Gregory L Lane, DDS

My husband went in needing a large amount of work — got a quote and when I reviewed the quote I questioned most of it as we were part of a plan with fixed pricing. We called them for an explanation of the quote. They stated the inflated price included some sort of fee — which is not in accordance with our dental plan — aka the contract between the dental practice and the provider. After we called our dental plan to get what the estimate should be — we went back in to get a new estimate and they stated the extra fees were for something else entirely, and the dentist was out explaining to my husband why the fees were what they were. The Dentist should not be involved with the billing discussion at all with the patient — that’s what the billing department is for. We aren’t in there to barter for a car or something — the insurance plan is very cut and dry. We went elsewhere and my husband got all the work done in accordance with our dental plan, which came out to half of what this place tried to charge us. Advice? Make sure you know your dental plan and get an estimate before you get any major dental work done here. Personally, I felt this was very unethical of the dentist as he was the one personally directing the billing person in this instance. Perhaps if you aren’t making enough profit being part of the insurance plan on… maybe don’t be a member of that insurance group’s contract anymore. Most people don’t understand insurance contracts or how they work. But that’s what I do for a living — so if this gives anyone any sort of «heads up» then my review did exactly what it was intended to do. The dentist is there to take care of your teeth — not handle the billing like a used car salesman. They also charged the first cleaning visits to our insurance under the wrong dentist which both were denied (Dr Lane Sr is not part of the plan) and we had to take the time to fix that as well. *i should clarify, the dentist was Lane Jr.

We use to be happy with Dr. Lane as our family dentist but after the hygienist «Joy» left I was very sad. She really took her time with my kids and was helpful. On our last visit my son had a VERY loose tooth and both the Dentist and the hygienist would NOT pluck it out as the teeth were «half ass» cleaned by the hygienist. It was ridiculous. She polishes the teeth first and then scrapes away tartar. I was confused by this but trusting. Then I was told to call back in a few weeks if the tooth was still there so I did and they told me they could do it, for $ 50.00 out of pocket!!! I was shocked. Very upsetting and I really was sad because I need a dentist that cares and is helpful with little things like a loose tooth. I am now looking for a new family dental office.

From all I read I thought he would be a friendly neighborhood Dental office. I was first met with a much elderly lady who came across not to smart and not understanding what I said so the woman behind her helped her understand a simple comment. I am greeted by a cute little assistant who took me back and was the nicest there. The Dr comes in and not long after in comes who I soon discovered was a billing gal talking back and forth to the Dentist over my head as I lay down with the Dentist looking in my mouth. He was giving her tooth numbers… not to the assistant but a billing gal who went in and out of the room quickly letting me know the cost of a treatment plan. As the Dr tried to explain things the gal kept staring a hole into me. I could not concentrate and felt so disrespected. During this visit the other Dr and another assistant came into the room and stood there at the door for what reason I do not know. I do know I should have been given privacy to see the Dentist for my visit. .He talks fast, repeats himself in a circle. I walked out with a headache. I would not return nor recommend. I should have been given privacy with the Dr and one assistant and shown respect.

Dr. Lane is the best! This is a friendly environment. There is nothing scary or intimidating about this dentist. I have had the worst luck with dentists in the area, but finally I found the right dentist that I like in Dr. Lane. He appears knowledgable and actually listens to his patients concerns.

Phew. Just let Dr. Lane’s office. I walked into his office riddled with anxiety and left feeling completely relieved, relaxed and slightly silly for being so worried in the first place. If you blink you might miss their office but it’s like an undiscovered gem. The staff, hygienist and dentist were soothing, funny and very easy going. It had been a few years since I last saw the dentist but this office put me at ease so much, without hesitation, I have already made my next appointment.

Been going to Dr. Lane since I was a tyke, and as a result have never been afraid of going to the dentist! He’s like that cool uncle you never had, he’ll shoot the shit with you while he works. He can do it all, but luckily I’ve never needed to!