ATS Nexgen

Nicholas Pace and Rob Bliss are the real deal. They fixed a caller ID issue at 9 PM when other companies wouldn’t have been available, ATS Nexgen was! We highly recommend them and the excellence they practice.

Worst services ever. I called the tech line 3 weeks in roll and never got Nick Pace to answer our calls. Our company phones stop working and no calls were coming in. After calling mutiple times, Nick got on the phone. Remember he is Chief technical officer. He set up a time to come to our office. Guess what, Nick was a no call, no show. When I call tech line, no one answer the phone. After this I went a step higher and contacted Rob Bliss, the CEO of the company. He was no help to this matter. They keep pushing the issue to the phone provider. We had someone else come and fix our issues and that provider said ATS Nexgen was in fault. My advice is to avoid this company at all cost. You’ll be left in the dark with no help. Rob and Nick, I hope you guys get your shit together. #worthless

I’ve never had a Help Desk call answered. Their voice mail says for faster service to email support, which takes, on average, 48 hours per ticket. If you want to buy phones, they might be a good company, but if you want support, you’re on your own. If you’re willing to learn the 3CX back office yourself you can get a lot done on your own though — I think they count on that because I’ve been instructed to do so on occasion.

Our «new, improved» server with ATS Nexgen is still going down regularly. And, for longer periods. On this Friday afternoon, I’m having time to write this review because our phones have been down for over three hours. I was promised they would be up by 4:00. It’s now 4:46 and they are still down. Our system is set up to forward to my cell phone if it goes down. Even that’s not working. Whatever savings we thought we would get from this system was easily lost in one afternoon.