The Animal Hospital at The Crossroads

These idiots are there for the money, not you or your pet. I spent $ 80 to find out my healthy dog did not have heart worm, then waited and waited that day for them fo fill a script that is commercially available over the counter. The vet visit was not mentioned as part of the fee until afterwards.
After leaving without what I came for, dr. bishop refused to ok the rx for pet meds online. I live over an hour away and my dog is now without the heart guard he needs (this vet had ok’d online rx before) — clearly a decision based on their GREED, not the health of my dog.
Rude, stupid people. Low on communication skills. I was bitterly disappointed in how blasé they were during the dying process of my last wonderful dog. What kind of vet office has no treats for pets, not even a water dish? I’ve gone there over the years purely for convenience location wise. NEVER AGAIN.

I’ve been to this animal hospital twice. Once with our old chow/​retriever mix dog who had a painful ear infection and then recently with our Yorkie who was hacking away with what turned out to be simple allergies. Our regular Vet is further away, and I wanted immediate attention, and both times, we were seen right away. With follow-​ups by our own vet, I felt that adequate assessment and care was given to both dogs.
I wasn’t quite as pleased with the Yorkie’s examination at this place, because I didn’t feel like the doctor spent much time looking at her and made more of a judgement call based on my description of the kinds of hacking noises she was making. His manner was pretty dismissive. I think he should have gone into a little more detail for me — explaining what he thought the diagnosis could be (I later learned it could be allergies, or a more serious tracheal condition Yorkies can suffer from). I immediately scheduled a visit with my own vet, who did indeed examine her thoroughly and explained the problem clearly to me to put me at ease!
But all-​in-​all, I cannot complain that my dogs weren’t treated correctly here.

I went to this vet, felt they were over priced and didn’t return. Much of Carmel is over priced. It seems to be a running theme. I guess businesses think if you can afford to live in Carmel, you can afford to pay a higher price. ugh. no thanks.

Of course Dr. Bishop and his legion of dumb dumbs would simply say «no» when called for an update to a prescription. Seriously, once again, after spending THOUSANDS of dollars THOUSANDS in the life of my dog Winston at this vet, I don’t even get a courtesy call to say «hey, we received a call from the Pharmacy, what can we do to help?».
Good thing I switched vets to someone who actually cares.

I have taken my dog here about 4 times and am always very happy with the way he is cared for. Our doggie has gone there for removal of an engorged tick (eew), bruised paw, rabies shot & general sick puppy check up. In my experience, they were very nice on the phone and in person. I also know they will open for you on Sunday if there is an emergency and will pick up-​drop off your pet if necessary. That is the kind of service I really appreciate.
The only reason I did not give 5 stars is because you can not go back to the exam room with your pet.

MUST READ… January my 11 yrs old doggie got a clean bill of health from Dr. George. On Monday, 3/​14, they said she is diabetic with a blood sugar level in the 600’s when it should be in the 100’s. Tuesday I get home from work and she having a diabetic seizure. I am completely freaked out, called them and all they could say was «you need to bring her here some how». I called the police and Cindy from the Carmel Police Department came and helped me get her into my car w/​a neighbor to take her to their office (2 minutes from my house) Policelady called to alert them that I was on my way. When we rushed into their office there were three ladies sitting behind the receptionists desk, one person in the waiting room (waiting for their pet) and NO ONE was waiting for us to arrive. We had to lift my dog over the receptionist counter as she was seizing!!! Then as I waited they told me they could not put her down, even with my permission. Then I heard the Dr. say «she was perfectly fine yesterday» from behind the closed door. Then Dr. Sheryl came into the room and asked how long she had been like this and I said «I am not sure I just got home from work and found her shaking and foaming from the mouth» The Dr. said «OHHHH so you were working!!!» WTF of course I was working… yesterday my dog was in NO danger just diabetic and old. My dog had 109 fever caused from the seizing, I had to beg them to let her go, they wanted to put her in doggie ICU for a couple of days… note she would come out with a lot of brain damange from the high fever. Finally she agreed to letting me put her to rest. Who do they care about more, themselves and money or our pets??? I got home finally and within two hours the office called me and said «Oh…we forgot to charge you for a test we ran, it will be $ 20.00» I nor anyone I know will ever step foot in that office again!!!

We took our 3 dogs here to board for one night and we were going to have our little girl fixed while she was there as well. We brought all our paperwork for our vet in Dallas that had given them thorough exams and any shots they needed just three weeks before. We were informed that even though they had bordatella shots in Nov of 2009 that is good for three years they had to get the shots again. They only accept it within 6 months. We said fine we will pay for the shots. Then we were informed that to give them the shots they had to get a full exam. Basically wanted to charge us hundreds of dollars for us to keep our dogs there for one night! I guess they assumed that since it was so last minute and we were going out of town we would have no choice but to say ok and pay.
Also the vet strongly suggested we get special flea medicine because they have fleas there! We took our dogs and left. This place is a totally rip off I would never take my dogs there again for anything!

Words cannot express my anger towards this animal hospital. Last Monday I took my 1 ½ year old boxer to them because she had been limping over the weekend and her front left paw was swollen and she could not put it down. My gut instinct told me she must have fallen on some rocks at carmel beach where we take her every day. This was my first time taking her to this animal hospital and the reason I chose this place was because The Carmel Pine Cone readers voted it best vet in Carmel. The vet that saw her little did I know was actually a fill in vet while the main vet is away. His name was John C. Andersen and he diagnosed my poor boxer as having a reaction to a «venemous bite» and injected her with medicine and issued me some tablets to give her. Four days passed and I knew it wasn’t a «bite». I took her back in where the main vet George W. Bishop saw her and examined her and showed me exrays that showed yes indeed her front left paw was BROKEN! Not only did I pay for the first visit where my dog was misdiagnosed and has been limping around with a broken foot because of this vet who shouldn’t be practicing, I also paid for the medication and her second visit and exrays. They wouldn’t credit me a dime for the first «on– call» vets mistake! My poor dog has been limping around with a broken paw and I didn’t know because I listened to the first vet. I have never felt so wronged and I feel so bad for my dog. The Animal Hospital at the Crossroads has an unjust way of doing business and it doesn’t seem they care or take responsibility for their vets mistakes! My dog now has to have surgery to have a pin put in her foot! I WILL NEVER GO BACK TO THIS PLACE AND I AM TELLING EVERYONE MY STORY! I AM A LOCAL AND THEY MADE A BIG MISTAKE!