Incredible Pets

Recently started an aquarium from here. The pump went out and (I believe her name is Pat) hooked up a replacement even though the original was from an aquarium kit. She is extremely knowledgeable and always has an answer to my questions. Everyone else is always very nice and quick to help if needed. I’m glad to have this spot conveniently up the road.

I love the helpful, knowledgeable staff at Incredible Pets. They are always willing to take the time to help. There is always someone around to haul the bags of dog food to the car without even asking.
Other great things about this store: they are happy to let you pet the bunnies, even if they know you aren’t going to buy one, free puppy pack for new puppy owners, awesome deals in the clearance bins, loyalty program earns you cash off your purchase. (Yes, it takes a while to earn and it’s only $ 5 at a time, but still worth signing up for), they sell the high quality food that the big box stores don’t carry.
Yes, the prices are a little higher at Incredible Pets, and so I do admit I don’t buy everything for our pets at this store. But keep in mind, they do have 20% off sales a couple of times a year.
Thanks Incredible Pets!

I called Incredible Pets and I asked them and said,“Do you guys sell bunnies?” And they said ‚“We absolutely do”

Just an additional comment to say, «Thank you» to Janice for taking time to give us a puppy package and additional information about services available at the store. We continue to receive wonderful service at this store and enjoy going every time! all the staff is helpful and customer service oriented!!!

I’ve always liked the friendly, helpful service here. I was thrilled when they added the dog wash — a big help for those of us with big dogs! But, I was very disjointed today when i purchased my wash card and they didn’t tell me when i paid (I found out the hard way, when my collie was dripping wet!) that they no longer provide the brushes necessary to finish grooming your wet pet. Apparently, too many customers have walked off with them, so they can’t provide that service now. I understand this, but it is a huge inconvenience to have a wet, long haired dog and no brushes or combs! Shame on the customers who have made it harder on the rest of us! It would be nice though if incredible pets would at least give us the option to check out grooming tools when we pay and when we turn them back in, we’d get a deposit back. That wouldn’t be too hard, would it?

I stopped in yesterday to the Carmichael Incredible Pets store only because it was close and I was in a hurry, I have always assumed that they would have high prices so I went elsewhere… imagine my surprise when, first, I was greeted by the most friendly staff I have had the pleasure of meeting and second, I found that the supplies that I wanted were not only there but reasonably priced! One product that I buy online usually because it is an expensive product was carried by Incredible Pets and the price was great, the product outstanding quality! I will go back to this store whenever I am in the market for pet supplies locally. Thanks for being so nice, Incredible Pets!

Very friendly, helpful, and knowledgeable employees! If they don’t know the answer they will say so (rather than make one up!) and they will get you the answer! I also like that they do not sell already overbred pets. They are a caring and responsible company! Kudos to Incredible Pets!

Great place, friendly staff. I wish they’d have a bit more of a selection for reptile food though. It’s a lot closer, but I usually end up going to the Serpentarium since they have a larger food selection for my pets.
If you need worms or crickets this place is good, but if you’re looking for more options, I’d search elsewhere.

I’m a big fan of Incredible Pets. Their selection of cat food is extensive. Their staff is always friendly and knowledgeable; their passion about animals and pet care shows!
It’s this passion and caring attitude that helps create an enriching shopping experience. I always feel valued as a customer when I shop at Incredible Pets.

I came in this past week to get puppy food and found the associate very helpful. Jake was able to give me so much information about my new puppy and what kind of food is best for my breed of dog which is awesome because the breed typically has a lot of allergies and other issues. I will make sure to go out of my way to go there for anything for my puppy as well as if I have any questions.

I love coming in here to shop for my dog. She eats Merrick dog food so we buy her food here, as well as her treats and shampoo and everything else you can imagine.
The staff is super friendly and well-​knowledged about their products and the prices here are very competitive with the yucky major corporations.
Thank you for great service and great products, Incredible Pets!

