Love 2 Fix

Awful place. Owner shit talks about customers with employees while other customers are still there. Unprofessional! Total rip off for their service. I was in here with my friend and seeing the outcome of their service I rather pay a little extra somewhere else for better service. Come to Love to Break cause they can screw up your device better than anyone else. These people don’t know how to fix crap! Even I can do a better job fixing than them and I’m just an amateur.

Came here to get my Oneplus one fixed and was worried that he wouldn’t even bother with a phone as uncommon as mine but he did! it took longer than expected due to having to wait for the parts but after about a week i was able to pick up my phone with a working touchscreen and now i can’t even tell that it was ever affected by water damage. the fix was reasonable 75 $ for labor and 75 $ for parts and it was definitely worth it. God forbid that if something happens to my future electronic devices, i would go to him first without a doubt.

My first attempt to have my charging fix I worked around your schedule. As I mentioned above, you gave me a set time to come pick it up. I called ahead of time to confirm if it was ready. You told me it was not ready. The time I waited until 7:20 is because YOU told me my laptop would be done by 5:30. When I arrived it was still not ready when you guaranteed it would of been done by 5:30.
Second: If my speaker was working perfectly fine BEFORE I brought it in and it stopped working after I got it back. Just to discover the cord got disconnected and Love To Fix was the ONLY place that opened my laptop during that time frame.
Third: Even though I empathize with you on your bug, it should not be an excuse to give to customer when customer service is not at bar. Everyone has experience the «bug» before, but if you want to be a leader then you should take responsibility of your own actions.
Fourth: I also came during business hour so how did I made you work around my schedule. I had to work around my schedule to accommodate with your employees vacation time where I had to wait longer and drive across the city because he leaves at 5.
Just a tip for the future:
1. maybe try to stay more organize so you could prioritize devices according to the deadline you promise customers. example: get a calendar?
2. keep track of who paid or not. Good thing I paid with my credit card because when I was ready to leave with my laptop you guys said I haven’t pay yet.

Mr. Love runs his business like every owner should… he is professional, trustworthy, and kind. Went in to get a phone fixed that was purchased from another retailer that completely screwed me over. Mr. Love explained why the phone had broken and was extremely helpful in making sure we were taken care of. I will never need another phone repair or retailer again. Recommend them 10x over make sure you check out their new retail shop at 7330 fair oaks BLVD, #8 in Carmichael Ca, 95 608

My iPhone 5s battery finally decided to quit on me. Chris had the battery in stock and was able to replace the battery in 10 mins and fix my home button.

When you pride yourself on having dropped your phone «dozens of times» with nary a scratch as a result, it’s bound to happen that when that ill-​fated drop finally happens, your phone screen will not only finally get its first scratch, but it will be completely obliterated to teach you a lesson in humility.
Thus commenced a half-​hour long phone call (20 minutes wait time, and then 10 minutes making sure the AT&T customer service rep knew what I was saying, and then trying to decipher his response). It all amounted to continued frustration, and little glass shards puncturing the side of my head as I made one call after another trying to figure out how to get a replacement and not have to cut out a kidney to pay for it.
Cut to: a neighbor mentioning Love 2 Fix. I went into his little hole in the wall fix-​it shop, and without even looking at my horrible screen for more than a couple seconds, Mr. Christopher Love gave me a quote, and said he could have my phone fixed not only same day, but in about a half-​hour. The price was either comparable to or slightly less than what AT&T would’ve charged to send me a *refurbished* phone in a couple days, so in the interest of time, I went back to Love 2 Fix, and had my own phone in fine (actually, beautiful) working order within an hour without the hassle of reconfiguring a new phone or dealing with insurance, shipping, etc.
Mr. Love was super knowledgeable and extremely courteous to me, and really saved the day. It’s such a relief to have someone close by that’s so adept at fixing the electronic devices that sometimes we’d be lost without, and I’m happy to bring my business back here should I ever have the need (knock on wood).

Awesome experience today! Above and beyond when it comes to customer
service. I waited a year and a half to break down and fix my cracked screen and I am so happy that I did! My husband and I learned a ton today about phones and cases, and we will always go to Chris for our future tech needs!

This place is awesome I’ve brought multiple gadgets in here iPad phones ect. Chris is always professional and on the ball he has always given me a fair price and gone far and beyond to help me he even gave me a temporary screen so I could have my phone while my parts came in. I’ve saved a lot of money going through this place instead of insurance (less than my deductible every time). Not one time have I come here and Chris or one of his Employees couldn’t tell me what was wrong with my phone or iPad. I will continue to come here anytime one of my electronics needs a fix.

