Fitness Connection

The gym it’s self is fine but the billing department and staff have the worst customer service ever. They could honestly care less.

DON’T JOIN!!. I was in Mexico when they left me a voice mail about my past due payment. I had lost my debit card and had to get a new number in Mexico. I called them right back and gave them the number and was charged late fee, returned check fee and all that garbage. Each month since, I have been charged $ 43+ per month. This morning, I was told the reason why is that the billing company and the Carrollton facility did not exchange information and so I am being charged all this extra money each month. Is it too much trouble for them to communicate? Needless to say, I’m outta there, if I can even get out!!!

We were new to the Dallas area and we came across Carrollton fitness connection, it’s a really nice facility and the options for machine are overwhelming but they are packed all the time except on weekends. We spend so much time looking for parking and then end up Parking down by subway. But what got me upset today was that I was charged an annual fee that I was never told about. I understand that we signed for it and should have read but it was something I over looked. What makes me upset is that the salesman didn’t mention it to us which he should have and believe me we would have been more than likely fine with it. But instead he failed to mention it and I really feel like they just stole money out of us. There is no reason not to mention something like an annual fee! Like I said we more than likely would have been fine with it instead now we feel like you guys just lied to make a sale. We haven’t even had the membership for 2 months and we were charged this fee.

You get your money’s worth. $ 10/​mo and some change. Oh… but they don’t tell you there’s an annual fee of $ 35 they collect around Christmastime.
Small dry saunas. Always packed! Looks like it’s never been cleaned… EVER!!!
Confirmed this today!!***
No pool, no place to kick a ball around.
Kids place closes at 9. Germ Factory.
***Yikes!

I can not stress enough, DO NOT SIGN UP AT THIS GYM. The only thing they are good at is scamming customers. Their customer service is abysmal, inside the gym and even at the corporate level. I have had to call customer service numerous times and every time the representative has given me attitude and blamed me for all issues without trying to help resolve anything. They will charge you relentlessly and even after I sent THREE cancellation notices they gave me an incredibly hard time even sending membership fees to a debt collection company. After you pay you must then call corporate and magically they are able to cancel over the phone. If you don’t take care of it they will continually try to charge you and repeatedly send high amounts into debt collection as they explained to me. This company is all a scam, there are even news articles in Texas about how they try and take money and avoid cancelling at all costs. DO NOT SIGN UP HERE.

This is the worst fitness connection I’ve been to. I had been a member for almost a year and half at fitness connection in spring, tx. Utterly disappointed. I just moved here about three weeks ago and I was dumb enough to cancel three weeks ago. Now I am paying $ 20/​month. They processed my cancellation pretty fast and I did everything online before to cancel. I came in today and saw a $ 10 down and $ 10/​month. It hasn’t even been a month yet and I’ve got charged with the annual fee. I wanted to go with the deal I saw today and they wouldn’t let me. The parking is always packed. And when you want to cancel, you have to send in a certified mail preferably. Who uses mail anymore? And seriously, the service is definitely not as great as the one in Spring. The only good thing about this place are the equipment and that is open 24 hrs except on Saturdays. I will be cancelling as soon as I can.

I dislike corporate klectocracy…9.99 per month no membership .but oh they don’t mention to $ 35 annual fee, they don’t tell you you MUST write in via USA to request a 30 day cancellation… to there corporate office at 16 969 texas ave. Suite 500, Webster tx. 77 598… to request this non membership cancellation… after they mislead you that all you have to do is cancel the bank direct payment… beware …

Been a member since it opened. I love the womens gym. I love the classes and instructors. BUT if you go here 5pm onwards the kids club are crowded and not enough staff. Went here with my 9yo son and 22 mo daughter and asked my son if someone checked on them when daughter was crying he said no. I suggest go here in the morning if u have little kids.

This gym is OK for the money, but the negatives are starting to pile up for me. It gets extremely crowded after 5pm. I’ve even gone at 9pm and it was still packed! It is to the point that if I can’t get there on my lunch break or by 5:00pm, then I just say forget it and either run outside or workout at home. Parking is also ridiculous when it’s busy, and there are tons of children.
If you are looking for good child care while you workout, that area seems large and like they have a lot to keep the kids occupied. I don’t have children though, so I don’t know much beyond that.
They do have a lot of equipment, and it is kept in pretty good condition. The few times I’ve seen a broken machine, it’s been fixed by my next visit.
The sauna is clean and nice, but it can get really crowded at peak times — like standing room only crowded!
The cancellation process sounds like a nightmare, so beware! They require a certified letter received with 30 days notice, and it sounds like even then, some people had some problems.
Honestly, for $ 10/​month they offer a lot. I think I am ready to pay a little more for extra amenities and better customer service though.

