Belle Vous Nails & Day Spa

I love this place it’s so relaxing! I get Nexgen nails and a pedi they last me about 3 weeks! The ladies are so nice and caring!

What a joke of a nail salon! After calling ahead of time to find out EXACTLY how much a Nexgen manicure and a basic pedicure, I was quoted one price for the manicure and was perfectly happy. Lena did my manicure while Ricky did my pedicure. I will say Ricky was very good. Lena had a bit of an attitude and talked about how expensive my ring was??? She then asked if I wanted to «add on» to my service which I assured her I did not. Her attitude got worse.
Right before she began putting color on, I inquired about why she had not done my cuticles. (Isn’t that a basic practice with all manicures???) That’s when she said I told her I didn’t want any add ons! Really? An extra $ 5 to get my cuticles trimmed??? She finished and left all of the «grit» associated with the Nexgen all over my hands. She came back and said do you want lotion? I said I wanted the grit off my hands. She took a fluffy brush and swatted my hands a few times and that was it.
I will not be going back there!!!

This is my favorite nail salon in the area. It’s a bit more upscale than others, but the prices are still affordable. I’ve never had any trouble with service and everyone is really nice.

First time getting nexgen nails… horrible job by tech… over priced… friendly place but don’t waste your money or time here… mall nail salon would have been better… no will patronized this place ever again… I feel cheated with all the add ons… really people? No wonder there were so many free staff members just sitting… one experience like mine and you’re a fool to return.

I love coming to this place! I won’t go anywhere else for my pedicure. The signature pedicures are pretty reasonable for the hour and a half you are there. Complimentary wine and massage chairs while your legs and feet are massaged until you turn into jello. Never have to wait so no need to book an appointment unless you are coming with a large group of people. Coupons are also available on their website.

I’ve been coming here since they opened. Best in town! Hana works miracles on your feet! I had an ingrown toenail. Hana patiently and surgically fixed it with minimal discomfort. Recommend if you have special needs or just want to pamper yourself.

Love this nail salon! They are always friendly and do a great job!

It has taken me a while to write this review and I have taken everything into consideration. I went in on a Thursday to get a gel manicure. They (⁷⁄₁₀ nails) started chipping and peeling by Sunday. On Monday, I went back to get them redone and the manager refused to let me see anyone else but the same girl who did them on Thursday who conveniently was not available on Mondays. I then scheduled an appointment for Tuesday first thing. I needed to remove the chipped set before the gym Monday night. I proceed to go in on Tuesday and am told by the manicurist «why did you take it off, I wanted to see what was wrong. The manager said it was a few nails» The girl proceeded to tell me that apparently it was my color choice and the fact that I had 3 coats and not two which made them peel so early. After getting my new gel set in a new color I went home. Three days later the NEW set was peeling off. I give this place 2 stars because their willingness to redo my nails and it looks great inside. Bad attitude overall and really overpriced. Never going back there again for my nails. Maybe a pedicure.

I will never go back here. In December of 2013 they mixed my credit card up with someone else’s, and this poor lady and I spent the whole day trying to track each other down. The salon hardly helped fix the trouble they caused. They gave us each $ 10 gift cards and expected that to fix it. Well it didn’t. My best friend was visiting me from DC for the weekend, and it really ate into our time together. I was so shocked at the way this was handled, I asked to speak to the owner. They front desk got the owner on the phone for me, and she was unapologetic. She basically said «$ 10 or nothing. I don’t care. «
We are all human. We make mistakes. The way you handle your mistakes shows the type of human you are.

My friend treated to my first pedicure here (yup, first one… ever)! The salon itself looks pretty elegant. The one thing that bothered me a little was the tight space as they put all their chairs so close to each other – all jammed packed in one elegantly-​decorated salon. No privacy. Patrons staring at each other and listening to each others’ conversations. Awkward. But anyway, we got the «Happy Combo» pedicure ($ 63). It included: soaking your nails & special blend of oils before trim, shape, exfoliate skin with a sea salt scrub, cooling gel followed by a steam towel, massage, and buff. Polish on request. They even used heating rocks to massage your feet. It felt awesome! Mimosas were complimentary during our treatment. Service was really friendly, but there was a bit of a language barrier as my technician didn’t speak too much English. Luckily, my friend’s technician did so he was able to help translate for both of us. Being my first pedicure my feet was not in the best condition. My tech peeled, clipped, buffed, polished all that junk off my feet and did not get disgusted one bit. She must be use to it. I was impressed. Oh, and each spa chair is covered with plastic wrap that they throw away after each use when water gets drained. No worries of other people’s foot germs from previous treatment.
I wouldn’t mind coming back to try a manicure next time! Prices here are a little pricier than some places I’ve seen, but it’s rare I find a salon I like so… I plan to come back here for my mani/​pedi needs for now. Be careful though, they tend to upsell or try to add on services. Just say no.

