Advance Heating and Cooling

I called Advance after my furnace needed repaired. I was worried that we would need a new unit, but they were able to fix the existing furnace for a reasonable price. I couldn’t be happier.

Hands down the LEAST professional service I have ever received in my life. The tech came to my house in the evening and could not fix anything because he said my unit was in thermal overload. He recommended we leave the air off for a few days for reasons that he did not care to clarify. Fine. That cost me $ 86. The following Monday, he came back out and changed a capacitor on the unit (the most common issue with heating and cooling equipment). Another $ 140 he got from me. He claimed it was fixed, and as the weather was not particularly hot the day, nor for about a week and a half after that, the cool air was not used. A few days ago, the weather got back up into the 80s, and our unit was not blowing cold air. I talked to the tech on the phone and explained the situation to him. He said that he fixed it the first time and that if I wanted him to come out to look at it, that would be another $ 120. I advised him that the issue with the unit was not fixed when he came out less than two weeks prior, but he refused to accept that he may have misdiagnosed the issue and failed to fix it. I called the main office to complain, and ask if they had another tech that serviced my area who could maybe come out and help us, to which the lady in the office said she would check and have someone call me. I received no call back. I called in today and spoke with the same woman who claimed that I was supposed to call her back, and put the blame off on me. She advised that she would have the tech call me later today and hurriedly got off the phone. It remains to be seen how this whole thing will play out, but my experience to this point has been so absolutely miserable, I would not use this company again if they paid me. Awful, terrible, pitiful people and shoddy service. STAY AWAY!