The facility is always clean and the people who work there are very helpful. The fee is very affordable and they have a lot of fantastic classes. I really love that they have a «Women’s Area» where they show movies while you get your cardio in. My only complaint is that they don’t have a way to manage your account online. Other than that, a great experience.

Oh Fitness Connection how we have stepped up our game! I have been visiting this chain for a few years now down in the Houston area. I had seen a few popping up in Dallas and got invited by a fellow instructor to come check out her class.
I have had friends who worked with Fitness Connection in the past and I can tel you it was not a good experience. The facilities were lack luster, low pay and horrible morale. From what I am hearing they have done a complete turn around in the Dallas area because they have the right people in place to provide a quality work environment.
In regards to this location, I walked in and was blown away. The gym is brand new and massive. I mean there was so much equipment and space I was super excited. The group X room was huge and amazing. The parking lot was packed but there was still plenty of free equipment inside of the gym. The kid’s club was super cute also and the kids were playing on learning tablets which was awesome.
The only so so thing I encountered was the front desk staff. The were okay, right in the middle of the road. i can tell you when I left if I was judging if I wanted to join from their behavior it would be a no. I just didn’t feel welcome. Besides that it was a great visit for sure.

I truly do like my gym. It’s certainly affordable at $ 10/​month. I love that they offer classes and I love taking them! The Zumba class can always give me a great workout and yoga has helped strengthen me in ways I didn’t know possible. For the most part, I like the instructors. There are a few whose classes I don’t enjoy as much, but hey all I really need is a leader to motivate me!
The women’s workout area is nice, I will definitely say. There’s a media room with bikes, treadmills, and the dreaded stair master that plays movies while you work out which was GENIUS, and whoever’s idea that was I would like to personally shake their hand! The women’s locker room is always spotless and smells surprisingly nice for a room of sweaty women and their sweaty clothes.
My favorite part is the sauna which is in the locker room. I love to go in there after a workout, it helps relax me and I sweat out all my stress.
The only thing I would change would be the people who try to sell me the workout powders as such. It’s not a big deal, but when I’m trying to leave the gym, I’m worried about a shower and don’t want to have the workers try to talk to me about workout drinks.

To preface this review, I was a member of 24 hour fitness for couple years, then LA fitness for five or six years and recently switched to fitness connection. I think I like most about this gym is the free childcare. That is the biggest childcare room I’ve ever seen at the gym and the girls who work there are all great. Many times they have activities going on for the kids. My three-​year-​old has come home with colored papers, balloons he has colored, and I have walked in on the girls playing soccer with the kids and having dance parties where all the kids are doing jumping jacks. The other gyms I’ve been to usually just sit kids in front of the TV.
I also really like the classes. There isnt a huge variety of times, but the times that are offered work well with my schedule and I like the consistency of being able to go at the same time every day.
I also really like the big locker room with a clean dry sauna. The showers are always clean as well.
Most of the negative reviews have been about canceling, but that is the same policy I am encountered with my previous gym when switching to fitness connection, so it isn’t specific to them.

I’ve had great experiences so far! I was skeptical because I always check Unilocal first and saw the reviews talking about customer service, or rather the lack of… And working in the service industry that’s very important to me. But I took a shot in the dark and emailed for information. It was forwarded to the Garland location and they contacted me immediately. I spoke with them and let them know I was interested in the Carrollton location. By the next day, I was connected with the sales manager from the correct location (Carrollton), and he was awesome. He called at the exact time expected and all. He was helpful and friendly, and we set up an appointment for later in the week. I only paid a $ 10 enrollment fee and have the $ 10 a month fee. There is a yearly Maintenon fee of 29.99 but that’s nothing for the amenities, cleanliness, and price of this gym. Even when I went in to enroll there was no pressure. We took the tour and Raul even showed me how to use a couple machines that I hadn’t seen at my other gyms before. I’m glad to have found a gym that I feel is a good fit. There’s lots of reasons I think this is a great choice, a summary would be: great customer service, the size of the women’s room, new WORKING machines, yoga, and the sauna!
P. s. If parking is what concerns you about this gym. It is in a HUGE shopping center anchor store unit, with a huge parking lot to match it. It gets full but who cares if you have to park far, you are there to get a workout… Right?

Dustin gave me false information regarding a promotion and when I went into the facility I didn’t get acceptable service. Communication is everything in sales and the main thing is honesty. Left there and signed up with Lifetime Fitness!!!

