempered glass to put over our dining table and Glass Doctor beat the price of other places by half! More than that, their service is great! We worked with Steve, who was very responsive and gave us great updates about when our product was going to come in. Delivery is usually 7 business days.
My whole experience was great and would recommend them to anyone!

Highly recommend you stay away. I’m sure everything is great when there is no issue. However, if there happens to be an issue rest assured they will stonewall you and deny any and all liability. I’m so sick of writing about it (their website customer survey, their corporate emails, their facebook) that I’m just going to paste the what I wrote on their survey thing so you have an idea of my experience. Good luck.
The person who initially answered my call was incredibly courteous as a good salesman should be. However, when the service he promised us was not what we received, of course it was a different story. I specifically mentioned that the plastic molding on either side of my windshield was hard to remove and asked that in the event it was damaged or broken during installation if it would be Glass Doctors liability. He said there were no notes on his computer screen of there being a problem with my cars make and model so if anything was damaged Glass Doctor would be liable. Well, within 5 minutes of the service tech showing up he broke one of the moldings. He asked if we knew where we could get another one to replace it. I said hold on, your company told me they would handle it. So I halted the installation and called Glass Doctor. Miraculously, no one knew what I was talking about all of a sudden. No one knew who I talked to previously and all I received was a complete denial of any liability what-​so-​ever. Since I chose Glass Doctor over it’s competitors specifically because you initially accepted the liability and because I needed the car that day, I accepted the installation with the intention of taking up the matter at a later date and noted so on the invoice and on my check. I documented the entire installation with photographs showing it was, after all possible to remove the molding without breaking it as the service technician did so on the second trim piece (where it was glued, however he did break it at a hidden screw point behind the door where he did not remove the screw). I couldn’t be more upset over the entire process. I will continue to pursue this matter to the fullest until the problem has been rectified.

Fast friendly and professional! Been here more than I care to mention for rock chips in our cars windshields. I always leave with a repaired chip in less than 20 mins. Nice job guys! They have scads of glass samples for your home as well!

Glass Doctor staff got me in and out on time.
They took care of all the paperwork for my hail damage.
I think they left my truck cleaner than when I dropped it off.

I called a competing company before calling Glass Doctor. They quoted me a price for my windshield replacement, but told me that the price is only good for the day because the «price of parts ans supplies are susceptible to change.»
Then I called glass doctor, and spoke with someone who was able to promptly give me a quote, and they not only matched the competitor’s price, but Glass Doctor beat it as well. I appreciated the professionalism of the person I spoke with over the phone. Therefore, without calling a third company, I booked Glass Doctor to come replace my car windshield at my house. Even better, the service man that arrived the next day was also very nice and professional. He called around 8am to say he would be there around 11−12pm, and sure enough he was there right about 11am. He did a clean job, reattached the rear view mirror and registration/​inspection stickers.
I just got the windshield replaced. After a couple of days if there are no issues I will change my rating to 5 stars.

Long story short, I cannot speak to the quality of service that Glass Doctor provides. However, I can certainly speak to their ability to schedule appointments and honor their commitment to those schedules. If that is important to you (which I assume it is), please read below:
Over the weekend, my wife and I found that one of the small window panes in our sun room shattered. We got on Unilocal and found Glass Doctor with a few 5-​star recommendations and decided to give it a try. We figured they would be a good choice based on the BBB and other accreditations found on its website.
I completed the on-​line form on their website so I could explain what was needed and have them call me when I knew I could get someone to schedule service. They called back within a few hours which I think is pretty prompt service for a web form submission. During the call, the rep that I spoke with was very polite but said they were booked solid and would not be able to get someone out here for 48 hours. I told them that, given my schedule, that would actually work well. They stated that they would call me that day at least 30 minutes prior to showing up to inspect the window, give me a quote, and hopefully take care of the window.
48 hours later, I get a call from a different rep stating that «none of our [their] technicians would be in that area today and we [they] wanted to see if we [they] could reschedule an appointment for the next day». I told them that I had already waited 48 hours with a broken window based on their schedules and availability, and if they could not get someone out to my home that day, I would take my business elsewhere. The rep told me that they could try, but there was no guarantee. I politely told her that her company was wasting my time and said that I would take my business elsewhere.
Very disappointing experience to say the least…