RCI North America Office

They called me for a 2 Night three-​day stay in Las Vegas. They wanted an immediate deposit of $ 99. They said after I took a tour of a resort for two hours I would receive $ 100 gift card and the rest of the trip would be ours. Along with that they said they would give me tickets to shows, a room at a choice of a lot of locations on the strip (Trump hotel included), and a 20% off eating card at the casinos, a Ferris wheel ride along with another ride in Vegas. They also said that they would provide a shuttle to and from our hotel to the casinos. I did not make the purchase right away because I wanted to research it more. I researched it and I see that all over the Internet it has a one star rating out of thousands of ratings. If it sounds too good to be true, it must be. If you have any comments on this or any recommendations please leave a comment. Thanks, Mary

Actually, I would like to do a 3.5, but overall I am pleased with the value so far, so pleased that I purchased another timeshare at a specific resort on ebay just to get the use of that particular resort and accumulate more points. Yes, there are fees and yes, most of the resorts are not in the middle of a city. But with last minute bookings, I stayed in an above average 2 bedroom in Orlando for 4 weeks for less than a 1 bedroom would have cost for one week in a hotel of similar quality. The timeshare industry as a whole is a bit challenged right now and it is trying to please people — I was pleased.

One of the biggest telemarketing scammers on the planet. These a-​holes based in Carmel, Indiana are working with scam calling centers in Mexico to call U.S. and Canadian landlines and mobile phones. A robocaller calls your number and says you have won a prize from Air Canada, Air Miles, Hilton Hotels, WestJet, American Airlines, Marriott Hotels, Trivago, or Expedia. Once caller answers the call, a live operator verifies if you’re 30 years of age, before transferring you to one of their Mexican opeartors. The calls appear on your Caller ID screen as a local number (for example if your number is 317−555−1234, the caller ID shows a number like 317−555-xxxx, to make it look like it’s a legal number; spoofing software is not illegal to use in Mexico.)
These low-​lives won’t stop and therefore I will be providing U.S. and Canadian consumers info on how to file complaints against this company.
First, both U.S. and Canadian callers should file complaints with agencies:
* U.S. Federal Trade —

* U.S. Federal Communications Commisiion –
* Indiana State Attorney General’s Office –

* Better Business Bureau Complaint Form –
U.S. residents only, please report these scam calls to:
* Do Not Call List Complaint form —
Canadian residentw only, please report these scam calls to:
* CRTC Do Not Call List Complaint form –
*Canadian Anti-​Fraud Centre —
Please also contact the Mexican Embassy in Washington:
1911 Pennsylvania Ave NW
Washington, DC 20 006
Tel: (202) 728‑1600
or Ottawa:
45 O’Connor St. Suite 1000
Ottawa, Ontario K1P 1A4
Tel: (613) 233‑8988
and tell them to take action with their main PROFECO (Office of the Federal Prosecutor for the Consumer) in Mexico City to have these scam call centers operating in the country stop with their illegal calls.
Here is PROFECO’s English-​language website –
and their main contact info:
Av. José Vasconcelos 208
Col. Condesa CP 6 140
Delagacion Cuauhtémoc
Ciudad de Mexico, Distrito Federal
MEXICO
Tel. 011−52−555−211−1723 (ask for English speaking agent)
E-​mail —
PROFECO Complaint form:

PROFECO Complaint Instructions (in English) –
FILE AWAY FOLKS!

Okay, I wanted to post this today since it just happened and its fresh in my mind. Paid for the Hard Rock Resort Punta Cana through RCI. Used like 8 points but paid like $ 7600 for the four is us. The rooms were nice but not a true all-​inclusive. Many beaches and pools you can’t use. Different menus for RCI members and not in a good way. They don’t mention this at check-​in or when you book it. The resort is mediocre at best. Nice landscaping and pools but that’s about it. Lost water in my building this morning and 7 hours later nothing has changed. I call RCI to complain and see if there was something they could do. Figured I give it a shot. I was told by Emily if I checked you right now they may be able to get my 8 points back. I explained to her why would I eat that much of the cost and change airfare for only 8 points. Now Emily was not the sharpest tool in the drawer and seemed confused at first i explained to her two more times and I had mentioned that this vacation meant so much to us and that we had just lost both my father and father-​in-​law. She actually giggled and said sorry we are having a bad time. I demanded to speak to a supervisor and was left on hold for 10 mins and just hung up. Very unprofessional and disgusting human Emily was to deal with. I will eventually call and talk to a manager I just don’t have it left today. I doubt it will matter if Emily is the type of trash they hire. Stay away from RCI and the Hard Rock Punta Cana… both are BIG rip offs. Many better options out there. God Bless

