Glen Ellyn Storage Corporation

In the way of background, I purchased a home midyear 2015 that required some extensive remodeling and I have online reviews extensively to source multiple contractors since the purchase and have nothing but high praise for the quality of work; integrity; and value from each — until my most recent experience with Glen Ellyn Storage. While I purchased the home back in June, I didn’t relocate until December 7^th & 8^th with Glen Ellyn.
On December 3^rd, 4^th and 5^th I reached out to the Sales Representative I had been dealing with and two ladies in the office to advise that that I may need some last minute support for packing. All three — including the Sales Representative who stopped out to the house to see the extent of the packing I might require — signaled that the request was small in the scheme of things given the number of movers that would be on the truck the day of the move. They did however indicate that because it was an hourly contract, there might be some additional hours to be billed — which I understood.
When the movers arrived at the house on December 7^th and saw that there were still items to be packed, they expressed concern. I advised him of my three previous conversations and asked if this was not communicated to him and his response: «We don’t pack for local moves. The Salesman should know that we don’t pack for locals but they say anything to get the business.»
In order to put into perspective, this represented my 13^th move over the course of my career and in that time, I only had two pieces of furniture damaged and the respective moving companies immediately took ownership: no claims; no approvals needed to repair the damaged items; no third party adjusters involved; and both damaged items were resolved in a few days. Suffice to say that this was a very different and disappointing experience.
The Damaged Item List
* The Foyer Wall which «had» a unique paint and plaster finish had a significant area that was damaged. When this was brought to the attention of the lead mover during the final inspection, he acknowledged that his team had damaged the wall BUT went on to add that if the plaster had been applied correctly, he wouldn’t have to deal with the current damage and proceeded to advise me how the plaster should have been applied.
* The Kenwood Turntable was literally destroyed: the turntable was disengaged; the arm broken; and diamond needle lost. It was an item that the movers packed and they literally «stuffed» it in a box between other stereo components without any cushion. They offered $ 45 for an item that to date I have not been able to replace at any price.
* The refrigerator door was locked shut during the move and unavailable to use until a 3^rd party came to the house to work on the door which I am now able to open — albeit, with a click and a hitch. The unit still has a «click & hitch» and we are no longer able to store goods in the freezer.
* Multiple lamp shades were stacked in a box and torn beyond repair. One shade was part of a matched set and I have been advised by Glen Ellyn as follows: «As for your claim to the 5^th lamp shade, it is not considered a claimable item. Coverage does not extend to pairs and sets and cannot be compensated as such.» NOTE: I don’t want two new lamps, I simply want a shade to match the existing «twin».
* I had a number of large pieces of exercise equipment that needed to be moved as a part of the relocation and Glen Ellyn advised that they work with a 3^rd party to disassemble and reassemble the equipment. Glen Ellyn secured a bid of $ 500 and the final invoices came in at $ 665 ($ 305 + $ 360). $ 165 over the bid provided.
* My business desk — originally not leveled but subsequently resolved. One item.
* My business file cabinet originally glided to a close. No more. I have had to put cardboard underneath a $ 500 unit in order to try and close — and keep closed — and in doing so, I need to push closed with two hands.
Did I receive a check as compensation? Yes, on January 15^th and as I write this review, the check is currently sitting in my desk as I know that the second I cash the check, Glen Ellyn will declare victory suggesting that cashing the check means that I accept their terms and I absolutely to not.
In the interest of fairness and only presenting the facts, I have referenced email exchanges; dates from any phone calls; and my FILE NOTES prior to writing this review. The Glen Ellyn view of their performance: «Your claim is being handled in a professional and expedited manner.» As a customer, I have a much different perspective.
Bottom line: poor physical relocation with much damage; horrible experience with their 3^rd party claims group; and communication was weak at best.

I set up an appointment for a visual survey and the surveyor never showed up. When I called to find out what happened, Diane, the representative who scheduled the appointment claimed that I called the day before to cancel the appointment. I told her that was not the case and that there may have been a mixup. Rather than moving forward, she was rude and persisted that I had cancelled the appointment. Needless to say, I’m going to be using another long distance moving company.

