Runyon Equipment Rental

I rented a slice seeder and returned it the same day within 3 hours. I was contacted a month later asking if I still had the equipment, I informed caller that I returned it the same day. A few weeks later, I see a charge on my debit card for $ 1,074.00 from Runyon. I call to speak with someone to find out why and leave a message for accounts manager. I verified that my debit card was credited upon returning the slice seeder so I know that it should have been in the system as «returned.» I drove over and asked to speak with the person responsible for billing and was taken to her office. I discussed this with her and she told me that she can see that I returned the unit in her system, but could not tell me why I was charged over $ 1000. She said that she would credit my debit card within 5 days and that I can get my next rental for free. I am surprised that no one called me to give me an opportunity to dispute the charge before it was processed and advised the accounts manager that I was more upset about that than anything else.
Make sure that you keep your return receipt, if you ever rent from them and monitor your debit/​credit card for awhile after your rental. I’ll never rent from them again because of how this was handled. The accounts manager was very apologetic after then incident, but I had to initiate contact with them to get it resolved. Whatever happened to customer service???

In the future I will gladly go out of my way to another equipment rental company. The equipment worked great, but returning the equipment was not a good experience. The company tried to charge me triple the amount, even though I paid when I picked up the equipment. The staff person who rented it to me said I «could return it tomorrow» and when I asked what I needed to do if I needed to keep it longer, he said «oh it’s fine just keep it until Monday.» Never once told me I would be charged double, or if I returned it after 12pm it would be triple. Never once told me it was a 24 hour rental. When returning the equipment, I was told that I should have known and that the staff assumed I knew that I was getting charged for the extra days. Here’s a tip from someone who has worked in customer service for many years, never assume that your customers know how your services operate. Customer service includes explaining your services to your customers, so that there is no assuming. Also, arguing with customers is never a good idea.