I recently used my RCI points to stay at the Divi Phoenix Resort in Aruba. The facility looked nice enough, and the one bedroom, 1 full bath, 1 shower bath ‘appeared’ to be just lovely at first sight. Sadly, upon closer inspection, apartment 754 was not the ‘home away from home’ we hoped and paid for. We arrived on a Saturday and were there for one week.
The microwave did not work at all. It took 4 days to get a working microwave. There is no stove in the unit, so we could not heat up our meals.
The washer/​dryer could only accommodate 3 – 4 items of clothing, was a loud as a jet engine, and did not dry the clothes completely. I returned home with mildewed clothes. Also, the first use of the unit blew a circuit that cut the AC as well.
The jetted tub did not function at all for 4 days and only partially thereafter.
Upon our arrival, lights were burnt out in the kitchen and master bathroom and the bottom drawer of the chest of drawers in the master bedroom had broken off and was resting against the wall next to the dresser.
The A/​C took one full day to cool the apartment; the apartment remained cool ONLY if we kept all the curtains closed, defeating the purpose of having an ocean view.
Our toiletries and towels were not refreshed daily, as advertised. It took 4 days to obtain adequate toiletries and towels.
The loud dishwasher merely rinsed the dishes; it did not clean them thoroughly, even though I wiped away all food items from the plates prior to putting them in the dishwasher.
Our room was not ready for check-​in at 4PM. There was no place to store our luggage upon arrival and the bellman was nowhere in sight. The lobby was jammed with guests waiting for their rooms. When we obtained the keys to our room, the cleaning crew was still there and told us to wait outside.
The food in all the restaurants was excellent. The service was not. There is a 15% gratuity added to the bill, so the lack of incentive for superlative service might be the reason for the unsatisfactory service.
The spa services were exemplary, but the spa is not part of the Resort.
The convenience store prices were ridiculously high, even for an island where everything is imported. For example, sunscreen 50 was $ 27 for a bottle. The same bottle was $ 16 at a local convenience store down the street.
I lodged my complaints to the front desk early Sunday morning and was told all issues would be remedied that day. They were not.
I complained again on Monday morning. A repairman came and replaced the microwave, fixed the drawer and installed fresh light bulbs in the kitchen and master bath. He also showed us how to use the washer/​dryer as the directions on the unit itself were unintelligible and the instruction booklet for the unit was non-​existent. The jetted tub was not repaired. Towels and toiletries were not refreshed/​replenished, so we grabbed some from a room cleaning cart in the hallway.
The ‘new’ microwave worked for one day before it began to beep constantly and malfunction.
The washer/​dryer never functioned properly. When in use, we could not hear ourselves as the unit was excessively loud. The same held true for the dishwasher. It was very unsettling.
On Wednesday, after 4 days of complaining to the Front Desk, I spoke to Pearl, the hotel manager. She sent a repair crew to the room who replaced the microwave with one that actually worked. They replaced the control panel on the jetted tub so that some of the jets worked, but not all. The cleaning crew brought in extra towels and toiletries, so we had adequate supplies thereafter.
For the inconvenience of having a substandard room for 50% of our stay, Pearl authorized a $ 100 credit to our bill. Assistant manager Yvette told us to write to DIVI RESORTS home office in the USA if we wanted to receive additional compensation.
I contacted RCI and lodged the above complaints with «Mike», who told me no one has ever complained about his particular resort before and that RCI couldn’t do anything to help me. He stated that I would have to contact DIVI RESORTS in the USA if I wanted to receive additional compensation.
It appears to me that RCI was eager enough to take my money for the privilege of using its time shares around the world, but thereafter, RCI will not take responsibility for the quality of services rendered to me by this particular resort. Since this is my first experience using RCI points at a resort, I cannot ascertain whether or not this shoddy customer satisfaction approach is the status quo. I hope not, but am not at all confident that such is not the case.
I am posting the above review on all my social media sites and other «Review Sites» as well as I want to urge other consumers to consider the treatment I received from the RCI Customer Service department before committing large sums of money to RCI and DIVI PHOENIX Aruba.
Sadly, my RCI membership might well be one of the biggest rip offs I’ve ever had the misfortune of experiencing.

