Enterprise Rent-A-Car

I am beyond disappointed with enterprise PERIOD! I have rented many cars are in the past from other companies but enterprise had some great prices this time around so figured I’d give it a try. First our rental has to be picked up ALLLL the way in Roselle, THEN they tell us they need a current power bill or phone bill so we run home and have them transfer our rental to this location… Let me tell ya, we get there with our bill that says $ 85 and they say they can’t take it because it has another amount on there of $ 110 (which we just paid a few days before) they stated «the bill has to be under $ 100 in order for you to rent a car» so we go BACK HOME to dig up the current bill online and PRINT it out. Now, may I remind you, it does not say ANYWHERE in the «rule book» about not being able to show a printed version of your power bill!!! We get ALLLLLL the way back there and they say sorry can’t take a printed version of your bill! WHY?! So guess what?! I had to tell my family I will NOT be coming to see them! Thanks Enterprise! You have thoroughly ruined my plans! I am beyond pissed at this point and will NEVER be renting cars from enterprise ever again! If I could give negative stars I would!

I needed to rent a car for a work trip which had more room in the back for the things I was loading. I requested a midsize suv but they only had a smaller suv available. I was looking for something the size of a Ford Explorer not a Ford Escape. What I was loading was 5 ½ feet long, the team helped me measure the back and found the best car for me which was a mini van =(all in all it got the job done and the team at this location was very helpful.

In light of the less than stellar reviews I see below, I am happy to tell of my experience, and I can say that it was a flawless transaction from start to finish. Due to an auto accident, our car was getting body work done and our insurance company sent us here. They close at 6 pm, so I was pushing to get there after work, before they locked the doors, and arrived at around 5:50 pm. I thought that I’d already be inconveniencing them by arriving so late, but while I waited my turn, there were 4 other people who came in behind me. Jamie and Mike were handling customers at the counter, and were as pleasant and efficient as possible, and I never even saw the slightest eye-​roll each time the door opened and someone else came in. And it was a Friday night — I’m sure these guys were anxious to begin their weekend! In the meantime, Hillary arrived to help out, and she wasn’t even «on the clock» — she had only stopped by to give someone a ride. Jamie offered me a comfortable, big car, and although I was hesitant to drive something so much bigger than my everyday car, I didn’t want to hold him up any longer. He went to get the car, and in the meantime the customer next to me was offered a VW Jetta. He said, «don’t you have anything bigger?», and I half-​heartedly offered to trade. That was no problem for Mike, and Jamie didn’t bat an eye at amending my paperwork. Both of us left happy, with the right size car for each of us. I initially thought I would only need the car until mid-​week the following week, but the body shop kept holding us up. A quick phone call to Enterprise and I was extended day-​to-​day — absolutely no problem. I would not hesitate to rent from these folks again, although I hope that next time it’s for something more exciting than body work!

I have been traveling for work for 25 years and renting cars almost every week. This has got to be (‘hands down’) the most unprofessional operation I’ve ever encountered. Just be VERY CAREFUL doing business with this group, as others have pointed out, integrity is not high. I’ve rented from their competitors in the area and it was a great experience. go there.

I had a great rental experience with the Enterprise group in Carol Stream. Almost didn’t rent from them, as the Unilocal reviews are awful. Glad I didn’t take their evaluations seriously, after all, it is Unilocal… Received the exact car I requested, beat the price I was quoted by Costco. I rent a couple of times per month and will go back for my next rental.

Great Service and Customer Relations. Lisa & Tuan know how to accomodate a Gentleman like myself. I tell them what I need/​want and they service me with a ride! As Lisa says, «in-​and-​out, I want You to be on way!» Much Love to Lisa & Tuan for the last 2 months and goin’…Reggie and D are doin an awesome job of cleaning and prepping my rides as well picking me up from the sites.

I’d give these guys just one or perhaps zero stars, but they were — at the very least — polite.
I needed a rental, and I called to see if they had a Prius available. I was told there’d be one returned the next day, and they’d call me when it arrived. When I hadn’t been contacted, I called in and was told that not only was the Prius out, it wouldn’t be back for a while.
I later went up there to get whatever car they *did* have in stock, and amazingly the best they had — in fact, ALL they had — was a PT Cruiser. Kinda weak. While I’ve even owned a PT Cruiser in the past (ah mistakes of our youth) there was no way I’d be driving one of these for an extended trip.
I went over to Hertz and was put in a very nice car of my choosing with minimal hassle. Yay!