Flowers by Design

Both times I’ve ordered from them, I’ve received lousy service from Edward LeVine. But I have to keep ordering from him, because I don’t know anywhere else I can get a real touch peony.
The first time, I received somebody else’s order, and he would not send me my order until I had mailed the one I had received, back to him. i had a customer waiting for this particular order, and it was very frustrating. When he did send me my order, he sent me some flowers that I did not order along with my own order. I wrote him back about these, but never heard from him, so I kept the flowers.
My second order, I saw a 50% off discount on a particular flower, when 12 or more are purchased. When I added 12+ of that flower to my cart, the discount did not show up. I emailed them about it, and Edward said that it must be an old page that my computer had saved from long ago. I went back to that page, and he had taken down the text that had said 50%. Very sneaky. Fortunately, I had taken a screen shot of the page before he saved it.
I with there was another place to order these flowers, because I would definitely use it. Both experiences with this guy have been disappointing and frustrating. Also, the prices stink.

It is with a heavy heart that I write this review.
As part of my business, I make flowered headpieces, and I’ve been ordering Real Touch flowers from these guys for them for a coupla years now. Always they’ve had fantastic customer service and great prices. No minimum order, and the woman I talked to on the phone always remembered my preference of USPS to UPS because I live in a crappy neighborhood and the UPS dist. center is all the way across town, but my local post office isn’t hard to get to to pick up packages from.
She remembered all that. Above and beyond, I say.
This time, I ordered 3 beautiful open red colin roses over the phone because they had a 33% discount for phone orders advertised. The man I spoke to was named Edward Levine. He sounded really rattled by the process, and couldn’t even tell me the total price.
A week and a half later, I’m wondering where my flowers are. I check my account. No charge from these guys.
I call. Someone will call me back? Ok. I wait two days.
I call again. Someone will call me back? Okay. I wait three days.
I call again. Long conversation. No call back.
I try making the order online, and ask for the 33% discount promised for phone orders. I pay full price through paypal.
I receive an unexplained full refund 3 days later on a sunday.
I call again. No answer.
I call again. Talk to someone, who apologizes profusely and says they’ll have someone call me back.
I try one more time last wednesday, and again; someone will call me back. I laugh sadly and hang up.
I am so glad my client was understanding and accepted a substitution of antique millinery flowers instead.
Won’t be using these guys again.
Bummer. They used to be awesome.

I order flowers from here for my wife every year on her birthday. The people here delibver the flowers right to her office. I usually order the flowers a week before. They even send me reminders now to order y next flowers. Also, they send me all sorts of discounts on purchases.