Volquartsen Custom

They make great quality products. Their customer service and business sense is terrible. I ordered a competition pistol kit and it came to me a week later missing vital parts. I informed them of their error and they told me that they would send me the part first thing Monday (no sincere apology was given). They did as they said but proceeded to send that part via the slowest possible delivery option. It took up to another week to get a 2 ounce part that should have arrived in the first place. I am very disappointed on how they conduct business and in my opinion should have sent the part overnight to keep their customer happy. I will not be ordering from them ever again due to lack of customer appreciation. This is one experience so take it as you would like but I would never run my business like they do

Volquartsen makes excellent items. They are all high quality and very accurate. However, I am giving them a low rating because there customer service is horrible.
I ordered an upper for my Mark III. I had to call them 6 times to get my order moving and every time I was fed a flimsy story about the delay with not even a hint of an apology or any remorse.
More than once I corrected the order because they kept adding expensive add-​ons I did not request. After six weeks of being told it would be in the mail the next day I finally recieved my item.
I am very pleased with LLV upper but I expect more courteous and prompt customer service when I spend over $ 600 from a business.
In summation, great products with embarrassingly bad customer service. Try to avoid customizing your order if possible and order straight from the catalogue.

I dealt with Scott and his father on a custom gun a few years back. They quoted me 3 months lead time on the gun. After 6 months scott gave me a STORY every month that my gun would be sent in a month or 2 more weeks. This went on for 16 months. At a year scott called to say, oh by the way the complete gun we are building for you will have no warranty what so ever. After multiple calls to scott and his father i wrote a letter to the BBB. At 18 months scotts father canceled my order with my dealer and said i did it and refused to tell the truth that he had canceled my order. Scott refused to tell his father that he had been lying to me for over a year about my order. Upon talking to scotts father the owner of VOLQUARTSEN CUSTOMS, His father stated they do not do custom work what so ever and finally that he had canceled my order.
Not dependable, not honest.