I just deleted the one star review I wrote a few weeks ago. This is because RCI has worked with me to resolve the problems I was having that had frustrated me. They did not give me any remuneration for my troubles, nor did I ask for any, but they were able to offer help with my difficulties with the website/​operation.
The only reason I haven’t given them 4 stars is that, as far as trading goes, it takes me many hours of doing research (reading reviews both on and off the RCI website, calling resorts directly to obtain more detailed info) to be able to find resorts that I feel comfortable taking a chance on. After all, trading includes significant expenses (airfare, car rental, pet sitting, transport to and from airports, time off from work, the RCI yearly membership, the additional fee and insurance for each trade, regular travel insurance), so the last thing I want to get us into for that time and expense is a poorly rated resort or unit. This is something that has worked pretty well for us over the last 15 years because I still have the mental acuity and determination to put in the time and effort to weed through it all.
However, even if you find a great unit, the resorts all have the final say as to which unit they will give you. A couple of times we were disappointed, but were able to live with it. A few other times that resorts opted to give us a different unit, it was an improvement over the original.
My recommendation is, when and if you buy a timeshare, it should be at the exact resort, at the exact time of year that you will want to establish a vacation tradition, and just use your own unit every year. That will be the simplest. Or, if you are like us, and want to go to different places throughout the US and world, buy a resale of high point value and dig in to spend the time, energy and patience it takes to make successful trades more likely. Because I have always had more time than money, I opt to do the sometimes immense legwork it takes to get a nice Pinot Noir vacation on a beer budget, and RCI is pretty much the only game in town for trading.

I have been a RCI member for about 6 years and have yet to have a pleasant experience with customer service or anyone that works at RCI/​Wyndham Worldwide Corp. The people there are rude and think they can speak to you any kind of way. I have booked 4 trips with them one of them being a cruise and one I will be going to in Aug so of the 3 I have booked only one was good and that was to The Summit at Massanutten Resort. The cruise was the worst and now I am dealing with so-​called customer service people that are condescension and just out right rude. As a business owner I would never treat my customers this way and would bend over for my customer. RCI feels they do not need and when you call their corp number (973) 753‑6000 they are just as bad if not worst, because they are Wyndham Worldwide Corp and not RCI. It is just layered so that no one has to take ownership of any customer issues and they can just keep passing the buck. I for one am tried of the BS I have been fed.

Biggest scam everrrrr! They charge and make the web so diffucult to use that you must call reservations. You will then be told of a pyment due that you have never been billed for. 2 years snd we have never used this… Horrible
.do not purchase. worst experience ever!

Steer clear of Timeshare Scams and RCI Scams. The Federal government needs to put the wrath on these types of con artist scumbags. They are for sure all running a SCAM.

