Barrett’s Antenna & Service

i am guilty of only Unilocaling when someone really goes above and beyond… but this is what these guys did. my $ 2k sony TV was shorted out by a lighting strike (even though I had a surge protector :\ … different story), these guys were able to fix it. not only that, the part wasn’t in stock, sony had it back-​ordered, so it took a while for Sony to send it. These guys were patient, kept me posted throughout the time. I am very happy w/​the service

I wouldn’t even give them one star. First day they called and said panel would be arriving through a gentleman with an accent the very next day. Day of repair, the tech forgot to call to say he isn’t showing up. We blocked off 12:00 pm to 5:00 pm appointment window for nearly half the day. Steer clear, many other shops that will treat you better, and nicer than the rude lady who answers the phone. I wouldn’t use there services if they were free, and in this case this was free and still terrible. Take your business to people who care to call you back when they don’t show up.

They never showed up, and they never called to explain why they were not coming! They just closed my service ticket!!! I wasted a day waiting for them! Never again!

I purchased a house in the western suburbs and was determined not to pay for Cable TV, I made a phone call to Barrett’s, spoke with a helpful employee, was quoted a fair price and made an appointment for installation 3 days later. The two man crew showed up on time, installed the antenna in an hour including coaxial cable and cleaned up after themselves. I now get 79 channels and and it will pay for itself in 4 months of no cable bills. This was one of the easiest, best transactions I’ve ever made thanks to Barrett’s. I highly recommend them for antenna sales and installation.

I had a Samsung TV that was 4 months out of warranty (back light issues). We first called Samsung who then directed us to this particular company. We scheduled an appointment for the technician to come out and see the TV. The technician came to our place without letting us know that there will be a $ 95 fee just to come out and see the TV. Had I known that I would not have had them come out and instead taken the TV to their shop or shopped around. This dishonest behavior on their part would not want me to recommend this company to any one. I understand that no service is free, but they should be upfront and declare the amount and different options for repair prior to coming out.

I recently had the panel go out on my samsung smart tv and samsung sent barretts out as one of their authorized vendors. I was very pleased with the job that Kim and Glen did. They came out to my house and had my tv fixed within 15 minutes. They were friendly and professional and knew exactly what they were doing. I would certainly use them again if need be and i would request Kim and Glen to do the job.

I wish I had as good as of an experience as the gentleman below. This has been the worst company to deal with — my TV went out, under warranty, and LG assigned them to fix it. We are going on 4 weeks, and my tv is not fixed. First tech came out and assessed the issue quickly, but forgot to order the part! I had to call three separate times to find out what the delay was because no one would return a message — only then did we figure out the screw up. Finally the part was ordered, but every time I call to check on an ETA, they say they’ll call me back, but that never happens. Two more phone calls later, I’m told the part will come in next Wednesday, but the woman I spoke to suggested I call then to set up an appointment. I’m sorry, I shouldn’t have to hound you constantly because of your inability to return a phone call. Seriously, you can’t call me when it comes in? I’m sorry, that is bare bones, basic customer service, and they can’t even manage that. Completely incompetent, I’d find anywhere else to fix your tv.

My new 4k UHD Samsung TV from Amazon died two months after receiving it. I filled out the online service form on Samsung’s site and they gave me three options on which repair service to use. Of the three choices, the other two had 2 or 3 stars on Unilocal while Barrett’s had no rating. I went with Barrett’s because no reviews meant people weren’t angry, and Samsung had them as the recommended company.
I filled out the form on Samsung’s site for repair at 8pm on a Tuesday night. I spoke with Barrett’s about 5 times between Wednesday 3 and Thursday to discuss the issue and get more details, inform me parts were ordered, inform me parts arrived, and schedule a time for a tech to come fix it. All great communication!
The tech came Friday, fixed my TV, and was out of my place in under 30 minutes. The tech was very nice, well dressed, professional, and knew that when you lay a tv flat, it needs to be on a blanket to not scratch the screen. He was extremely careful and meticulous in his repair despite how fast he went. He wasn’t just working a 9 – 5, he was taking pride in his work.
Overall, a broken TV became a working TV in under 3 days thanks to Barrett’s. It was all done with ample communication, professionalism, and meticulous workmanship you don’t often find these days.
If you’re like me and looking to get a brand new TV serviced, i highly recommend them.

This organization is a third party service provider for Best Buy. We have had a ticket out on a TV for 36 days with no follow up. I was just made aware to that Barrets completely dropped the ball. They had ordered a part for our TV and it was the wrong part. Instead of ordering the new part, they did nothing. When asked by the best buy staff what happened and why a new part was not ordered, the answer was, «I don’t know.» After spending thousands of dollars on a TV and warranty from best buy this is what we get. This company has a serious lack of knowledge and care for their customers. Think twice before using them for services as well purchasing big ticket items with warranties from best buy.

Excellent experience with Barrett’s, they installed my TV over the fireplace and the dish on my steep roof. Very experienced and professional technicions. My Mom recommended them to me, as she has used Barretts several times over the years., Apparently they’ve been around for over 40 years. I i recommended them to a relative who was equally impressed,

Barret’s parts is outrageously priced. Highway robbery!!! A certain DLP lamp cost $ 180 and online is less than $ 100! No labor involved To make matter worst… Poor customer service!!! I figured it will be convenient to just go to their service ctr and pick one up but did not realized it will cost me $ 80+ for convenience!!!