Carmichael Overhead Door

Froom the friendly lady who actually picks up the phone to the hard working guy who went above and beyond because it was a difficult job we would recommend them, The new doors look great!

Called them up when my door started making horrible noises. They came right out to look at it. Turns out the last company that worked on the door didn’t do it correctly. The tech fixed what they did wrong. He adjusted the doors and lubed the rollers. Door sounds perfect now.

I usually only write reviews to recommend a business or service but in this case I am sharing our horrible customer service experience with Carmichael Overhead Door. Our garage door stopped working six days ago and I arranged an appointment for service on Monday for Wednesday. After SEVERAL calls by us to confirm a service person was still coming no one arrived to service the opener (both my husband and I kept juggling our work schedules based on their erroneous estimates of arrivals). This is a business based on customer service in a timely manner. Unfortunately this business failed on both accounts. I can’t write about the quality of work since that never took place. So disappointing!

DO NOT GO TO THIS PLACE. This place is a shame .we had an appointment for today to get our garage door replaced. The appointment was scheduled for between 10 and 11 AM at 11 Am we get a call saying that they can’t show up today but they will come out tomorrow. We explained to them that we have NO garage door on our house with valuables in the garage and that we had to close our family run business today just for this appointment. not only did they no show today but they aren’t willing to compensate any money for their mistakes ! Poorly run business with awefuo customer service. Now we are using a man who USED to work for this shit company and is going to give us 100 dollars less that what these guys quoted us. Don’t risk coming here!

Carmichael Overhead Door was recommended to me by a friend who used to be in the garage door business.
I needed to have my garage door replaced, so I first called the office. After going through the phone system, my call was routed to a recorder to leave my information so that they could call me back. Did they call back? Uh-​No!
Well, I decided to give them another shot because anyone can make a mistake and not return a call. I call the office again, this time a nice woman on the phone took my information, told me the approximate cost, and scheduled someone to give me a written estimate today between 1 and 3 PM.
As I write this, it is now 3:30 PM. No phone call from Carmichael Overhead Door.
I called the office again (now for the third time). They don’t even have me on the schedule. They have no idea why. My information was just lost. They are coming out to do an estimate within the hour. I guess I’ll wait and see if they show up.
It sounds like they have some real problems in managing the business. Based on other reviews, I can see I’m not the only one.
I may update this review later if my experience improves, but so far you can say that I’m not impressed.
— Update —
The estimator did show up as promised. I got my estimate. They did call back by 5 PM as promised to schedule a day for installation. So far, so good. I’ll update again after the installation…
— Installation —
The installation of my door was completed yesterday. Generally, everything went fine. The installer seemed to know what he was doing and installed the door without too much trouble. There were a couple of fit/​finish issues that he tried to address. While it’s not perfect, the door does seem to work fine.
I was surprised that that tech couldn’t give me a copy of the receipt when I paid him. He indicated that my ‘receipt’ would be my cancelled check. My issue is that I’d like a copy of the final estimate/​work order that includes my signature. I will follow up with the main office to get this information.

So I called Carmichael Overhead door to get a Rough cost over the phone. After getting quoted a great price, I set up an appointment for a formal write up.
Well the estimator never showed, never called, never anything. I guess they get enough business that they didn’t need mine so I will take my cash elsewhere for my overhead door needs.

One of the lift cables on our one-​car garage door broke recently. This place seemed to have good reviews, so I called them yesterday. They said they would send someone out today between ten and noon; he arrived about 10:30 and was polite and professional. He said they didn’t work with the type of door we had (it used extension springs along the rails), but he could convert it to an overhead torsion-​spring mechanism. He had to go back to the office for some more parts, but he was done before noon, and the entire repair cost $ 250 all included, and the door opens and closes smoothly. I’d give these guys my business any time.

Your all done shopping around.
There are so many shady operators in this business that it often feels like dealing with an extortion racket.
Carmichael Overhead Door is the exception.
We have used them twice now for a miss programmed Jack screw and the second time for broken wiring. On both occasions the technition nailed the problem and gave us a very reasonable repair fee WHILE completing the job in under an hour.
Put your mind and pocket book (what does that even mean?) To rest and call the good people at Carmichael Overhead Door.

This review is long overdue since they did work over the summer.
I get home one afternoon with my children and I clicked the garage opener and the door would not open. I tried numerous times and still nothing. Big problem because all of my doors are shut from the inside with special locks so that my son can’t bolt (Autism) so there was no way to get in the house like a normal human being. The only way in was the garage and this was not happening. I managed to get in but it was not a pretty process.
This company was the one that installed the garage door so they got a call to come and see what was wrong with the door because I was now opening and closing it manually. They set an appointment and showed up just in time.
Turned out to be something simple so the guy was done quickly. The chain was off the track and needed some tightening. I was happy it was no big deal and that they sent someone as quick as possible.
What I was not happy about was the mess I had to make in order to get in.