So this is an updated review from the last I wrote. To be honest, I don’t go for nail pampering often at all and when I do go I look forward to it and make it special and do have a fairly good idea of what I should be receiving…
I visited here this last Monday with a friend and my husband. This was my husband’s first time to do anything like this and I wanted him to come with me to see what the hype (my hype) was about when it comes to getting foot massages and nails cleaned and primped. My friend, he had been to get a manicure several times in the past from his local nail salon in his home town, and was looking for a nice relaxing clean up of his cuticles and nails.
This visit wasn’t horrible, but I forgot just how inconsistent the service from this place is. Maybe it’s better to not go in with other people because they feel pressure and rushed? I have no idea, but this experience was mediocre-​poor.
First off, I told the nail tech exactly the mani-​pedi combo I wanted, Spa, as I tried to help my husband in selecting his pedicure. I told them he wanted the Happy pedicure. I guess the tech was trying to up sell us and through his misunderstanding and language barrier I ended up with a Happy pedicure as well (more expensive and I personally don’t think it’s worth the extra $$). So, I end up going, «ok whatever“and go along with it and think, «well, it’s only an extra $ 10 or so.» Then I start wondering if maybe trying a gel polish on my fingers might be better because I tend to be rough on my hands and the last manicure I received I managed to chip off the polish 2 days after getting it done. I then ask if I can see the gel polish display and choose a color. I thought, surely, it’s only a few extra bucks for gel color. Nope! They charged me whatever the single cost of a Happy Pedicure was plus another $ 35 for the gel manicure.
I wasn’t happy because I specifically chose a combo because it would save us money and I thought getting a different nail polish would only mean a few extra dollars but instead it caused me to pay for a separate manicure making it much more expensive. I also wasn’t pleased with the manicure because I felt it basically was an express manicure (shortened massage time, no extra bells and whistles as far as the pampering goes and took all of the last 5 minutes or so of my pedicure for this manicure to be done).
So that was *my* biggest issue with my visit – just the misunderstanding of services. My husband said everything on his end was acceptable other than the pain he had in his toe when the lady doing his nails started digging into a known ingrown toe nail issue.
My friend’s experience… Well, he came in wanting the Spa manicure. I have been with another friend to this salon who also only received a spa manicure while my sister and myself got the spa combo and my friend was seated with us at the massage chairs. So I was surprised to see that they seated him alone at the manicure station (regular office-​type chair) and was done way before either of us. He said the tech skimped on the massage he was supposed to receive, she also set a timer and then left to collect her tools and whatnot AFTER having set the timer. He wasn’t pleased at all with the end result and I’d have to say, after seeing his nails, they didn’t look much nicer than they did when he walked in. He said the lady didn’t clean under his nails, she shaped them unevenly, she basically did a very, very poor job.
In a nutshell–
Cons of my service: the wax they put in the plastic trash-​type bags and wrap on your feet for the Happy Pedicure was WAY too hot and my nail tech never asked if the temperature was okay.
There was a misunderstanding of services received – if you ask me, they need to clarify how much extra it might be for an upgraded service before receiving it.
They need to manage how they take clients when they KNOW the clients walk in as a group. I would have enjoyed my experience more if I could have actually been seated with everyone I walked in with.
There needs to be more focus on customer service (because it is a service focused business after all). I felt like they watched timers more than giving a quality experience.
I might be searching for a new nail place the next time the occasion arises that I might need/​want my nails «done up». I appreciate the use of their coupons online and the atmosphere of the business is very nice, but I feel like it’s very much hit or miss here. Maybe it’s different for those who have a specific nail tech they visit on a normal basis…

After being a loyal customer 4 3 years they changed their computer system & no longer accepts America Express!!! They would not accept a check from me 4 the services I received & told me I had 2 go cash the check & bring the cash back 2 them! I will never go back their!!!