I love fitness connection, The location is VERY convenient. Their class schedule is also really well laid out with many options to choose from on on most of the days. For the most part I REALLY like the instructors minus a few, but you can’t like them all. am I right? … isn’t that the saying? ;) Anyway, awesome woman’s area with an a really well planned out media room that plays girly movies while with tons of machines in there. The only think I wish there was a scale some where in the building. I would like to know my progress.

I absolutely love this gym already! I signed up yesterday with an awesome lady named Bell. She wasn’t pushy very nice. I love how the gym is not packed at all, and to think that the parking lot was full. everything was super clean, has its own girls section which I like just in case it’s really busy in the weight area.
I hope this gym stays like this super clean and nice.

I have been a gym member since I was fourteen years old, and I have worked out at many different facilities. First, MOST corporate gyms will have aggressive salespeople, lack of corporate customer service and tough contracts. It’s unfortunate, but that’s just the reality of it. You really do get what you pay for.
I have belonged to Fitness Connection for two whole days, but I will tell you my experience thus far. The salesman was informative and not pushy, it was apparent that he has some experience in this field. However, he did say that the initial first day offer was only going to be offered that day and prices go up afterwards. This is a common sales tactic. Another review mentioned a $ 200 down membership, that’s ridiculous… I paid $ 100 down and $ 10/​month but there are other options as well (some of which include supplements, etc.). I also got a text message this morning from a trainer wanting to set me up with a fitness assessment, which I politely declined.
The gym speaks for itself. It’s very clean. It has all new everything and lots of it. The Lifetime, LA Fitness and 24 Hour Fitness closest to this location cannot offer that. I have been going in the mornings (10am) and have had no issues parking. There are a lot of people in the gym, but it doesn’t really feel busy because it’s so big. I can’t imagine ever having to wait for a machine here, and they have a 72 hour policy for broken machines to get fixed or replaced. There are a ton of tv screens and they are all working. I haven’t had any issues with Wifi, as stated in another review. I especially like that there’s a small section of the gym just for women, and it includes a movie screening cardio room. Unfortunately, the class schedule doesn’t offer much variety of times/​classes. There are racquetball and basketball courts, but no pool. I have belonged to LA Fitness in Carrollton for about 8 years and never once used the pool, so I won’t be missing that. There is an obvious difference in the type of clientele at this gym compared to the LA Fitness (near Willowbend Mall), but that hasn’t been an issue for me. This gym is a more convenient location for me, so I’ll be giving it a shot for awhile. I may keep my LA Fitness membership until I make a final decision and I will update this review in a few months.

I like it, they have tons of equipment and always keep it clean. Though I don’t use because I’m a guy, they have an area dedicated to women and also have free fitness classes (again, I don’t use these either but it’s a feature). They have a basketball court, saunas and racquet ball court, as well.
Another big plus is them having a child care center. I’ve left my son there and the staff has been nothing short of helpful. Never had a problem.
10 bucks a month, 1 annual fee in November. I’ve only been charged the annual fee once, like they stated, and haven’t been screwed over, so not sure what everyone else is talking about — then again, I don’t plan on canceling or have no reason to so right now.
ONLY gripe I have isn’t really directly the gym’s fault — they definitely over-​enroll this gym so the parking lot is impossible to park in any day from 5pm-​8 pm. You’ll find a spot, but it takes time and dedication. Besides that, it’s a great place to workout and like any other gym is whatever you make it to be.
Check it out!

This new location is spacious compared to their older ones. Two story building with plenty of equipment. They offer various prices starting at $ 10 a month but I was very disappointed at the initiation fee. For a fairly new location, their initiation fee was about $ 200+ which was more than Lifetime, LA, and 24 Hour Fitness. Service was not as pleasant as I had expected. The front desk wasn’t as friendly whatsoever.
I had gotten a 7-​day trial pass online and brought it in to check out the new facility. The consultant who assisted us knew little English. She was friendly but seem to know little about the service they offered. Instead of helping us settle in, she kept trying to make us sign up the day of our arrival. Also, she would not accept our 7 day free pass. She wanted to give us the one day pass instead. Everything was off with our service experience. I like the place but they definitely need to work on customer service.
Several weeks later, I called in to ask for pricing but the general manager weren’t able to provide much information unless I come in to the facility. I asked several questions about different deals but all he wanted was for me to come in. Honestly, with a busy schedule, I would like the information to be provided up front before making an effort to come out. Even a simple question he couldn’t answer unless I make an appointment to show up. Overall, disappointed with their service. Just hope they get better training on their service skills.