Have been an RCI member owner since 1979.
Deeded fixed weeks. Hence own. [not points, not floating weeks]
At one point we had 12 weeks of timeshare. Now down to 3 weeks.
TO offer some background and help clarify — given my understanding —
Resort condominiums international (RCI) is simply the «third party/​middle man» we use to trade/​exchange our weeks.
They did not sell us the property nor do they manage the properties we own. They are not part of the home owners association, they do not have a say on our board.
We as the HOA/​Board decide if we want to allow RCI as one of the many companies to engage with trades on our property.
That being said, I do not know the structure (anymore eg parent, sub, and of the one being mentioned in the original post) of «RCI vacations».
Not sure if this is one of the public facing subsidiaries that offers last minute deals via things like groupon etc.
RCI used to stand alone, then was bought my cendant who also owned Avis car rental, now RCI is part of Wyndham. Not sure who owns wyndham.
My review:
The company has changed both bad and GOOD over the decades. They have indeed modified their fees and personality like all the other businesses — banks, airlines, credit cards, cable tv — have done in order to survive. Overall my experience and rating has to include the entire experience.
I am happier that they have an online booking system. Back in the day we had to pick up the corded telephone, dial long distance, and wait on hold… for hours. In the snow, without shoes, up hill, BOTH WAYS!
Seriously though…
RCI in circles is talked about at the ‘nickle and dime” company. A fee for everything. Sound like SPIRIT airline? RYAN airlines in the UK? Well those two are the most PROFITABLE airlines out there. Maybe they all share the same playbook?
The «CURRENCY» of RCI has changed too: And not just the weeks owners now having this currency called «trading powers» AKA if you will allow me to call them what they are… POINTS! RCI is trying to get weeks folks to switch to points and using trading powers to help the philosophical transition. DO NOT GIVE UP YOUR WEEKS.
I used to exchange for $ 39-​$ 59 back in the day. Now it’s $ 209. WTF?!? Gas was .79 cent a gal, now its avg $ 3 and has hit $ 5 — WTF?!?
As with software providers in the 2000’s and the SaaS providers of 2010’s — there used to be «levels» of service gold, silver, platinum or with SaaS there is ‘freemium” and then the paid-​for version has more features. RCI is doing this with their premium memberships. a new «level» of services you get if you pay for them. THE SAME AS airline seats — refundable with no charge (seat $ 1000) versus the «sale» fare of $ 200 but you have no latitude if you need to change or cancel, you lose $ 75-​$ 150 of your fare. Fair???
It’s the way things are. You have to know what you are buying. SAME AS CELL PHONE DATA SERVICE plans — how many GBs do you pay for each month? 2gb, 4gb? What happens when you go over the limit? I hate that crap too. caveat is to UNDERSTAND and not get all emotionally involved and buy the chocolate or magazines or gum or etc at the impulse point of check-​out at the grocery store.
But this is not a psychology review… its of RCI… or is it? It’s more about you taking some responsibility. But TRUE you cannot control the customer service folks at RCI. Were you a member of RCI when they OUTSOURCED overseas. OMG!!! The number of times I would call and after waiting on hold get someone in India, Mexico, or heck even the northern territories of canada… I’d hang up, call back, and do this for like 3 – 4 times until I could understand the agent. So NOW they are all US based when I call and it is therefore better!!! Attitudes are a crap shoot, any CS department, even amazon, google, etc too, right?
Problem is, my being old school RCI I’ve weathered the changes as noted above but I also now talk to customer service folks who’ve been there under 3 years or shorter so they only know what they know. They can’t possibly understand what depth of knowledge I ahve about RCI systems and inner workings. I used to educate the reps even 5 – 10 years ago and they would then educate their supervisors who seemed to really appreciate the insight. Now, the system is entirely revamped. Not likely in my favor or your favor, but in business continuity.
That is not good for you or me… though again, you can’t appreciate the BAD becuase you are new only know it as it is, and you see it as bad.
Depending upon what you actually «bought» — points, vacation club, etc — the rules maybe all slightly different on each case by case basis. See if you can exchange via the competition Vacation resorts international who also now own Interval international, or Geo vacation /​geo premier, or find a timeshare owners group on facebook and avoid the middleman — if your «package» allows it — and trade from person to person — directly.
lmk if I can help…

I have been a member of RCI for years, probably 20+. I agree with all these people… I have such a difficult time even getting on their web site, as it is constantly «under development.» How many outages does a website need to update these days? Unbelievable. I hope Wyndham reads these reviews and starts to realize what is happening with RCI. If they don’t, they are crazy to let their name be dragged into the mud as a result of this horrid web site and customer service. I will be depositing my weeks into Interval as soon as possible. Hey Wyndham, start reading these reviews!