I ONLY write accurate reviews and I can PROMISE that my friend had a free diagnostic completed for me as he is the highest tier for Apple in Elk Grove and is able to do so under the radar (many helpdesk people can and do, do this for their friends) and my husband was an engineer for apple in Cork Ireland for 3 years… 5 years ago. I think this jerks response to my review is a tell tale sign of who he actually is as a person. He was rude to me when I went in. Everything thing I said to him was true and this says a lot about his character. Whether or not he «believed» my story does not mean that he had to be so rude to me in his store, and I can guarantee he was rude and condescending, as his response to my reviews too.
(Just to point out, the owner changed his response after I responded to his response and I once again reiterate that nothing I said in my review is a lie as he specified. He seems to get very aggravated and claim that anyone who gives him a negative review is lying about their experience. Very unprofessional…)

Beware!!! Beware…save your money and go to a ligitamit repair shop! ! first, this chris guy will ask u to sign a waver to cover him from any damage he will create when he open your phone, he will tell you its a 10% chance additional damages might happen, don’t do it!!! you hav been warned… this so called auto garage /​phone repair shop is a big rip off… i went in to get a charging port fixed, he qwoted me 25 dollars to get me in, when i went in he asked me to sign a waver to cover himself in case he damage my phone while he’s repairing it… well he damaged it as i’m sure he does to most phones… i was told it would take about 45 mins. well 5 days later i finally get my phone back, and the 25 $ i was qwoted turned into 165 $ that was the start…2 hrs later, got home tried to make a phone call and the phone started jumping from app to app continuously. …took the phone back to the auto repair /​phone repair shop, this chris guy after telling me to bring it in, told me he didn’t have time to look at it!!! after letting him know what i thought about the treatment i’ve received, he decided to take a look at it… he took the phone behind this glass wall, acted like he was cheching the problem out, 20ins later he gives me the phone back and said he replaced the charging port again, i turned the phone on and it wasn’t jumping… went home, it started again… end result, went in for a 25 $ repair. left 5days later paying 165 $ and phone not operable. …ended up taking phone to t-​mobile where they told me the repair guy ripped my memory board apart and tried to glue it back together… had to buy a new PHONE. That’s to bad, because I work for a major government agency and I could have giving him a lot of business… will never retun, and i will not recommend this garage to anyone but my enimies…
CONSIDER YOURSELF WARNED! !!!
MY Response to your very weak response:
By the way you say u don’t remember me? My name is Tony… I had the galexy 5. how would I know all of these details about your shop/​auto repair Chris… reremember i told you that I came a long ways for you then tell me you didn’t gav ed time to look at my phone after you told me to bring my phone in… are you still denying my existence Chris? …try again…

Broke my iPhone 5s screen so I took it into Love 2 Fix. I met the owner Chris Love, and he was very professional as well as knowledgable in this field of service. His employee Clayton was the one to replace my screen. He was fast and efficient. He too was very knowledgable. I highly recommend this establishment for all of your electronics needs. These guys are definitely the cheapest and have great customer service.

This is great, I went to phone fix it place off zinfidel and they wanted almost three times as much as love2fix. I got a phone case as well. Veteran owned and operated. Thanks guys.

Chris was awesome! He’s honest and upfront with everything he does. His prices are extremely reasonable because he only charges you for his labor, with no up charge for the parts. He explained everything he was doing and why it was necessary and really knows his stuff. Plus he was fun to talk to while we waited. We will be back anytime we need something fixed!

Thank you very much for doing an amazing job fixing my phone, in such little time! It took you only 40 minutes!!! I went to some other place and they were charging 119 for changing a cracked screen for my Samsung Galaxy, and on top of that, he said i was going to be without my phone for abt 5 days!!! Ridiculous! This guy fixed my phone in less than 1 hour and charged me only 69! And gave me a tempered glass to protect my screen for free! And because i was military he gave me a 10% off!!! What a deal! Im so happy and been telling everyone abt him! Awesome job! Best place ever!!!

This is a great place to get your phone’s screen replaced. He does the job very well and very fast. I will have to give his shop the five stars and will be returning soon with another repair. Also he has the best prices in town i’ve looked at multiple places before i found him on accident on craigslist, he beat other stores price by $ 35 on the iphone6 and $ 25 on the 4. I will Absolutely Will Be Returning To This Place Should Any Accidents Occur In The Future.

