Compass Bank

What a miserable example of a bank. At one point I carried over $ 40k in a business account here. When I opened it I was told it would be free. When I moved to another bank back in February there was a balance of $ 140 on the account. I was charged $ 15 a month until that money ran out. Then $ 15 and an overdraft fee. With zero notice the account carried fees. I came in today with a -$ 46 balance and asked the manager politely to zero out the balance keep the $ 140 they already took and allow me to close the account.
I was told it is entirely my responsibility to know there are changes made to the account and that I would be charged fees. The manager of the branch decided to refund 2 fees but would not zero the account and had the audacity to ask me for $ 12.34 cents… This is such a frivolous amount of money that it seems worth noting that their customers happiness is not worth $ 13. But rather they keep that and have an extremely upset person in their bank.
I paid the $ 12.34 and closed my account today.
I will continue to carry large balances at other more worth while banks.
I hope somebody finds this helpful!

I try to be understanding of retail banking considering all that it entails however if I could give this branch of BBVA bank zero stars I would. Very unprofessional, terrible customer service, and supervisors berating employees in front of customers.
I was being «helped» by Rukhsana (Roxanna) Khan and she was so unprofessional. I came into the bank to setup a new account and she did not even show me the different types BBVA offered. During our meeting she belittled me and spoke to me as she would a child.
To top it all off in the middle of our meeting she stood up and yelled at a customer who had just walked in and asked if she could help him with something. She proceeded to talk to him from across the room until he brought her the package he was dropping off for a friend that worked there. He looked so shocked and he apologized to me for having interrupted my meeting.
She had me write my personal information (e-​mail, telephone number and SOCIAL SECURITY) on a sticky note! She then began to setup my account in the system without asking me what type of account I would like. When the horrible experience was finally over, she handed me a pile of papers (not in a folder) and sent me on my way.
She obviously didn’t think much of my business. Worst experience of my banking life. Please do not come here. I wish I had looked at these reviews beforehand
This by no means changes my opinion of BBVA Compass as a leader in Commercial Banking however my concern is for the image of the company if the service continues to be poor at this branch.

We are ready to change banks. ATM eats your card then they cant get you a new debit card within 10 days. We use our debit cards everyday this is why we have a bank. When we call to report a problem we can only get representatives that are foriegn and can’t even communicate with us or find a solution for us. Not good. BBVA COMPASS bank has too many issues for us we do not recommend this bank to anyone.

Son of a B!!! It happened AGAIN this morning:
«This ATM is unable to dispense envelopes, take deposits, or do ANY F-​ing thing its supposed to do as an ATM.»
This bank BLOWS. Go anywhere else.