We are selling out as we believe RCI has (Sold out)
We want to SELL our piece of crap RCI time share…
Horrid customer service, site down (intentionally with customer service closed!) for 4 days and STILL not working now today (Even the RCI employees admit that– but another was very rude and acted like I was wasting her time and she was not at all helpful and worse than my worst enemy would treat me.
I agree with the others who call them a SCAM. That about sums it up. DO NOT DO IT! (wanna buy a time share? LOL) Even the former management company of the hotel we’re at said how horrid they are– current manager pretty much agreed.
RCI IS the devil. Do not do it! 11 one star reviews here should tell you!

I was totally suckered by RCI, shame on me for not researching before I bought a timeshare but damn, the sales people are so good they wear you down for hours & get you to believe it’s the best thing for your family.
Timeshare means you have to use RCI to swap weeks for places you want to go. RCI means a yearly fee plus a fee every time you book a trip & at your home resort!
Is a timeshare great sometimes? Yes, it’s nice to stay in a condo instead of a hotel room but check online for all the people renting their timeshares rather than buying one.
RCI suckered me into buying «points» because it’s so superior over the weeks membership I had, yet I can’t find a single place I want to go that I can book with my points! I want to bring my family to San Diego but all the places via RCI can only be booked for 1 night! Yeah, that’s practical when I’m traveling from Massachusetts. I called them to complain & was informed me that I can book 7 nights if I do it a year in advance but oh sorry, with a points account you are only able to book a maximum of 10 months in advance! Nice huh?!
Check our
for great rentals with no 15 year commitment or even check for time share rentals which come directly from the poor suckers like me that don’t want to use their timeshare in Florida in August!

SCAM!!! DO NOT BUY!!! The scam is they sell time shares for 10,000 $+ monthly then when you call in to book they lead you to believe you are using your points towards something but in the end you didnt use any points and you paid regular price, so they walk away with a booking fee plus your 10g’s. If you catch it before your trip they’ll say that they could rebook it but of course its closer to departure date and would cost more…
When I cornered them they went to the recording… of course they refused to play the portions where the guy led us to believe we were saving something. When asked to play the entire message, they refused.

RCI states «your vacation is important to us» — NOT! I have never gotten any good from my membership or their website or their telephone help. They really are bad so don’t even think of joining. It is just a hassel. No service or properties available — ever!

All the other complaints aside, (and i agree with all of them) when you use RCI to book a cruise that they promote above everything else, YOU GET VERY RIPPED OFF! Not only do they take a tremendous value of your exchange power, but they then charge an exchange fee to do it, and the price you pay for your cruise IS MORE THAN YOU WOULD PAY IF YOU FOUND IT ONLINE AT A CRUISE SITE.
They use ‘our​va​ca​tion​cen​ter​.com’ — a farcical organization.
Then when you call for an upgrade for your cabin, the ‘customer relation specialist’ ahhhemmmm had the NERVE to ask me WHY i thought i deserved an upgrade!
Well ROSIE… I think I deserve an upgrade because I paid too much! Dont be so condescending to a customer who spends a fortune with your company every year.
DONT EVER USE RCI FOR CRUISES! GO TO CRUISE DEALS OR OTHER DISCOUNT RCRUISE SITES INSTEAD. THEY ARE CHEAPER AND MORE HONEST

RCI vacations is a scam company that steals people’s cell numbers. They are a joke. Avoid them at all costs. If you use them, you deserve what you get.

RCI is a joke… don’t even consider buying a time share… these people are nearly as bad as Wyndham Vacation Resorts…
I inherited time shares… that are virtually unusable… and would simply allow them to go into receivership… if I wasnt trying to buy a condo in Tahoe… and need a mortgage.

ALERT: VERY IMPORTANT! Stay away from this SCAM and the following companies: If you get a call telling you you can get a cruise to the Bahamas for 2 days/​2 nights and all you have to do is answer a few questions or a cost of $ 100 for two. RRRRUUUNNNN!!!
RCI in Carmel, IN (A.K.A. Vacation Village Resorts)
Travel Services (A.K.A Plaza Resorts, Inc.) in Ft. Lauderdale, FL
Caribbean Cruise Line
I’m filing a complaint with the BBB. RCI has nothing but thugs working for them out of a hotel called Palm Beach Shores in Springer Island, FL. The travel service are used salesman who are good at their game. Yes I got duped but fought to get vindicated. so AVOID them like the plague.