Thank you Chris for taking care of my phone… I got water damage on my brand new galaxy s6 while kayaking and then I called Chris to see if he can replace it or fix it he then said it’s possible after he does the cleaning that it may be repairable so I rushed to the shop drop that off for him and had him repair it. He then called me back and stated that everything was good to go I just need to replace the battery. Thank you Chris for all your help I’m going to definitely recommend your place to all my friends and family ultimate 5 stars!

The best place I have found and would recommend to anyone. If you want a wonderful deal and also quality work then check out Love 2 Fix.

Chis Love is… Awesome! Walked in today to pick up my car keys (RIVER CITY BRAKES) and walked out a happy and loyal «FIXIAN»! This guy knows his stuff and is the cheapest I know in Sacramento! Trust me I am not a big techie… But I know knowledge and expertise and this is the place! Walking away with a newly protected device… for free! Yes!
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Havent experienced a company so vital to my life. I broke my s5 called everyone got a price of 179.99 $ 139.99 $. Love 2 fix not only beat everyones prices but let me know my s5 with all my photos and personal data. Was going to be okay .
Clean friendly enviorment business this size deserve respect and recognition. My s5 was fixed in a matter of an hour and a half. Love 2 fix even updated my software for me absolutely free. I will continue to promote love 2 fix servers all around the sacramento area.

Unfortunately Chris you did state you would order the part which is why I made an appointment. You recalled my phone from when I spoke with you at Denaios. I don’t live down the street or even in the same area. I live 1 hour and 45 minutes from you. My sole reason for the trip that day was to come to your shop. I didn’t want to convert to black or gray, which is why I called and made an appointment knowing the color screen would need ordering. You told me you would order the cover and it would be in Tuesday. Which worked great since I’m coming from Chico and would be there Saturday, which is the sole reason for my call ahead. You said your family would be working at Denaios Sunday and you help them, so Saturday would need to work. Which it did. I asked if I needed to pay anything by phone to reserve my appointment and get the glass and was told no.
I would not have wasted time coming all the way there to not have my phone repaired. I didn’t even know where Carmichael was! You had to explain it to me.
I set an appointment and gave my phone number in case something came up to call me and let me know so I didn’t come all the way down there. I was hoping for a very successful transaction and a repaired phone. If you would have told me to order the glass and bring it I would have happily done that. Your first response to me was that maybe it was in an order that hadn’t come in yet. It was only when I mentionedyou said it would be in by Tuesday that you said it wasnt ordered.
There was purpose for the phone call I made for the appt (which you said was also not written down).
I just wanted my phone fixed. If I wanted a plain old color I’d have bought one in the first place. I wanted purple and would happily pay for the repair to be correct. When I called you told me that you had the «arctic purple“if I wanted a color conversion. I said I would rather keep my color. When my color wasn’t there I asked about the arctic one as I was willing to settle for it, despite my calling ahead for the correct phone. But you no longer had that in either.
So living 1 ¾ hours away, how do you suppose I should have gone about this since calling clearly didn’t work. And you didn’t have the part.
If I lived across town I could have just come back with no issue. The fact that I live so far and was willing to travel to work with you vs a local repair company since I met you at the market and was happy with the notion of working with you.
Or you could have called and let me know the part wasn’t in so I didn’t waste my time and gas to come to you. Taking deposit for the screen would have been fine and I offered that. You just said you would order it. I said OK great and I’ll see you Saturday between 11:30 — 1:00. You confirmed.
Again, not being able to come down the street to deal with this you wanted me to drive there. Show you the phone you’ve already seen and acknowledged you saw. For you to order the part and then I’d have to come back again to have the work done.
So, again how could I avoid this issue without it costing me time and money for 2 different days?
I’m disappointed that I was given wrong info over and over. Do you not see why this would be a frustrating experience?

I broke my glass on my phone last week and was going to take it to one of the big guys on Sunrise, but I had seen the signage for this store, as I drive by it to and from work, so I decided to try him. I won’t go anywhere else now.
First, he completed the change out the same day. He did it at a very reasonable price, actually 40% cheaper than the others. And he explainedvwhat he was doing to repair the glass and what the others shouldn’t have done.
As long as I nedd a mobile device fixed or even to get recommendations, I will use Love 2 Fix!