I have done MANY moves in my life and this company was without a doubt the worst I have ever felt with. My biggest complaint and issue is with their claims department who denied fixing a broken mirror which occurred during the move. Over the course of attempting to get it repaired, the claims rep, Sean Webber, not only stalled the process (making it drag on for a total of 8 months on a fix that was NOT complicated!), but finally ended up accusing me of lying about details surrounding the event. Unreal and horrid customer service. They eventually denied the claim last week all together. I’m done fighting it and know my only recourse is letting another know to stay clear…

I had a great experience with Glen Ellyn Mayflower, moving from Illinois to Nashville, TN. Nothing lost and no damage. The driver/​crew head handled everything at both ends and went above and beyond to help relocate remaining furniture from one floor to the other for staging. Frankly, some of the packing they did seemed like overkill, but bottom line, nothing was broken so I can’t complain!

We hired Glen Ellyn Mayflower to move us from Chicago to San Francisco. Stephen Price came out and did an inventory for the apartment. He sent over a proposal which we accepted. Upon packing and moving, there was not enough room for all of the bed. After the movers left, I contacted Glen Ellyn to report items not being loaded and I was told «if it doesn’t fit, it doesn’t ship». What kind of schlock outfit runs a moving business with that motto? In addition, once the load was to be delivered to our apartment, our contact in Chicago was MIA, wouldn’t return calls, texts, emails etc. Several items were left off the transport and Glen Ellyn has YET to return my calls or emails. DO NOT DO BUSINESS WITH THIS COMPANY

They came out and estimated the move. Actual price was 40% higher. 10−20% off sure, 40% unacceptable. What was worse is when there is theft of your items. One box never arrived and was valued about $ 800 replacement cost. It was a one day local move so there is no excuse. Beware.

DO NOT USE THIS COMPANY! The movers/​personnel are careless, rude, & incompetent. They damaged my property as well as my landlord’s property & didn’t fully compensate for it.
They do not deliver during the time they promise & they’re communication skills & follow ups are subpar at best. If you value your belongings DO NOT ALLOW THESE PEOPLE TO MOVE YOU!!!

We hired Glen Ellyn (and Mayflower) to move our house from Oak Brook IL to Walnut Creek CA during September 2013 and they were awesome! Extremely professional on the phone and by email. Not a single item was damaged while packing, transporting or unloading including some old wooden furniture pieces. Stephen Price (Mayflower account manager) was great and Bonnie Blake (Glen Elllyn logistics) was wonderful. We gave them barely two weeks notice for the move and that too just after Labor Day weekend and they accommodated us. Stephen came out to the house and reviewed all our belongings. The two movers from Mayflower were very courteous –our little kids even liked talking to them. Our stuff arrived in CA on time, too. I’m really surprised by the negative reviews as they were worth every penny. Would use them again in a heartbeat.

This was absolutely terrible! Not only did it take 6 men to pack our belongings in one day, they took another day to move them — which isn’t the bad part, but had they not given us a «discount,» the price would have been $ 1K OVER the estimate. And people still can’t believe when I tell them it still cost us almost $ 4K to move 30 miles. On top of that, there were nicks, dings, scrapes, broken pieces, lost pieces, in about half of our furniture! While the movers themselves were nice enough, it wasn’t until after they had taken their tip and left that we saw how they had tried to hide all the damage! Many of our picture frames were damaged, there were shelves missing hardware, and I won’t even go into the long list of furniture that was damaged, scraped, and obviously mistreated — but literally every room in our house has furniture that they’ve somehow damaged in some fashion, some of which cannot be easily fixed. Interestingly, only the original representative apologized to us — not the customer care individual, nor the owner. The former merely told us to save all our boxes while they completed an «investigation!» Which of course, was ridiculous, since the furniture wasn’t put in boxes! Not only that, but when I saw how they were loading the truck, I asked the driver why some of the more fragile boxes were on the bottom, and his response was to first stare at me, then say that I had insurance. RIDICULOUS. I should have stopped the move right then, but of course, the truck was half full by that point and we had to leave the condo building. DO NOT USE THESE PEOPLE!!! AGAIN, I REITERATE, do NOT USE THEM!!! You will be sorry, unless of course, you like your furniture to be «distressed.»