I received this company’s name on a recommendation of a friend. I am so glad I called them!
My appointment was scheduled between 3−5pm and the technician came at 3:30. I had a busted spring and he explained that I needed to replace both (I had already planned on replacing both) and within the hour he had both replaced and my garage door working again!
The price was very reasonable and I would gladly recommend them to anyone needing a garage door/​opener fix.

First of all, Carmichael Overhead Door came recommended from a friend. I’m extremely satisfied and impressed with the quality and efficiency of their response time and workmanship! Price was good and I appreciated the fact that they recommended a double spring vs a single spring for my double garage door which would make it easier to lift if one of the springs goes out. I even asked them to check my other spring on my single garage which I would have replaced since it already has a «bend’ in it, but he said it was fine and didn’t need replacing yet. And the repair guy even showed up early! How’s that? :)

I would never do business with these people!
I made a work order through ORHP (Old Republic Home Protection) and they sent the work order to Charmichael overhead door.
A day later (expected) they called me and set up and appointment for the next day to fix the broken spring on the garage door. They had several open appointment times. 8 – 10, 9 – 11, 10 – 12. I took the 8 – 10. I went to bed early Since i would nights and woke up early. THEY NEVER SHOWED UP!
I called the company after 10 when the appointment was over and They couldn’t even find my appointment. Asked me for all my information again still couldn’t find me. When i mentioned to the receptionist that it was a work order sent over from ORHP she said, «Oh i found it, we will see you tomorrow.» As i had now made ANOTHER appointment for 9 – 11 the next day since i needed to leave for work at 1130.
AGAIN I woke up at 830 and waited for them to show up. At 11 THEY DID NOT SHOW UP AGAIN!!!
They flaked on my twice. I immediately called ORPH!
I Do not know what the problem is with keeping heir appointments but seriously i gave them two tries to show up and do a simple garage spring replacement. The first time i scheduled an appointment i was told they would be able to fix the issue when the driver showed up as «they carry several different spring sizes.»

I manage 1000 rental properties and have used Carmichael Overhead Door to install and repair numerous doors for us every month for many years now. They are fast, and fair and stand behind their work. I use them when I need help on my own garage door at home too. I personally highly recommends them without reservation — as does my company, Tiner Properties.

Had Todd and Martin put in a gate opener panel in front of our electric gate. They did a great job and stayed until they were sure if worked properly. They also educated us on how to work the different functions to open the gate from our phone.
Very good service. Seems to have improved from a couple years ago.

Came the day I called for a quote to replace the top 2 rows of my damaged door. Quoted about half what I was quoted by A1, and did the replacement the next day. The door works great! Quick, good repair, and cost was right!

Excellent and timely service. They were onsite within 24 hours for a free estimate, and provided a price quote that was extremely competitive.
The product that they installed is great and I’m enjoying every second of my new insulated garage door.

I had springs replaced on my garage door which was done in a timely manner. The garage door opener also broke so they had to come back out. First of all they were late getting to the house both times and the second time it took over 3 ½ hrs to install a new garage door opener. I finally left after 3 ½ hrs of waiting.

This company put in our garage door in 2009. No problems, very efficient. Last week my husband closed the door on a cabinet door that was opened and caused the door to jam, (to make a long story short) it ultimately fell, causing the bottom panel to bulge. They came out 2 days later. The tech called at 7:15 in the morning to get more details and what impressed me most was, he wanted to see «if he could save us some money by using the existing panel». When they arrived, he again ask more details about the accident and ask if it was okay to not replace the entire panel because the integrity of the door had not been affected. It was so reassuring to know that they were not out to make the most $ they could, but their goal was to fix the door and save us money. They fixed the door with minimal cost and within 20 minutes. You don’t find that kind of integrity too often in businesses today.

I had this company Replace my Garage door when I purchased my home in 2003.
I have had numerous problems with my door over the years and with little help from this company. My new door was installed by a young man new to the company and it took him all day, including several trips back to the shop for parts. I paid over $ 1000.00 for this door. Problems started soon after. It has jumped the track 3 times which they fixed once and the technician stated that the springs were not wound right. Then they blamed my opener and I had them install a new one which I paid for. It has broken 3 springs, which they have replace none. and the last time I had it fixed the technician (from another company) stated that the door was installed wrong and needed to be rehung. $ 800.00 He also stated that I should contact Carmichael overhead door and talk to the owner as he was a fair guy. Well, the guy that returned my call said that I should have complained sooner. He was to come out and look at it but never did. I have called twice since and the owner was to return my calls which he never did. My door has now been inoperable since May with a broken spring, while I save to have my door rehung (by another company). I know lots of people who have had garage doors for years with no problems. Don’t they last forever? Not from this company. I am a contractor myself and would never allow a problem to fester like this and I do and will continue to warn unsuspecting consumers of this company.
BEWARE