Dunkin Donuts

I wanted to recognize the hard work that this Dunkin Donut has done and continues to do since my first couple of visits. they have the right group of Staff who always seem to be very friendly and helpful with smiles on their faces. Working fast food must be very difficult but at this point I think this staff and this Dunkin Donuts has it managed very well «KUDOS»

I was so excited to have DD so close to Eagle Harbor. However I was disappointed in the bagels. Too dense and not flavorful (a bagel competitor across the bridge is much better). The staff is super nice but service is slow. And by the way. I saw 2 K cup coffee boxes priced higher than if you bought 1 and then another (in other words 1 each box was cheaper than their offering of a two pack). PS I really love the French crullers though.

Has been open for long enough to have the operation working smoothly… Literally have NEVER received a CORRECT drive thru order.
The location itself is small, and designed poorly, but the caffeine addiction has been stronger than the inconvenience.
The coffee tastes like coffee most days… Despite that I now order black, and fix it myself in order to ensure it doesn’t taste like Hummingbird food. Blueberry muffin? Get blueberry donut. Sandwich? Here have someone else’s sandwich. … Definitely go inside to order or check throughly before leaving the drive up window
Update– went from 3 to 1 stars… Frustration with this location… orders continue to be wrong. I don’t know why we keep trying to eat here. There’s no excuse for orders being incorrect 90% of the time.
Just got someone else’s order, went back to correct it and instead of offering to make us new food, they gave us our original order– which has been sitting out on the counter for 20 minutes. …
The supply and demand also seems to evade the folks in charge of ordering… Selection is often severely lacking and they didn’t have proper cups at one point this week. Think it’s time to give up on this place.

Selection is a problem. I went in on Saturday morning to buy a dozen assorted bagels. They had 1 poppyseed, 1 cinnamon raisin, no onion, a bin full of plain (which you can buy at the supermarket for ¹⁄₃ the price) and a few everything. Walked out empty-​handed. Hopefully, they have more donut variety.

This location has been open for a few months and has had time to work out the kinks.
The parking lot is a hot mess some days. You enter from the back/​side road near Food Lion and there is one exit. Some people don’t understand ‘ENTER’ and ‘EXIT ONLY’ signs so it gets pretty terrifying leaving and cars are trying to run into you because they’re going to the wrong way.
The building is split in two. I had thought the entire thing would just be Dunkin but it looks like another store is being built on the other half. The drive through is in the back and I haven’t had any issues with hearing them and them hearing me.
It is a chain coffee place. nothing fancy but the lack of consistency between visits stands out.
Some days my bagel with butter costs upwards of 50 – 75 cent more than the others. I have been told that getting it with cream cheese would be cheaper and that a plain bagel would still cost what it does when CC is added to it. I don’t understand that. At other locations (and even this one) have done a ‘sub-​other spread’ on the key to swap CC for butter and it doesn’t charge extra. It makes me scratch my head why sometimes I’m charged more for butter and sometimes I am not.
Also. they aren’t using butter, it is margarine per the workers and taste. I have been told I can order a plain toasted bagel and they will give me a butter packet to put my own butter on it. I do appreciate the alternative suggestions.
The last few times I’ve been the drive thru worker ‘couldn’t give me a total for purchase until after I got to the pick up window. I do prefer to be told my total before pulling up in case they missed something, added something, or my total is just not what I expected at all.
Coffee flavor and worker attitude is why I’m giving it 3 stars instead of 2. It tastes fresh and they don’t kill my drinks with sugar when I opt in for 1 like the other joints in the area. Adding a turbo shot amps up the yummy roasted flavor and can counteract the sweetness if they add too much sugar. The workers are sweet mannered and I have yet to encounter a grumpy pants.

This Dunks has been open for a while now, but I went there on the day of their official grand opening. Free coffee, spin a wheel for free donuts, a Dunks racing car, and 106.9 the Fox radio station was promoting it. I couldn’t stay away from them.
The location is on a nice corner across from Eagle Harbor, and I am sure that it will capture all of the traffic that comes across the James River Bridge. The first time we came here it was a rough drive thru adventure, but it appears that they have smoothed out those crinkles.
I really like the décor that Dunks has started. I guess I would call it modern retro. Lots of the orange and pink colors everywhere. Overall, the customer service was good and we left happy. The true test will be when I stop here 6 months from now and see if they have gone downhill or if they have happy employees. That is the make it or break it for these stores. Bad customer service and getting orders wrong means that I will hit another location or eventually get so frustrated that I will stop going altogether.
For now, they have my coveted 4 star rating.