When they delivered a piece of furniture to us they scratched our hardwood floor. Because we did not notice it when we signed the delivery paper, but noticed it a few hours later and called the next day, they wouldn’t cover it and claimed that we damaged it ourselves. I definitely would not recommend this company to anyone!

We hired Glen Ellyn Moving & Storage to move our entire household to our new home 25 miles away. No one likes to move. It is a hassle. Our experience with Glen Ellyn was wonderful. We had checked out three different companies. Some were rated higher than others. Glen Ellyn’s price was in the middle.
We moved the Saturday before Thanksgiving. The truck showed up on time. There were 4 men, Jose’, Jon, Kris, and Jacob. Great crew. They were all true professionals. They were even able to get our mission style furniture out of our basement family room with no damage to the walls and ceiling (unlike us when we moved it down there). We were packed up and on the road within a few hours. We also had mowers, a huge grill, and items in our storage shed to be moved.
The whole job with travel took about 5 or 6 hours. The guys were great and very personable. While I don’t ever plan on moving again, if I had to, I’d use this company again in a heartbeat.

I am giving this company two stars based purely on the fact that the guys who delivered my stuff (a heavy piece of equipment) were nice, thorough and communicative. However, everything on the front end about this company — scheduling and their customer service — is such an enormous headache that if you can avoid it, steer clear.
First, this company absolutely refuses to do weekend deliveries, which is just stupid. What this invariably means, is that you will take off time from work for a FOUR HOUR delivery «window» — the time of which you won’t know until late the night before.
Unfortunately, I did not have a choice in using Glen Ellyn. To be totally honest, their business practices and customer service are pretty reprehensible. I called to set up a delivery time about 10 days in advance, and clearly directed them that I would need the «window» to be in the morning (because like most people, my husband and I work 9 – 5). Glen Ellyn nicely told me they’d call the day before to confirm my «four hour window» and that they started delivering around 7 am (which turned out not to be true at all).
The day before my delivery — at 5:45 pm — Glen Ellyn calls and tells me that my 4 hour window is 10 am — 2 pm! When I said that was unacceptable, I was told, «Too bad, I can’t do anything about it so call the company you ordered the merchandise from.» Of course by this time, EVERYTHING is closed. It’s after 5 and I can’t get a hold of the merchant or the middleman broker. Then, I tried calling Glen Ellyn back trying to reach the rep who called me, and got an answering machine saying that the company closes at FIVE. I am pretty sure that Glen Ellyn rep was just sitting there at her desk, filing her nails and listening to my frantic message.
Early in the morning, I called both the merchant and the broker for help and to request that my delivery gets there before noon. After repeated phone calls (Glen Ellyn wouldn’t pick up and then put them on hold for a long time), they finally told me Glen Ellyn would probably deliver the merchandise before noon — but NOT because of my request. It was just dumb luck that my machine was their scheduled third delivery of the day.
To their credit, the actual delivery guys (I don’t think it was their fault, any of this) were nice and diligent and called us twice before they delivered, and dropped off the machine in very good shape — and before noon.
Beware of their business practices though. I was told by the merchant that «most storage companies have the same policies» but that’s absolutely no excuse.

This is the absolute WORST company to use if you are having anything delivered.
First of all, their website is completely incorrect. According to the website they have left me FOUR voicemails yet I have received not even one. I called to find out the problem and she said that the ‘computer just says that’ but there is no voicemail. Really? What does that even mean?
Second, they do not deliver items when they say they will. Set up my whole schedule around a delivery only to be told one day before that ‘oops! can’t be delivered at that time!“
Shawna who works there is absolutely useless also and they have horrible customer service. Avoid avoid
UPDATE:
They have now completely refused to deliver my item. They have not returned any phone calls and ignored all requests to reschedule my delivery and are holding an EIGHT HUNDRED dollar item hostage. Great!