My pedicure lady did such an amazing job — I got the pomegranate pedicure and the massage was so awesome and normally I’m extremely ticklish … Her name is Mindy! 5 stars for her … Was a little disappointed I couldn’t do a certain design for my nails but that’s ok she still did great with what I ended up getting … I’m very relaxed and happy

So I am a bit mixed here.
I have had many manicures and pedicures here and they have always been great. I get irritated when they constantly up sell/​suggest things to you that you don’t need — but it’s business and I get it. If it was for just these experiences, I would give it 4 stars.
My 3 stars comes in with eyebrow waxes — I have now had 2 meh experiences in a row. Last time the lady told me she couldn’t trim the ends when I asked (um what?) and used nothing to cool down my skin. Seemed rushed. This time the lady took her time, used cooling gel at the end — and it looked ok when I glanced in the mirror. When I got to my car I saw SEVERAL hairs all together (under both eyes) that she missed that I had to tweeze when I got home. They were easy to see so not sure how she didn’t see them.
To add insult to injury, both times they have made some comment about how much hair there was/​how long it had been since I had a wax. Yes it had been a while — but just do a goon job and take my money and don’t insult me.

So I went here for the first time yesterday and needless to say it wasn’t the best experience. I got a mani and pedi which came out good but what gets me upset is the audacity they had to essentially rush me out or kick me out while I waited for my nails to dry. I spent a good amount plus tip and I regret giving the tip. I probably won’t go back. Sad really I liked my nails. Who kicks customers out.disappointing.

LOVE LOVE LOVE this place! I have been driving from Allen everytime and have been getting my nails done here for about a year! Very respectful and professional :)

Won’t EVER go back — especially after being forced to wait for 45 minutes for services when I actually MADE AN APPOINTMENT. I was told they were running «a little behind schedule» I think someone needs to inform them what «a little» means. 10 minutes — barely acceptable if a reservation has been made. 45 minutes — you’ve got to be freaking kidding me. Of course, they kept me hostage because they were able to start (and basically finish) my daughter’s pedicure before mine even began. I should have got up and left. The offer of 10% off our services was paltry at best. The only draw for me to go there was the fact that they are one of the few nail salons that offers kid chairs. Sadly, it’s not enough to bring me back. And the pedicure itself, by the time they finally got around to me, was decent.

My first time into Belle Vous nails was a Thursday afternoon to get a full set, I waited for over 30 minutes but I heard great reviews and thought nothing of it especially since the television was set on something good. Lily started on my nails, she was ok. she didn’t try and talk to me and scoffed when I asked for my nails shorter and thinner. When I was done I was not given a receipt and was rushed out.
The next morning I was notified from my bank I had over drawn and Belle Vous had charged me 95 instead of the 30 it was. I had to wait till 10 to call them and was told the manager would not be in till later, so I left a message. I had told them that I was going to go back that afternoon to get a pedicure but my bank account was now in the negative due to their screw up and was hoping for a discount or some kind of compromise since I was charged 3times what I should have been, but they said the manager would get back to me. It made me mad that the employees knew the moment it happened but I had to be notified by my bank, no heads up no Im sorry. NOTHING.
Around 4 PM I still had not heard back and had to call again where I go the run around that the manager was not coming in today but she had said that the funds would be refunded on my card in 5 business days, the same story my bank had told me. I asked if I could have the managers number, to contact her myself since I wanted to go back in but after my first impression I was not sure. The manager «Christina» called me and was extremely rude to me, said any sort of discount would come from her pocket and her employees did nothing wrong and hung up on me.
I tried to follow up a few days later and she said the same stuff and hung up on me again. As great as a job as they did their customer service sucks and I will not be going back and will make sure tell all my friends this businesses horrible service towards their customers.

I went to Belle Vous for the first time today because I had a gift card. I made a same-​day appt and didn’t have to wait at all once I got there.
I got the 60-​min Serenity Facial and it was amazing! It was my first facial so I didn’t know what to expect, but I loved every minute of it. She actually spent 1 hour and 30 minutes doing it, even though I paid for an hour. I’m not sure why she gave me 90 minutes, but I’m not complaining!
The only reason I’m not giving 5 stars is because I’m not sure if the tech knew about the services they have. I spoke with the technician before we started because I wasn’t sure if I wanted a facial or the back purify treatment. When I asked her about the differences, she just kept telling me to get the facial but couldn’t explain why. Also, she dropped some of the face mask in my hair and it took 3 shampoos to get it out! Fortunately, I was headed to the salon right after for a haircut and they took care of it!

First time going and I found my favorite manicurist Lena… she’s amazing!!! She takes her time, doesn’t rush, she makes sure she did her best every time. I would’ve given this place 5 stars, but they’re quite pricey. I got a gel manicure and a spa pedicure and it was $ 60. Maybe I’m used to lower lol… but the place us great!
Very spacious, a lot of room, everyone is nice, they offer you drinks when you come in, their color selection is huge and I loved that!