I don’t think anybody here knows anything the people at the fish part had no idea about the basic behavior of fish and the people had no idea about filters or brands or even which works best the only reason I am giving this place 2 stars is because of one person who I thinks name is josh who was a big help gave us some tips told us why our tank is cloudy and gave us all the information I needed so thank you josh for being the only one who knows anything

MORE LIKE INDELIBLE PETS.
Used to go here weekly. They were the only store in the Sacramento area at the time that carried felidae (Fancy cat food) They also had live bloodworms for my newts.
The employees were very friendly when I first started coming in. Over time it seemed like when I walked in they knew I was likely only getting bloodworms and possibly cat food not any of their severely over-​priced other items so they would ignore me. There were multiple times when the store was empty and I had to wait 15 minutes or more to get help, sometimes with multiple employees in the store. I finally had enough when one of the owners was rude as hell to me. The attitude flies here regularly. Never EVER again.
Also, their «reward» program is a total joke.
We’re in the internet age and there’s stores like Western Feed and Bradshaw Feed. This place is garbage compared to any of those options.

I go here frequently because it is the only pet supply store near me. All of the employees are very nice, approachable, and helpful. Their food selection is wonderful, lots of variety. What I don’t like is their lack of crystalized cat litter. They have tons of variety of other litters, but only one or two kinds of crystalized litter, neither of which works the best for my cats. And they’re rarely in stock with the few kinds they carry. They also have a zero-​return or exchange policy on cat litter products, so if something doesn’t work out, then you’re stuck with it. I also wish their rewards points system was better. You have to get a whole ton of points in order to get minimal rewards. If there was another pet supply store nearby, I’d go there instead.

I had a great experience here! It is my new go to store. Nick was so helpful and knowledgeable about everything I asked him, and I had a lot of questions. He was very patient with me and my 3 children. Went in for a turtle and the kids decided on a bunny instead. We couldn’t be happier! Nick you found this bunny a great home :). The prices were awesome the service was impeccable. Will be shopping here from now on.

Great store, helpful staff that make good suggestions for dog, cat & reptiles. Also very knowledgeable. Will even special order!

Warning… manager, Olivia, is not friendly nor helpful. When out of stock of an item, the manager should work with the customer rather than be a b — -!

I used to really like this place but now, i’m just over it. Since I been shopping here I guess they hired an older lady who, now don’t get me wrong will ask you for help but if you say «no» she will just ask you again less than a minute later. Then to top that off she follows you all over the store as though she looking for something which she’s not and it was akward and uncomfortable. I been shopping here since I moved out here in 2008, and now I pretty much feel unwelcome to some extent when this particular employee is here. But latley I been doing my shopping at western pet feed, at least I can shop peacefully without the harassment.

Truly the gem of the Carmichael community! While they may not have big fancy signs to lure you in or commercials in the middle of your favorite television show that remind you that Fido needs food, they have something that will keep you coming back time and time again; Incredible Pets has customer service far superior to any of the big-​box competitors.
My family and I have been frequenting Incredible Pets for two years now, and don’t do any of our pet shopping anywhere else. Their prices are very reasonable, many times even better than what their big-​box competitors are offering.
We have even purchased small animals there, and have had no health problems with them as can often occur when the same breeds are purchased from the big-​box stores. I think much of this is due to the fact that IC deals with reputable breeders within the community for the sale of their animals.
From the first time we walked in, we were made to feel welcome, offered help, and from then on remembered. Every cashier remembers us, and our pets, asks about how they are doing and offers advice on toys or tips for our furry loved ones.
I truly love Incredible Pets and the exceptional customer service that they offer. I will never shop any where else for my pet needs, and I suggest that you don’t either! Check them out!
They also offer a great rewards program that adds up fast and saves you money.

My wife and I have come to really appreciate this place after adopting a new dog from the SPCA about a month ago. No, they’re not as big a big-​big pet store — but they are well stocked with plenty of high-​quality products for all sorts of pets, and they have a price match guarantee.
More important, they have a very friendly and knowledgeable staff who helped us choose the perfect dry food for the pup: It’s got ideal, healthy ingredients you would find in a more expensive high-​end dog food, but it’s reasonably priced because it’s made in No. Calif. so there aren’t high shipping costs tacked on.
One of the employees there also reiterated what we were told at the SPCA: That dogs really shouldn’t have rawhide chews because they can wreak have on their stomachs. They suggested a perfect alternative, and our dog loves it.
This place isn’t all about dogs by any means, though: They have supplies for just about any kind of pet (perhaps not hippos); they also sell various kinds of animals — but to their credit, not farm-​bred kittens and cats. On weekends, volunteers from the local cat shelter are on hand with felines up for adoption.
Bottom line: If you’re a pet owner and live nearby, come here to get your pet’s food, toys, and other supplies. You’ll find what you need — and you may very well learn some valuable tips about your animal.