Powell Electric Carpinteria

I’ve used these people for a few years to service a generator that is in our back yard. Recently I had a problem where it would switch on during an interruption of power, but it wouldn’t switch back off when the power came back on. Twice I’ve had to go out and manually turn it off. The first time I called and someone came out, looked it over, «tested» it and said he couldn’t find anything wrong. Fast forward about 3 months and it happened again. When I called them up and said your guy came out and said it was all fine and works great, but I still have the same problem. It won’t switch off. Their reply was to send me to another company
who works on generators because they decided they want to pursue other avenues of ‘electric’. So… I’m out a hundred bucks for which I got basically nothing. I feel like this is wrong. A refund would have gone a long way towards good customer service and fairness. Now I’d be leery to use them for anything else…

Quick review here. Powell electric is a great firm. Good sized crew. It’s hard to find a good electrician unfortunately. They diagnosed an automatic gate issue and a phone line issue. Price was fair and it was handled in a single day. I’m about to call them again for something and that reminded me to review them.